Chapter 46 of the City of Houston Code of Ordinances as amended December 19, 2012 regulating vehicles for hire based

on public safety and consumer protections

COMPLIANCE COMPARISON
MANDATORY REQUIREMENTS BY CITY OF HOUSTON REGULATIONS Responsible for dispatching to only licensed, qualified drivers
See Code of Ordinances, Section 46-17 and 46-11.1 See Code of Ordinances, Section 46-62

CAB INDUSTRY

UBER

Has permit to operate vehicles for hire in Houston Annual vehicle inspection required
See Code of Ordinances, Section 46-2 See Code of Ordinances, Section 46-37 (a)-(c)

Prohibited from discriminating based on sex, race, or disability Has handicap-accessible vehicles available
See Code of Ordinances, Section 46-2 and 46-18

Observes limit on drivers maximum hours of operation

See Code of Ordinances, Section 46-113 (a) and (b)

Prohibited from charging a premium fare for transporting animals or medical equipment utilized for a passengers disability
See Code of Ordinances, Section 46-2 See Code of Ordinances, Section 46-3

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continued

Must have paid ad valorem taxes to the City Conducts Homeland Security background checks
See Code of Ordinances, Section 46-2

Conducts drug screening

See Code of Ordinances, Section 46-6

Requires physician clearance indicating no disability or ailment that would prevent safe vehicle operation
See Code of Ordinances, Section 46-6

Mobile dispatch service is required to register with City

See Code of Ordinances, Section 46-11.1 (b) See Code of Ordinances, Section 46-12 See Code of Ordinances, Section 46-9

Subject to penalties for failure to comply with regulations Required to report all accidents and incidents to City Inspector Must maintain vehicle quality standards
See Code of Ordinances, Section 46-18 (b) 3 See Code of Ordinances, Section 46-18 (b) 1-5 and 46-20

Must observe wheelchair accessibility requirements Vehicle identification required

See Code of Ordinances, Section 46-21 (a) and (b)

Required to follow airports passenger pick-up traffic control protocols

See Code of Ordinances, Section 46-26 (a)(e) See Code of Ordinances, Section 46-30 (a)(e)

Follows taximeter guidelines, including meter inspections and City sealing

MANDATORY REQUIREMENTS BY CITY OF HOUSTON REGULATIONS Charges only permitted rates Subject to City inspection

CAB INDUSTRY

UBER

See Code of Ordinances, Section 46-31 (a) 1-12 See Code of Ordinances, Section 46-37 (a)(c)

Obligated to transport passenger by shortest route

See Code of Ordinances, Section 46-114

Has passenger lost items procedures

See Code of Ordinances, Section 46-118

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CAB INDUSTRY

8 8 8 8
UBER

PRACTICES PROHIBITED BY CITY OF HOUSTON Observes prohibition of cancellation fees Observes prohibition of surge pricing NON-MANDATORY POLICIES AND PROCEDURES Has mobile app providing latest technology Requires drivers to complete 4-day business orientation Has meter-connected app Accepts multiple forms of payment (i.e. cash, credit card, voucher) Has cameras in each vehicle for driver and consumer protection Has emergency button in every vehicle for driver and consumer protection Dispatcher can voice activate each vehicle for driver and consumer protection Has natural disaster plan and assistance Has customer grievance process Posts real-time (metered) fares

4 4
YELLOW CAB

8 8
UBER

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July 2013