HOW TO GET HOW TO USE YOUR WHEN WILL YOU GET

YOUR BENEFITS EBT CONNECT CARD YOUR BENEFITS?

If you get Supplemental Nutrition Assistance Benefits will be available on the same day
Program benefits (SNAP) formerly known every month, depending on the first letter of
as FOOD STAMPS from DSS, most grocery CONNECT CARD your last name:
stores will accept your EBT card.
A – F on the 1st of the month
ISSUER CLIENT NUMBER SUF CO
600 890 0012 34567 10 3
Use the most current card with the “Quest” CLIENT NAME G – N on the 2nd of the month
logo on the back. SAMPLE EBT CARD
O – Z on the 3rd of the month
ISSUE DATE

What happens if the store’s EBT machine is

SAFEGUARD YOUR
01 01 2005

not working?
The store will do a “manual voucher
CARD AND BENEFITS
transaction.” They will fill out a form and
Customer Service Lost or stolen benefits will not be replaced.
ask you to sign it. Make sure the amount is 1-888-328-2666 Sign the back of your card now.
correct.
If you get CASH ASSISTANCE from DSS you
www.ebtaccount.jpmorgan.com DO NOT WRITE YOUR PIN on the card, or
let anyone know your PIN.
can use any ATM by selecting “withdraw”
from the “checking” account. WHEN SHOULD YOU Do not destroy or lose your card. You will

Or, you can make a purchase at most grocery
stores and get “cash back.”
Each month, you get up to two free ATM
withdrawals at most ATMs. After two, each
one will cost you $0.50 each. Some ATM
owners charge a “surcharge” fee just for
using their machine. Try to find an ATM that
does not charge this fee.
If you get MEDICAL coverage from DSS, you
can present your EBT card to the medical
provider.
CALL CUSTOMER need it every month you receive benefits
from DSS.
SERVICE?
To select or change your PIN KNOW YOUR BALANCE
Right away if your card is lost or stolen BEFORE YOU SHOP
To check your balance Every grocery receipt will have your balance
on the bottom. If you receive cash benefits,
If a “system error” mis-charges you for
most ATMs will give you your cash balance
a purchase, or if an ATM does not give
you the right amount of money If you do not make any withdrawals for
twelve months, we will take back the
Connecticut Department money/food stamps we put in your account.
of Social Services
Making a Difference

Publication No. 07-08 (Rev. 10/2008)

BRC10853