Opuscolo Pratiche Scorrette

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ASSDciazione Consumatori Utenti

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P'ROGE,TTO [FIJ,~A~·_ZIATO DiAL MINIS'TIE'R'O D'ELLD SVILUPP'O EC'OIN10MICO

Dove, ira,va, a ll;in,temo de C'odlce del 'Consumo,I' Ie norme dilci,p inanli Ie pratiche commerciali scorreH'e'

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,e~~ _ 11"I~-~" '_ J rauc 1'1 co,mmerc~a_l" pU_-'_JChu e a~h c'o,munlcaz~oni co,mm'e,rc~a_l '-'

I'"' -iii IIi! 1- 8-- 2~ 7-:: d I! C-:- d11i' d I C--'~'

ag' • ,arti,c'O~I:I--':""// ,e~ '0 ,:Ice~- 'e ,'onsumo Ii!

Cosa Ii in,tende per pra,lica: comm. ,rci,al,e acoRi._Ha"

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a prance commercIals e sc,orrefta, quando e I,_.on,ea aa ,sorre II com,poRa,mento

econom leo d-el- consil 'I m-' a'*-'PA ~nd- -UCA ndo - -10 a 'Fa' '.' re dAg-11 iii ,. cq '.'iII iii sli' c'he' SA n z- a I-I"a z tl'on e'

, .. ':> .", - _ L '< I .: _: I '_"., _v _ : liUI'~ III - ',,'- ,'_:: _-._. ,,_ ,i " .' . .: . - I , _. ' __ 'iji: _ l' u __ - __ y' ,;, I _:: _-,' . - '!!!iii, . - - ' .: , < 1'- " .. '

S'C'Offe,fta non a'V1reibbe' faffa, ..

Quan,li tipi di Ipratich ". comm, rci:ali KorraH ! el lonoe

Sl,i di,vid:on,ID in due calegon'e pri,nc'ipali, ': Ie: pratiche ilin:ga[nnevo~iin e 'Ie ,pmfiche

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o'g. ~ g ..... ress'lve iI

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COla sona Ie pratiche Ingannevoue

La prolie'he iingann,evo~i ,Io'no ,divise in, due soaos,pecie d"~ com,pcutam'e',nH: SC·Orr8,fti 'e' du,nq,uil illec~ti:

La azi:oni 'in,gann, yoU

a~'u·e·rso:,·le·· q·nall·I-- 8'"'1- ~lndJuc"e ~I~'I c'onsum-aitnre- a p~e'nd--e"re una d--'ec'~s'~I'o-ne' d-ill- or--ttuill-'-'cft

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del1pm,dofto ,e'he allrime'nfii non, av're:bbe pres'o, ing'an,nando1lo suUc' su'c nC"Iu:rD'D esisienza" lie ,Iue ca,rafte:ristich'I", i: suoi' van.ta,ggjil benefic~ 'D rilc·hIi ,r ~Ia,sl:i.nza, post-

V· \a nd tl'.l_ I-III donA UJ. a- d Ahllli"ll'¥l ~nnti-!li' US !iiI I-"o';'g- <li1'n;A ~I'I prezzo 1- - m- anu'anz"I'on;A 'ifiiU'II'

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li .. Ii III iI "Ii' ~, Ii ill Ii iii iii 1111 IIIii.

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con,lTo .. 1 supercli e I nClonoscl,m.enfi olte.nun, .' attn .... U,Z.I,on.e .- I .mlorc_.I- II q,ua itO~ 0

an- ico 'ra m'ent"e--'n- ·d- 10, __ " s·'u~III''"I-'·d- 'e-' nti~ .. );. D'--" -I'e q 'IU' all'''I'~C-''-h'e'-'' d·- -~ c-·hi: 110'-' p.rnp· D·· ne- '. e' 111'0' d-' esio ne-" '0' 'C-"O' - ··d·- I,"'I_'C--""

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d-'I! dl M_

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La !Ii I iii II ,-I omillonil mgann VOl

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~sogno, per p1ren,'_erel lUna ,-_,eels.one consalpeVO~I,e-J ,acq,'U.AI~~

CoSGon.o I ' pratiche ag'gr. 'lSi,,'

Un- c··: p ... Pftl<:c· .. ·,a·· eo .. ··,m-·· m··-··e· ···re· :ig. lie, 'e'!;' C' '0" n 'fli·'"I'd· 'e' ····ra-·· ·f'-o' c·· 'g'-' g- 1r.a'S-:'JI!i'~I'v··'a "q' U- '0" n-~d" 0::-" I;m-" .11"'·la· 0" 'e'!;" IOI'd---- ·o-.n·· "e' ····0··· C'

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I~· . "·tal. - '"'d - 1- - nte I 11'!'b rtaiil; d~ Ita d'lil n' . t· - d I - . mo' .-

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me,d~· "I" "In-" reillaz';o"~ n e n '-1 p~·d-· ANn e" p .. ···e·· .. an .,jI""", '10::' in- ·d··--u· ee 0::: e .... ·· lid- lon e' '0'" . o· id-·- "lnd--lul-Jlo'::' o· ·d--

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allum.ere: una,eC'ISlione I'J ,na:lfa co'mmerclo e cne non C'Virele' a Id.me,n p~reSOj'

'oftua:ta mediante m,olesti:e; coerc'i.ziDne, co.mpreso ~~ ricorso 'a111a fQ'IZ'a' fisic'o 0 in,deb'ito condiz'io,namen.to, tenuto co,nto d:i

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tufte' ~e c~rcO;jJlla,nz:e ,' .. ,e~ C,g,SO specmco~

Qu e·~ I' ·ut-- oril···,\ co' m' pe' ·tan'-. "n mien'· d'" p - II'che

01 .1 ea.: '., .'0 :' _ '_ - '. '1ii, . I _ a,· . a . I _ ra .' .•

commerciali scorr .ttee

l'!AutoritO Gam,nte de~l,a Con.corranza e del M.erca:to compete,nte sia per'lo 've:rilfic,a chle per lie sa:nzi;on,i delle pranche s:lea li;,"1

Com,. ci si tutela do un,a pratic-a commercials scomaHa"

Occorre fa're. un,a seg',n,alazlDlne ,aU'operc,tore: cIDlmmerc:ial,el,; aftrave,n;\D unla ~eHeRl' dii conteskJ:z'lone, nana qua:lle s'ii aLrma 10 vo~on,ta di' a,nnuUare :il contraHo 'e s'i c'hliede ~a Irestituzio',ne d!eUe, sOlmme paga:t&i

Contemporane'omen,1e i cons:i1g1liabile fare' ~a' de,n,u',ncia a'~I'Auto'rita uliUuando unc' formiC dillibera esposizione d,ei 'falH;,., corredala po,ss~'bnmen,te, d'o prove; I,a Ip_rocedlUra e' del 'wWn ~[ralu'ita~

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D· d 'I, 'Ant", "dl tl til! t I '"

opo un,a: enuncJG a __. truSI .' I una pra' Ilea Ilea e e

eneere poaibil, rivolgrsi el Giud". '.,' . lordinaria'

L pro _ -n _'" d IIIIIA' nl1' ..... 11 -.I ,- 0'- -osti"'I.,"'" - _ - '!!II Iii -0 '0 II

,a _ , ,'(nu ;CIO : 'e if ", 'I t liIIU'S'I~ n'n s .... :" ·~'i:l.see' I n,c'- IS~' O!

G"~' d'!' 'C' ,"!I llill h- ''''' 'b'''1 "I ~,

, .. ".' u _~c'e I •.• ·~tyl,.e~ Cia e sempre pOSS;I···.lle per I' consumc'nJfe

chA iOl:nfe'ndo' es·ser.a n'I'sarcilil"- d-e' tl' dannilil iil!il!'.-b· ~lj'liO p- e'r Ilia p-I!¥"I.&;;~a

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clommeifCUl:e. Sc"OReUU'i'

Dav·. I 'Iravare ut"eriori inforrnaziani suite pratiche comm,ercial,1 scorrene'

,Sul~ sUo deUa Com,mi;lsione 'Eu,ropII"D wwwJ',·itfair.eu" anche in li'ngua i:taliio,noj,

iN · iW UTiLI: w\J"'AGCtliT' w\J'w~GARAN1!EP,R ~VAcy~'i'r

WW'W.AGConi w'wWAUJORIT,A.'ENERGiAiT

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