Curtis Courier The CURTIS COURIER is published monthly for Curtis employees. Joan Mulleady Named Curtis Distribution Centers Are Manager of Dallas ie Temata, otores of Skill, Dedication a ee See How do you make an interesting story about warehouse operations? and. liked throughout the Aren't warehouses just big buildings where merchandise is stored before Company, has been appoiited shipment to the customer? Manages of the Dele ‘Yes, Curtis’ five regional Distri- ‘The appointment, effective July 1, was announced by Viee President Rennie Putin. “We're very pleated t0 have someone with Jounnie’s extensive background and understanding of the Company astume this manage- ment level” position,” Rennie Said. “She has proven her ability in many different sesignments and Tenow weean countemhertodo | an outstanding job supervising the operations of the Dallas ware= house branc “ thilled and excited about the promotion,” Joun said. “Weil do everything. posible to. help customen and. Representatives nd to. make sure that things go —— bution Centers are large facilities where merchandise is warehoused erral Bonu for shipment to customers. But the story about distribution is also one about skilled dedicated people who recognize the im- | portance of getting merchandise to customers as quickly as | | $200 Ref ae possible, It is the people at each ware- house -- Atlanta, Dallas, Eastlake, Edison and Richmond ~ who make the story. even better than before.” Dorothy Furlong, Customer Joan started with Curis as = Serviee Correspondent, receives Each warchoute manager, quet- Customer Service Clerk in’ 1961, the first check of her $200 | tioned independently about the oper In 1970. she transfered to the referral bonus from Jim Pastula, | grign, stressed the dedication of the ‘Atlanta Distribution Center as the Director/Marketing Administrs people working at the warchouse, and ‘Assistant Branch Manager, and re- tion. cereicared on dick Sine sevode ‘mained there until 1975 when she YOU-ARE ELIGIBLE: ron | Sou au oe Serena Bee returned to Cleveland as the Auto- ‘A $200 REFERRAL BONUs, | fit! dire to “seeve the sles force ‘motive Administrative Sales Mana- TOO! IF AWARE of a possible ye ee ger. She had the opportunity to applicant for Sales Representa | customer: move to Dallas last year as Re tive immediately contact | The managers are responsible for gional Warchouse Administrative Jim, who will arrange for an the product pipeline that carries tens Coordinator, the post. she held Jnterview. If your referral is | of thousands of tons of goods annual. before being named Branch | hired your efforts can resultina | fy “to customers throughout the Manager. | $200 total bons | United States, While the responsibility for this rassive job rests with che manager, SPOT KLEEN DEMO not one would point to himself or Art James gives demon herself as the most important member sation of por Kleen to of the team ... for exch believes he ot imenbers of Greg Boyes she is part of the team of supervisors, Ceowral Auromerivé Bis shipping clerks, packers, pickers, and friet at a recent mecting ‘rit a sessae mesing stock handlers who make up a store of experience. are: Rob Robinson, Greg Royer, Lowell Fie (Chuck Crawford, an Kameneezky. “Our most important funetion is support of our field representatives,” ‘Mark Johnson, Atlanta Manager, said. “We realize our business is built on service, and we are constantly trying (continued on page 2)CURTIS COURIER August, 1977 (continued from page 1) {0 improve service to the field.” “The Dallas warehouse processes some 2,700 orders each week, and we'te dedicated to improving the record of support we give both the customers and Sales Representatives,” Manager Joan Mulleady said, “We were the winner of the 1976 ‘President's Week’ award and everyone here is proud of their performance and achievements.” “A typical workday at Eastlake begins at 7:25 a.m.,” Manager Eugene Favetti said. “Each order filler takes pride in her efficiency. The average order filler has been with the Com pany for 12 years and uses this experi- ence in performing her duties fast and accurately. The packers, with an average service of 16 years, check and then pack the orders carefully, ever ‘mindful that the next inspector is the customer. Edison is the home office of the East, serving over 300 salespeople,” Manager Bob Browning, points out. “We receive and replenish approxi- mately 40 tons of merchandise. Our goal is reduction of order turn around time to the customer and we accomp- lish this through prompt attention to details and effective use of people.” “Out West, itis our policy to per- sonally show the new Bay Area sales- people our warchouse,” Manager Norm Wroe said. “Warehouse manage- ment makes it a point to attend sales training sessions and to be available to answer any questions Sales Repre- sentatives may have about our shi ing responsibilities. We coordinate ‘our efforts with the sales force and handle a wide variery of situations which require prompt and personal- ized treatment.” ‘These comments reflect the person- al attinde the Branch managers have about their responsibilities and about the cooperation they receive in their warehouse, A warehouse obviously is more than a place where orders are picked, packed and shipped to customers iis a career center for conscientious men and women who play an im- portant role in maintaining Curtis’ reputation for Service and Quality.August, 197 CURTIS COURIER Page 3Page 4 CURTIS COURIER Departments on Review August, 1977 Billing Section Assures Correct Invoices, Commissions BILLING SECTION ~ from lefts Audrey Strobel, Kim Helmick, Belle Haris, Sue Socder, Mary Jane Griffith, Chris Hoehm, ‘Karen Paden, Debbie Seabo, Supervisor Heuah ‘Shanks, Candy Hughes, Marge Kocere, Cheryl Carolus, Kathy Rossi and Judy Jones, Delores Meconites ‘were not available when cis picture was een, SALES/SERVICE DEPARTMENT Due to a large oversight, the pictures of the members of the National Customer Service and Order Expedite sections of the Sales Service Department were not included in the July COURIER. ‘ORDER EXPEDITE people are front row Mildred MacMullan, Chris Zimmer, Marlow silversteen; back row, Ros Clance, Joanne DeFilippo, Sue Reeves. Not in the photo i Linda son, NATIONAL CUSTOMER SERVICE. froar row, Ana Caiens, Dorothy: Killin, Alma Fisher, Patti Fishers back row, Diane Piano, Jo Pachines, Carol Supervisor Larry Ghaffee. Not inthe photo is Bere Holes ‘The Curtis Sage once pointed out that “The sale ain’t complete ‘til the ‘money's in.” Making sure the customer is cor rectly invoiced is the job of the Billing Section of Data Control and Super visor Beulah Shanks. “The Billing Department's most important role is verifying accurate billing to the customers which in turn insures accurate commissions for the Representatives,” Beulah stated, More than 13,000 shipped orders are processed weekly and in order to get all of the work done, there has to be a lot of attention and cooperation, and precise timing. ‘The Department begins work at 6:30 am.,. preparing and. clarifying shipped orders for key punching. Shipped orders ate received from the Regional Distribution Centers twice each day, and the Eastlake Shipping Department delivers orders 1 Billing three times a day. ‘The edited orders are returned from key punch the following day, with the printed invoiees. These invoices are then matched to the shipped orders, a process which allows the bills to examine the invoice for any diserep- ancies from the order itself. Question- able invoices are checked in a special process. ‘National Retail orders and Canadian orders are handled separately from the branch warehouse orders but receive the same prompt, thorough treatment. Incorrect invoices discovered in the checking and matching process are climinated from the daily sales lists for clarification and rebilling. The Inventory Conteol Department is not fied of the discrepancies in order to correct inventory. ‘The final step in the billing proce- dure is to forward the invoices and commission copies to the Mail Room for distribution to customers and Representatives, respectively. "Accuracy isthe watchword,” Beulah said. The Billing Department does its job to help conclude every sale bby making sure that invoices are cor rect and sent ou without delay. ‘The Department also traces ship- ‘ments through Parcel Post, United Par- cel and other carriers in the event they are not delivered as scheduled. NEXT MONTH Sales Payroll and Adininistrative Sales StaffsPage 6 CURTIS COURIER New Dimension at National Accounts Harry Eisenstat, Vice President/ National Accounts, is watching more bases today than he did back when he was 2 Major League lefty. Through the efforts of his fiveman Regional Sales Manager Team ~ Don Keene (Bas:), Art Laneau (Atlantic Industrial), Diek Minsch (West), Jim Poloney (South), and Steve Stefani (Mid-West and Canada), Harry foresees the Curtis Service Pro- ‘grams being made available to an everinereasing number of customers on a national Harry Fisenstat Key Facts By Tom Morse New Honda motoreycle key blanks are now available. ‘Thenew blanks are HD-72. (Tay: Tor #X38). These blanks fir all late model Honda motoreyeles which re- quire a double-sided key. ANOTHER’ NEW KEY BLANK, with a modern and increasingly demanded head style, is the Y-15. This kkey blank has been produced in response to the acceptance of che new head shape. ‘The V-15 replaces the Y-1 and is identical in every way with the excep- tion of che head. Consumers find the offset head style more sitisfactory. wn72 pz vas basis. Not too many seasons back, the National Accounts Division was a retail-oriented operation. But the Company saw the opportunity for major league expansion into the automotive and industriel field as well. “Our product and service programs reinforced through the expertise of four Sales Representatives will be the winning combination that will provide greater market penetration,” Harry suid “Today, national accounts mean more than retail accounts; we are growing in automotive and industrial as well,” Harry said. “We call on major national trucking lines, for instance fines with 5,000 trucks on the road and depots across the country “These companies will buy a ‘million dollats ‘or more worth of fasteners each year . . . and we want their business.” In order to get this kind of account, the Industrial National Accounts Divi- sion was developed to call on central purchasing departments. “There's tremendous potential in this business... just as there is in call ing on major city and county govern- ments, hospitals, school systems and others which buy tens of thousands of dollars worth of goods each year. Our national account programs are de- signed to deal with the large volume buyer .. . their wholesale approach is very sophisticated.” ‘Ar the present time, Harry is con- ccentrating on the industrial business, and he looks ahead to expanding in the automotive field as well. “The national automotive service centers, operated by big merchandising businesses and tire manufacturers, are natural accounts for us,” Harry said. “Right now, our retail people are calling on these accounts as well as the retail buyers of the same chains. Our plan is to develop program for the automotive national accounts, as well as to call on the automotive chain “Ours is no longer a one dimension business. . . we are a team of profes- sionals serving a multi-dimensional market and we know that our success will depend upon the individual contributions of the sales team and the continued support of the Home Office group.” August, 1977 Service Awards 15 YEARS Lyle Westberg, Independent Area ‘Manager in the Central Automotive Region, receives his 15-year pin from RMM Dick Kern, 10 YEARS ie Jim Poloney, (center) National ‘Accounts Regional Sales Manager for the Southem Region, received his 10-year pin from Vice President National Accounts Harry Eisenstat and congratulations from Senior Vice President/Marketing, Joe DelBroceo. ‘The ceremony took place while Jim and his wife Jane were visiting the Eastlake offices, while on vacation YOUR STOCK REPORT Curtis Noll Common Stock, now listed on The New York Stock Exchange under the sym XX, closed on August 18