PRESENTATION ON NATIONAL CAREERS SERVICE

National Careers Service

The National Careers Service is the publiclyfunded careers service for adults and young people (aged 13 or over) in England. Launched in April 2012, it brings together elements of previous publicly-funded careers services for adults and young people. The National Careers Service provides information, advice and guidance on learning, training, career choice, career development, job search, and the labour market. It can be accessed online, by telephone, and face to face (for people aged 19 and over).

The aims of the service are to provide: high-quality information about careers and skills, and independent, professional advice and guidance a focus on specialist careers guidance, built on the principles of independence and professional standards information, advice and guidance both to inform and to stimulate demand for further education, work-based training and higher education

Funding

The National Careers Service is funded and managed by the Skills Funding Agency, a partner agency of the Department for Business, Innovation and Skills (BIS).

Services provided
The remit of the National Careers Service is to provide information, advice and guidance to help [customers] make decisions on learning, training and work opportunities. The service offers confidential, helpful and impartial advice, supported by qualified careers advisers. This includes support with: CV writing understanding the job market searching and applying for jobs interview techniques searching for courses and training schemes finding funding to support learning finding out about volunteering opportunities to help develop work skills identifying key strengths and skills exploring career options choosing training routes developing a plan for career goals

How the service is accessed

The National Careers Service can be accessed online, by telephone, or faceto-face for those who are 19 or over.

Website
The National Careers Service website contains self-service sections which can be used independently of careers advisers to access careers information and plan and implement career development activities. The website also provides the facility to email an adviser or talk to an adviser by webchat, and has online community areas including forums.

Telephone
The telephone number for the National Careers Service helpline is 0800 100 900 and the helpline is open every day between 8am and 10pm. Customers of all ages use the same phone number and then select options for young people or for adults advice for these groups is provided by two separate organizations.

The National Careers Service also has dedicated numbers which provide support in the languages listed below: Farsi 0800 093 1116 French 0800 093 1115 Gujarati 0800 093 1119 Polish 0800 093 1114 Punjabi 0800 093 1333 Somali 0800 093 1555 Sylheti 0800 093 1444 Urdu 0800 093 1118 These lines are available for people aged 19 or over only and are open Monday to Friday, 9am to 5pm (Punjabi and Urdu 9am to 8pm). This facility is promoted among non-English speaking communities to those who want to improve their English skills and employment opportunities.[25]

Face-to-face
Adults will be able to get face-to-face guidance in their community. People aged 19 or over can request a face-to-face appointment at a local office of the National Careers Service. To book an appointment, customers can call the telephone helpline who will put them in contact with their regional hub, and from there an appointment will be made at the customers local office. People aged 18 who are claiming benefits or who are in custody are also eligible for face-to-face advice through the National Careers Service. The service will have a presence in other organizations, including Jobcentres, FE colleges, community centre's, shops and places of worship.

THANK YOU