Professional Documents
Culture Documents
74 Megha July 27
74 Megha July 27
74 Megha July 27
AGENDA
Definition How to build a strong brand? Key elements Benefits Donts
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WHAT IS A BRAND???
identify the goods or services of group of sellers and to differentiate them from others
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STRONG BRAND
To establish a strong brand it is necessary to have a Brand equity lies in the relationship
that develops between a consumer and The company selling the products or services under the brand name.
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KEY ELEMENTS
1.
Clearly articulate brand identity Establish customer value proposition Define the optimal customer experience Cultivate the relationships with the customers Strengthen the brand overtime
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Contd
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It adds value to a company Requires less persuasion for consumers to use other products from Can ensure a lasting customer relationship It aids recognition in a cluttered marketplace Has the ability to command a premium Allows differentiation between very similar products Leads to the perception of quality
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DONTS
Untrustworthy behavior Poor customer service (at any level) Obvious company financial difficulty Poor quality products
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CONCLUSION
The brand is not built by the CEO or the board of directors, they certainly set the path towards that, but it is not them that come in contact with the customers. Every single person within the business needs to be aligned with the brand policies and every single of them is responsible for the brand success or failure
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QUERIES
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THANK YOU
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