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The Importance of Marketing

subtitle

Agenda
Introduction Why is Marketing Important Simple marketing Process Marketing Mix (4ps) Marketing Mix (4cs) Simple strategy Exercise on the Marketing Mix Share my experience in Africa with TNT and BAT

Why is marketing important?


Ensures we get our goods and services to our customers effectively and efficiently Builds and maintains brand value and awareness Delivers profitable growth Builds customer value Enhances shareholder value Companies that focus on customers needs and deliver great customer experience are more successful than those that do not.

What is Marketing?

Communication

Goods Company/ products Money Customer/ Buyer/ Consumer

Information

Marketing Mix

Marketing Mix

Target Market

Product
Product: Variety Quality Design Features Brand name Packaging Sizes Services Warranties Returns

Place
Channels Coverage Assortments Locations Inventory Transport

Price
List price Discounts Allowances Payment period Credit terms

Promotion
Sales promotion Advertising Sales force Public relations Direct marketing

Marketing Mix (4cs)


Customers 4cs

Customer solutions
Find what the customer wants and needs. Then create the product, service, or solution.

Communication
All interactions between your organization and clients

Customer cost
Consider all costs involved in satisfying your clients, including costs that clients themselves will have to incur to satisfy their needs

Convenience
How and where does the customer want to purchase?

Marketing Mix Strategy


Sales promotion

Advertising Products Services Prices Sales force

Company

Distribution channels

Target Consumers

Public relations

Direct Marketing

Marketing mix

My Experience
BAT TNT

Thank You Any Questions?

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