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  • By: Vijay Chauhan Vijay Dinanath Chauhan Full Name Dad'S Name: Master Dinanath Chauhan Place: Mandwa

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    This document provides a history of total quality management (TQM) in Japan. It discusses that after World War II, Japan's industrial system was in poor shape with destroyed infrastructure and imitation products. In the 1950s and 1980s, the Japanese recognized these problems and emphasized quality and continuous improvement, making TQM popular. Key figures like Deming and Juran taught statistical process control and quality management principles to Japanese businesses. By emphasizing quality, costs went down and productivity and market share went up.

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    This document provides a history of total quality management (TQM) in Japan. It discusses that after World War II, Japan's industrial system was in poor shape with destroyed infrastructure and imitation products. In the 1950s and 1980s, the Japanese recognized these problems and emphasized quality and continuous improvement, making TQM popular. Key figures like Deming and Juran taught statistical process control and quality management principles to Japanese businesses. By emphasizing quality, costs went down and productivity and market share went up.

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    Download as PPTX, PDF, TXT or read online from Scribd
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    31 views7 pages

    By: Vijay Chauhan Vijay Dinanath Chauhan Full Name Dad'S Name: Master Dinanath Chauhan Place: Mandwa

    Uploaded by

    pulkitkapoor
    This document provides a history of total quality management (TQM) in Japan. It discusses that after World War II, Japan's industrial system was in poor shape with destroyed infrastructure and imitation products. In the 1950s and 1980s, the Japanese recognized these problems and emphasized quality and continuous improvement, making TQM popular. Key figures like Deming and Juran taught statistical process control and quality management principles to Japanese businesses. By emphasizing quality, costs went down and productivity and market share went up.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 7

    By : Vijay Chauhan Vijay Dinanath Chauhan FULL NAME Dads Name : Master DinaNath Chauhan Place : Mandwa

    Introduction
    It is basically customer oriented management philosophy & strategy centered on quality based on customer satisfaction and benefits to all members of organization & to the society
    Total : Made up of whole

    Quality : Degree of excellence a product or service provides

    Management : Act , Art , manner of handling & controlling

    HISTORY

    Post World War Period :


    Hiroshima & Nagasaki Completely destroyed Economic condition was really unstable Around 40% of the nations industrial plant & infrastructure was destroyed . Productions reverted to levels of about fifteen years earlier Japans industrial system was having a poor image of imitation of products & having an illiterate workforce

    EVOLUTION OF TQM THE JAPANESE WAY


    The Japanese recognized these problems & their values concerned with quality & continuous improvement made TQM popular in 1950's During the 1980's Japans' exports into the USA & Europe increased significantly due to its cheaper, higher quality products, compared to the western countries In 1924 , W.A. Shewhart of Bell Telephone Laborotories developed statistical chart for the control of product variables. Foundation of Japanese union of scientists & engineers(JUSE) in 1946 .

    JUSE
    Organized by Ichiro Ishikawa in 1946 In July 1956 , started broadcasting a quality control course on Japans short wave radio

    Within a decade trained nearly 20,000 engineers on SQC (Statistical Quality Control) Proposed Ishikawa diagram in 1949
    Introduction to concept of quality circles in 1962

    SOME IMPORTANT CONTRIBUTIONS.


    In 1950 W.E Deming gave series of lectures on statistical method & quality responsibility to CEOs of largest organization of Japan. Deming Chain Reaction : Quality Improves Cost goes down Productivity goes up More jobs , Greater Market share Long term survival In 1954, The lectures of J.M Juran, further emphasized management responsibility to achieve quality. An international conference of quality control held in Japan Japan realized the concept of DO IT RIGHT FIRST TIME AND WITH ZERO DEFECT

    SOME IMPORTANT CONTRIBUTIONS. BY JURAN


    Emphasized Customer Satisfaction more than Deming

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