Reengineering Work

Dont Automate, Obliterate

What Ford and MBL Did Essence of Reengineering Principles of Reengineering Think Big

Methodology For Reengineering Business

New Analytic Framework. New Ways to Organize Work. Breakthrough Performance Improvement. Transforming the Organization. Organizing for Change. Executing a Methodology for Structured Change.

Structured Methodology for Process Change

Set Direction
Baseline And Benchmark Create the Vision Design
Improvements

Embed
Continuous Improvement

Early Wins

Problem Solving

Implement Change

Broadening Visions of BPR

From Rhetoric to Reality. From IT as Driver to IT as Enabler. From an Analytic Process to a Holistic Process. From Reengineering the Job to Reengineering Mindsets. From Internal Process Perspective to External Network Perspective. From Reengineering Organizations to Reengineering Business. From Reengineering Processes to Strategy-Process Integration. From a Reengineering Project to a Reengineering Capability.

ORIGINATOR PROCESS: Mitel Telecom Ltd..Top Level business process flowchart LEVEL: 2 ABSTRACT: Defines the key five top business processes operated by Mitel Telecom Ltd. Alan Krikham

RESPONSIBILITY/APPROVALS : (Manager of each Dept. to sign)

OWNER (DEPT)
Alan Krikham

Potential Customer

Performance Monitoring

MEASURES

Strategy Planning and Support (EM000279)

Product Development Process (EM000193)
Business Selling Process (EM000312) New Name Order

Audit Corrective Action Defects

NPI Time to Market Product Health

Overdue Receivables Delivery Product Quality Delivery Performance

Order Fulfillment Process (EM000313) Existing

Customer Order

Customer Customer Retention and Development Process (EM000314)

Sales to Budget
Customer Satisfaction Customer Feedback

Retained Customer
MITEL

DOCUMENT NUMBER CHANGE LEVEL PAGE 1 OF 1 Info.Control Issue Approval & Date 1R02 EM000321 COPYRIGHT 1994, MITEL TELECOM LTD. ALL RIGHTS RESERVED