Redesigning Organization with Information Technology

Environmental Complexity Organizational Simplicity Organizational Invention Metabusiness Collaborative Organization Repersonalizing Management Building the Relational Organization

Environmental Complexity
Globalization Hyperextension of Operations Time Stresses Discontinuities(political, business, economic, social) Business Restructuring (reorganization,relocation, acquisition, merger, downsizing)

Gives rise to

Organizational Complexity
More Managerial Layers Elaboration of Procedures and Controls Administrative Overhead Reliance on Communication by and reporting systems

Attack

Gives rise to

IT Countermeasures

Organizational Pathologies

Contd.

IT Countermeasures
Re-create organizational simplicity Design structure- and location-independent organizations Facilitate the collaborative organization Making it easier to communicate than not to do so Repersonalize Management

Organizational Pathologies
Field/HQ Tensions Depersonalization of management Fragmented understanding Insufficient project work and teamwork Subservience to documents Middle management dilemmas Negative value of experience

IT-Enabled Business Transformation : From Automation to Business Scope Redefinition

Localized Exploitation Integral Integration Business Process Redesign Business Network Redesign Business Scope Redefinition

High Degree of Business Transformation

Five Levels of IT-Enabled Business Transformation

Business Scope Redefinition

Business Network Redesign Revolutionary Levels

Business Process Redesign

Integral Integration Evolutionary Localized Exploitation Levels

Low Low

Range of Potential Benefits

High

High Degree of Business Transformation

Alternative Approaches to Business Process Redesign

Business Scope Redefinition Enhance Capabilities

Business Network Redesign

Business Process Redesign Seek Efficiency

Integral Integration

Localized Exploitation

Low Low

Range of Potential Benefits

High