Presentation on Performance for the

Quarter /FY March 2012

1

Overview of Performance
Particulars

Operating Profit
- Q4 Mar12
- FY 2011-12
Net profit
- Q4 Mar12

- FY 2011-12
Total Business
Total Assets
Deposits
Credit

:
:
:
:

Rs. Crore

YOY Growth %

2936

17.1

10614

17.2

1424

18.6

4884

10.2

673363

21.3

458194

21.1

379588

21.3

293775

21.3
2

Profit -Qtr
Sl.

Parameters

1
2
3
4
5
6
7
8
9

Interest Income
Interest Expenses
NII (Spread) (1-2)
Other Income
Operating Expenses
Contribution (4-5)
Operating Profit (3+6)
Provisions
Net Profit

(Rs. Crore)

Q4
FY 11
7440
4411
3029
1145
1667
-521
2508
1307
1201

Q4
FY 12
9680
6370
3310
1276
1650
-374
2936
1512
1424

Q3
FY 12
9481
5944
3537
954
1814
-860
2676
1526
1150

Variation (Q4'12
over Q4'11)
Amt.
(%)
2239
30.1
1959
44.4
281
9.3
131
11.4
-17
-1.0
148
28.3
429
17.1
205
15.7
223
18.6
3

Profit from Core Operations

Particulars

Q4
FY 11

(Rs. crore)

Variation (Q4'12
Q4
Q3
over Q4'11)
FY 12 FY 12
Amt. Gr. (%)
1424 1150
223
18.6
159
87
106 201.3
-202
143
-224 -998.1

Net Profit Declared

Treasury Trading Profit
Depreciation
Net Profit (Excl. Trading Profit &
impact of Depreciation)

1201
53
22
1171

1063

1205

-107

-9.2

Operating Profit Declared

Treasury Trading Profit
Core Operating Profit (Excl.
Trading Profit)

2508
53

2936
159

2676
87

429
106

17.1
201.3

2455

2777

2589

322

13.1

Provisions
Sl.

Particulars

(Rs. Crore)

Q4
FY 11

Q4
FY 12

Q3
FY 12

Variation (Q4'12
over Q4'11)
Amt.

Provision towards NPAs

1
(Net of floating provisions)

542

939

579

397

73.3

Standard Advances incl.

2
Standard Restructured

125

364

167

239

190.9

22

-202

143

-224 -998.1

579
39
1307

485
-74
1512

580
57
1526

-94 -16.2
-113 -292.5
205
15.7

Depreciation on
4
Investment
5 Income Tax
6 Others
7 Total Provision

Break-up : Income
Sl.

Parameters

1
2
3
4
5

Interest on Advances
Interest on Investments
Other Interest Income
Interest Income (1+2+3)
Other Income
of which
Core Non-Interest Income
Recovery in Written off a/cs
Trading Profit
Dividend from Liquid MF
Residual (incl Derivative inc)
Total Income (4+5)

6
7
8
9
10
11

Q4
FY 11
5904
1472
64
7440
1145

(Rs. Crore)

Variation (Q4'12
over Q4'11)
Amt.
(%)
7331
1591
26.9
2027
655
44.5
123
-6
-9.0
9481
2239
30.1
954
131
11.4

Q4 Q3 FY
FY 12
12
7495
2127
58
9680
1276

750
862 768
221
241
92
53
159
87
120
6
8
2
7
-1
8586 10956 10435

113
20
106
-113
5
2370

15.1
8.9
201.2
-94.6
248.1
27.6
6

Fee Based Income

Sl.

Particulars

(Rs. Crore)

Q4
Q4
FY 11 FY 12

Q3
FY 12

Variation (Q4'12
over Q4'11)
Amt.

(%)

1
2
3

Processing Fees
LC/LG Income
Bills & Remittance

119
165
79

130
199
149

119
176
104

10
34
70

8.7
20.4
87.8

Incidental Charges

36

30

28

-6

-17.9

Inc from ATM operations

63

81

77

18

28.4

6
7
8

Income from Ins & MF

Misc Income
Exchange Profit

7
170
109

19
96
160

6
104
154

11
-74
51

153.4
-43.7
46.3

Core Non Interest Income

750

862

768

113

15.1
7

Break-up : Expenditure
Sl.
1
2
3
4
5

Parameters

Intt. Paid on Deposits

Intt. Paid on Borrowings
Others
Total Interest Paid (1+2+3)
Estab. Expenses
Of Which
5a Employee Benefits (AS-15)
6 Other Operating Expenses
7 Operating Expenses (5+6)
8 Total Expenses (4+7)

(Rs. Crore)

Q4 Q4 FY Q3 FY
FY 11 12
12
4052
69
290
4411
1129

5833
249
287
6370
1007

5586
66
293
5944
1264

417
538
1667
6078

218
643
1650
8020

512
551
1814
7759

Variation (Q4'12
over Q4'11)
Amt.
(%)
1782
44.0
180
259.8
-3
-1.0
1959
44.4
-122
-10.8
-200
105
-17
1941

-47.9
19.6
-1.0
31.9

Cost & Yield Ratios

Sl.

Particulars

(Annualized)

Q 4
FY 2011

Q 4
FY 2012

Q 3
FY 2012

Cost of Deposit [%]

5.64

6.80

6.74

Cost of Fund [%]

4.91

5.71

5.76

Yield on Advances [%]

10.83

11.40

11.97

Yield on Investment [%]

7.10

7.64

7.86

Yield on Fund [%]

8.28

8.67

9.18

Net Interest Margin [%]

3.91

3.50

3.88

Profitability Ratios

(Annualized)

Q 4
FY 2011
1.34

Q 4
FY 2012
1.28

Q3
FY 2012
1.11

2 Return on Net worth [%]

23.97

21.60 *

19.57

3 Opt. Profit to AWF [%]

2.79

2.63

2.59

4 Cost to Income Ratio [%]

39.93

35.97

40.40

5 Estb. Exp. To Total Exp. [%]

18.58

12.55

16.29

6 Opt. Exp. To AWF [%]

1.85

1.48

1.76

7 Book Value per Share [Rs]

632.48

777.42

741.83

8 Earnings per share [Rs]

154.52

179.13

145.20

Sl.

Particulars

1 Return on Assets [%]

* Capital infusion of Rs 2245 crore in the month of March12. Return on

Networth on average basis works out to 22.84%.

10

Quarterly Net Interest Margin

NIM
5
4.5
4.06
4
3.5

3.96

3.91

3.88
4.13

3.95

3.91

3.50
3.84

3.33

3
Mar'09 Mar'10 June'10 Sep'10 Dec'10 Mar'11 June'11 Sep'11 Dec'11 Mar'12

11

Profit: Financial Year

Sl.
1
2
3
4
5
6
7
8
9

Parameters
Interest Income
Interest Expenses
NII (Spread) (1-2)
Other Income
Operating Expenses
Contribution (4-5)
Operating Profit (3+6)
Provisions
Net Profit

Mar'11
26986
15179
11807
3613
6364
-2752
9056
4622
4433

(Rs. Crore)

Mar'12
36428
23014
13414
4203
7003
-2800
10614
5730
4884

Variation (Mar'12
over Mar'11)
Amt.
(%)
9442
35.0
7834
51.6
1607
13.6
590
16.3
639
10.0
-49
-1.8
1559
17.2
1108
24.0
451
10.2

12

Profit from core Operations: FY

(Rs. Crore)

Particulars

Mar'11 Mar'12

Variation (Mar'12
over Mar'11)
Amt.
(%)
451
10.2
48
15.9
88
59.4

Net Profit Declared

Treasury Trading Profit
Depreciation
Net Profit (Excl. Trading Profit
& impact of Depreciation)

4433
299
147

4884
347
235

4282

4772

491

11.5

Operating Profit Declared

Treasury Trading Profit
Core Operating Profit (Excl.
Trading Profit)

9056
299

10614
347

1559
48

17.2
15.9

8757

10267

1511

17.3

13

Provisions: Financial Year

Sl.

Particulars

(Rs. Crore)

Variation (Mar'12
over Mar'11)
Mar'11 Mar'12
Amt.

Provision towards NPAs

(Net of floating provisions)

Standard Adv. Incl. Standard

2
Restructured
4 Depreciation on Investment
5 Income Tax
6 Others
7 Total Provision

(%)

2004

2403

399

19.9

330

848

518

157.2

147

235

88

59.4

2130
11
4622

2153
91
5730

23
80
1108

1.1
722.1
24.0

14

Income: Financial Year

Parameters
Sl.
1
2
3
4
5
6
7
8
9
10
11

Interest on Advances
Interest on Investments
Other Interest Income
Interest Income (1+2+3)
Other Income
of which
Core Non-Interest Income
Recovery in Written off A/cs
Trading Profit
Dividend from Liquid MF
Residual (incl. Derivative inc)
Total Income (4+5)

Mar'11 Mar'12
21105
5638
244
26986
3613

28447
7692
289
36428
4203

2554
510
299
216
34
30599

3124
509
347
193
30
40631

(Rs. Crore)

Variation (Mar'12
over Mar'11)
Amt.
(%)
7342
34.8
2055
36.4
45
18.3
9442
35.0
590
16.3
570
-1
48
-23
-4
10032

22.3
-0.2
15.9
-10.7
-11.1
32.8
15

Fee Based Income: Financial Year

Sl.
1
2
3
4
5
6
7
8
9

Particulars
Processing Fees
LC/LG Income
Bills & Remittance
Incidental Charges
Inc from ATM operations
Income from Ins & MF
Misc Income
Exchange Profit
Core Non Interest Income

Mar'11 Mar'12
580
584
283
120
201
16
390
379
2554

604
698
437
125
293
33
356
578
3124

(Rs. Crore)

Variation (Mar'12
Over Mar'11)
Amt.
(%)
24
4.1
114
19.5
154
54.7
5
3.9
92
45.6
17
102.3
-34
-8.8
199
52.6
570
22.3
16

Expenditure: Financial Year

Sl.
1
2
3
4
5

Parameters

Intt. Paid on Deposits

Intt. Paid on Borrowings
Others
Total Interest Paid (1+2+3)
Estab. Expenses
Of Which
5a
Employee Benefits (AS-15)
6 Other Operating Expenses
7 Operating Expenses (5+6)
8 Total Expenses (4+7)

Mar'11
13795
258
1126
15179
4461
1750
1903
6364
21543

(Rs. Crore)

Variation (Mar'12
Mar'12
over Mar'11)
Amt.
(%)
21396
7601
55.1
417
160
62.0
1200
74
6.5
23014
7834
51.6
4723
262
5.9
1753
2279
7003
30016

3
376
639
8473

0.2
19.8
10.0
39.3

17

Cost & Yield Ratios: Financial Year

Sl.

Particulars

FY
Mar11

9M
Dec11

FY
Mar12

Cost of Deposit [%]

5.24

6.51

6.59

Cost of Fund [%]

4.57

5.56

5.62

Yield on Advances [%]

10.58

11.77

11.67

Yield on Investment [%]

7.05

7.74

7.57

Yield on Fund [%]

8.12

8.94

8.89

Net Interest Margin [%]

3.96

3.85

3.84

18

Profitability Ratio: Financial Year

FY
Mar11
1.34

9M
Dec11
1.16

FY
Mar12
1.19

2 Return on Net worth [%]

22.13

19.63

18.52 *

3 Opt. Profit to AWF [%]

2.72

2.57

2.59

4 Cost to Income Ratio [%]

41.27

41.08

39.75

5 Estb. Exp. To Total Exp. [%]

20.71

16.90

15.74

6 Opt. Exp. To AWF [%]

1.91

1.79

1.71

7 Book Value per Share [Rs]

632.48

741.83

777.42

8 Earnings per share [Rs]

140.60

145.62

154.02

Sl.

Particulars

1 Return on Assets [%]

* Capital infusion of Rs 2245 crore in the month of March12. Return on

Networth on average basis works out to 21.05%.

19

Business
Sl.

Parameters

(Rs. Crore)

Mar'11

Dec'11

Mar'12

Variation %
Over
Mar'11 Dec'11

1 Total Business

673363

21.3

8.8

28329

30748

65.8

8.5

3 Total Deposit

312899 356517

379588

21.3

6.5

4 Total Advances

242107 262605

293775

21.3

11.9

5 CD Ratio

77.38%

77.39%

555005 619122

Out of Which
2

Overseas
Business

18547

73.66%

20

Deposit
Sl.

Parameters

1 Total Deposit
Overseas Deposit
2 Bulk incl. CD
Share of Bulk to Total %
3 Core Deposit
4 Core Dep. To Total (%)
5 SB Deposit
6 Current Deposit
7 CASA Deposit
8 Share of CASA (%)

(Rs. Crore)

Mar'11 Dec'11 Mar'12

312899
5644
71405
22.82
241494
77.18%
93487
26838
120325
39.2%

356517
8552
85594
24.01
270923
75.99%
102705
23260
125966
36.2%

CASA as percentage to Core Deposit is at 46

46..05
05%
%.

379588
8993
88297
23.26
291291
76.74%
105657
28472
134129
36.2%

Variation % Over
Mar'11 Dec'11
21.3
59.4
23.7

6.5
5.2
3.2

20.6

7.5

13.0
6.1
11.5

2.9
22.4
6.5

21

Advances- Sectoral
FY
Mar'11

Sl.

Parameters

1
2
3
3a

Global Gross Advances

Overseas Advances
Domestic Gross Advances
Food Credit

3b

Dom. Non-Food Gross Adv.

4
5
5a
5b
6
6a
6b
6c
7
8

- of Which
Agriculture & Allied
Industry
MSME Manufacturing
Large Industry
Retail Loans
Of which
Housing
Car/Vehicle
Other Retail Loans
Commercial Real Estate
of which Lease Rental
Services & Others

(Rs. Crore)

Variation
% Share in
Gr. Non- Mar'12 over Mar'11
food cr.
Amt.
(%)
53894
22.1
8851
68.6
45043
19.5
765
17.3

Dec'11

FY
Mar'12

243998
12904
231094
4421

265884
19778
246106
5424

297892
21755
276137
5186

226673

240682

270951

100.0

44278

19.5

35462
114072
26848
87224
23621

38306
118324
29912
88412
26009

45917
128162
32391
95771
29196

16.9
47.2
11.9
35.3
10.8

10455
14090
5543
8547
5575

29.5
12.4
20.6
9.8
23.6

11816
1626
10179
8955
3839
44563

12373
2178
11459
10382
4936
47660

13808
2502
12887
9661
5427
58437

5.1
0.9
4.7
3.6
2.0
21.5

1991
876
2708
706
1588
13875

16.9
53.9
26.6
7.9
41.4
31.1

MSME Advances: Rs 57355 cr YOY 26.62%

22

Advances Industry wise Breakup

Mar11
Major Industry wise
Deployment
Food Processing
Textiles
Chemical & Chemical Products
Cement & Cement Products
Basic Metal & Metal Products
-Iron & Steel
Petroleum
Rubber & plastic products
All Engineering Products
Construction
Gems & Jewellery
Infrastructure
-Power
-Tele-Communication
- Roads & Ports
- Others
Residual
Industry

Amt.
3495
7785
3082
1178
11639
9930
2566
1322
2712
1943
1343
35596
16299
8414
6501
4382
41411
114072

Dec'11

(Rs. Crore)

Mar'12

Share (%)
Share (%)
Share (%)
to Total
Amt.
to Total Amt. to Total
Industry
Industry
Industry
3.1
2830
2.4 3459
2.7
6.8
7070
6.0 7114
5.6
2.7
2578
2.2 3752
2.9
1.0
1838
1.6 1869
1.5
10.2 14751
12.5 15682
12.2
8.7 11535
9.7 11903
9.3
2.2
2121
1.8 1773
1.4
1.2
1565
1.3 1494
1.2
2.4
3104
2.6 3082
2.4
1.7
2944
2.5 2949
2.3
1.2
1631
1.4 1876
1.5
31.2 41031
34.7 45894
35.8
14.3 19757
16.7 23370
18.2
7.4
8802
7.4 8301
6.5
5.7
7791
6.6 8365
6.5
3.8
4681
4.0 5858
4.6
36.3 36861
31.2 39218
30.6
100.0 118324
100.0 128162
100.0

Mar' 12/
Mar'11
Amt.

(%)

-36
-671
670
691
4043
1973
-793
172
370
1006
533
10298
7071
-113
1864
1476
-2193
14090

-1.0
-8.6
21.7
58.7
34.7
19.9
-30.9
13.0
13.6
51.8
39.7
28.9
43.4
-1.3
28.7
33.7
-5.3
12.4
23

Investment
SL
1
2
3
4
5
6
7
8
9
10
11
12
13
14

Particulars
Gross Investment
Held To Maturity (HTM)
Available For Sale (AFS)
Held For trading (HFT)
Duration (AFS)
Modified Duration (AFS)
Duration Total Portfolio
Modified Duration Total Portfolio
Net demand & time Liabilities
SLR (%)
SLR HTM to Total SLR (%)
HTM To Gross Investment (%)
Total SLR
Total Non SLR

(Rs. Crore)

Mar'11 Dec'11
Mar'12
95513
117469
123148
71820
84895
86083
21067
29888
32370
2626
2686
4695
2.86
2.84
3.24
2.71
2.68
3.07
4.63
4.51
4.46
4.44
4.32
4.26
300464
337346
349229
24.44
28.05
26.37
87.73
88.82
84.13
75.19
72.27
69.90
79694
93568
99859
15819
23990
23288
24

Non-Performing Assets

Sl.
Parameters
1 NPA as at the beginning of Yr.
2 Cash Recovery
Recovery through Debt relief
3 Up gradation
4 Write Off
5 Total Reduction (2+3+4)
6 Fresh Addition
-Fresh slippages
-Debits in existing NPA A/cs
7 Gross NPAs end period
8 Eligible Deductions including Provisions
9 Net NPAs
10 Recovery in written-off debt A/Cs
1 Particulars
2 Gross NPA%
3 Net NPA%
4 NPA Coverage Ratio

( Rs. Crore)

Mar'11
3214
938
232
410
1592
3172
4337

4379
2341
2039
510
Mar'11
1.79%
0.85%
73.21%

Dec'11
4379
1265
0
465
60
1790

Mar'12
4379
1675
0
530
126
2331

3531
322
6442
3540
2901
268

6183
489
8720
4265
4454
509

Dec'11
Mar'12
2.42%
2.93%
1.11%
1.52%
70.01%
62.73%
25

Restructured Accounts
YEAR of
Restructuring

(Rs. Crore)

OUTSTANDING AS ON 31.03.2012 UNDER

STANDARD
NPA
Grand Total
CATEGORY
CATEGORY
No of
No of
No of
Amount
Amount
Amount
A/Cs
A/Cs
A/Cs

2008-09

5510

1268

1428

174

6938

1442

2009-10

1319

4753

373

632

1692

5385

2010-11

566

2237

44

612

610

2848

2011-12

450

14807

13

527

463

15334

7845

23064

1858

1945

9703

25009

TOTAL

Restructured accounts for the FY 2010-11 and 2011-12 include the following amounts
pertaining to other facilities of the borrowers not restructured
(included in restructured portfolio as per RBI guidelines):
2010-11: Rs 544.51 crore
2011-12: Rs 1632.98 crore
Total : Rs 2177.49 crore
26

Restructured Accounts

(Rs. Crore)

Asset Quality Movement of Restructured portfolio

STANDARD A/Cs
Restructured
29828.60

Out of which
Slipped to NPA
2620.57

Slippage
%age
8.79

About 91% of the standard accounts restructured continue to be standard

NPA A/Cs
Restructured

Out of which
Improved to standard

Upgradation
%age

819.08

103.41

12.63

About 13% of the NPA restructured portfolio has upgraded to standard category

27

Sectorwise O/S Restructured Accounts

01.04.2011 to 31.03.2012 (Current FY)
Restructured
Accounts

Sl.

1 Standard Adv.

Diminuti
Amt.
No.
on in Fair
O/s
Value
450 14807
489

2 Sub Standard Adv.

3 Doubtful Adv.
Total

13

527

463 15334

498

01.04.2008 to 31.03.2012 (Total)

Restructured A/cs
(O/s)
Under CDR

Under SME

Others (Non-CDR)

Sl.

Total

No.

Amt.O/s
42

4121

897

1230

8764

19658

9703

25009

Sl.
A
B
C
D
E

1
2

3
4
5
6
7
8
9
10
11
12
13
14
15

(Rs. Crore)

Upto During Cumm. %age

Sector
Mar'11 FY 12 31.3.12 Share
Agriculture
123
13
137
0.55
Housing
11
1
13
0.05
Real Estate
412
211
622
2.49
Industry
8015 13828 21843 87.34
Others
1114 1281 2394
9.57
9675 15334 25009
Total
Out of the Above Major Industries/Sectors
Iron & Steel
1409
801 2210
8.84
Infrastructure
785 7925 8710 34.83
Out of which
Power
366 6874 7240 28.95
Telecom
0
990
990
3.96
Drilling
1038
672 1709
6.83
Textiles
1013
446 1460
5.84
Aviation
779 2245 3024 12.09
Sugar
461
339
801
3.20
Paper/Printing
375
139
514
2.06
Chem/Fert/Drugs
78
83
161
0.64
Cement
499
43
541
2.16
Manufacturing
154
129
283
1.13
Engineering
91
243
334
1.33
Auto parts
123
23
146
0.58
Hotel
438
316
754
3.01
613
Education
395
217
2.45
Finance
62
97
159
0.64
28

Capital Adequacy (Basel II)

Sl.

Particulars

Capital Fund
Tier I

Tier II

Total (Tier I+II)

Mar'11

Dec'11

(Rs. Crore)

Mar'12

20979

20837

27080

9909

9639

9773

30888

30476

36853

Risk-weighted Assets

248760

265423

291919

Capital Adequacy Ratio (%)

12.42%

11.48%

12.63

Tier I (%)

8.44%

7.85%

9.28

Tier II (%)

3.98%

3.63%

3.35

29

Improved market Share Improved Productivity

Sl.

Parameters

Mar'11

Dec'11 Mar'12

1 Deposit Market Share (%)

5.28

5.69

5.60

2 Credit Market Share (%)

5.43

5.50

5.55

3 Business Per Branch (Rs. Cr.)

104.8

112.2

116.0

4 Business Per Employee (Rs. Cr.)

10.18

10.80

11.32

30

Shareholding Pattern
MF & UTI, 3.2

(As on 31st March 12)

Fis/Banks, 0.2

NonInstitutions, 4.7

Govt.
FIIs
Insurance, 18.4

Insurance
Govt., 56.1

FIIs, 17.4

Non-Institutions
MF & UTI
Fis/Banks

31

Current Overseas Presence

Type of office

Branch

Subsidiary

Commencement of Operations

Offshore Banking Unit, Mumbai

25th September, 2003

Kabul, Afghanistan

26th July 2004

Hong Kong Main

17th December 2007

Kowloon Hong Kong

6th April 2009

DIFC, Dubai

20th December 2009

PNBIL, UK (7 branches)

10th May 2007

DRUK PNB Ltd., Bhutan (3 Branches)

27th January 2010

JSC SB PNB, Kazakhstan (5 Branches)

*13th December 2010

Everest Bank Limited,

Kathmandu, Nepal (44 Branches)

January, 1997

Almaty,
Almaty, Kazakhstan

23rd October, 1998

Shanghai, China

3rd September 2004

Dubai, UAE

29th June, 2005

Oslo, Norway

1st October 2008

Sydney, Australia

15th September 2011

Joint Venture 1

Rep. Offices

Destination

*Date of Acquisition

32

Increasing Global Footprints

Bank in Process of:
of:Setting up of wholly owned subsidiary in Canada.
Canada.
up gradation of rep office in Oslo (Norway), Sydney
(Australia) & Shanghai (China)
(China)..
Exploring possibilities for presence in - Maldives,
Bangladesh, Brazil, Singapore
Singapore.. South Africa, Myanmar &
Pakistan..
Pakistan
PNB increased its stake in JSC DANA Bank to 84
84..38
38%
%.
Business of Overseas branches recorded a YoY growth of
45
45%
%, from USD 4234 Mio to USD 6138 Mio.
Mio.
Business of Overseas Subsidiaries recorded a YoY growth of
26
26..8%, from USD 1512 Mio to USD 1917 Mio.
Mio.
33

Capacity Building Expanding Network

ATM Network
Mar'10 Mar'11 Mar'12

Total Domestic Branches

5658

5800

ATMs

3544

5050

6009

5600
5400
5200

5161

Population Group wise Branches

(31st Mar12)
SemiMetro Urban
Rural
Urban
927
1216
1324
2191
16.38 21.49 23.40 38.72

4951

5000
4800
4600
4400
Mar'10

Mar'11

Mar'12

265 new branches & 216 new ATMs added during Quarter 4 FY 12.

34

Recognitions..

Best Bank Award 2011 amongst all the Banks in India by Business India.

Most Productive Public Sector Bank Award 2011, by FICCI and IBA

Technology Adoption Award in Public Sector Bank Category by Dun &
Bradstreet and Polaris software.

Best Bank Award among Large Banks for "IT for Internal Effectiveness"
from IDRBT

Global HR Excellence Award under the category "Organization with
Innovative HR Practices" instituted by ASIA PACIFIC HRM CONGRESS.

Golden Peacock Award for HR Excellence instituted by Institute of
Directors.

Golden Peacock National Training Award 2011 by Institute of Directors.

Most Socially Responsive Bank Award 2011 by Business World & PwC

India Pride Award 2011 in CSR by Dainik Bhaskar.

SKOCH Financial Inclusion Award 2012 for Jana Mitra Rickshaw Scheme

MSME National Awards: Lending under PMEGP scheme in North Zone;
Lending under Interest Subsidy Eligibility Certificate (ISEC) Scheme of KVIC
35

36