Customer Centric Model

A customer centric model is focused on the needs of the customer not on products and solutions. A customer-centric organization must offer much more than personalized customer interactions. It must empower its support and services executives with the authority to garner the resources of any department within the corporation - or any business partner outside the corporation - to resolve a customer Customer- Centric Approach
Needs of the customer Develop relationship Create value Define business scope Generate profit

Success Will Depend Upon

Focus on technology Customer support Response to competition Competency of the work force Core values Customer Interaction A never-ending transformation. A Customer Centric Enterprise focuses on its customers, employees and partners, because employees and partners are the players delivering the customer service experience

Benefits to The Customer

Improve Delivery Cycle Minimize risks involved in Transactions Tie- up with Real Estate Technological Advancement Improved Accuracy Any Where Banking

Examples For Being Customer Centric

E-Banking Mobile Banking Tie up with telecom sector Tie up with airline Avoidance of fraud Transaction record through email Convenience for student Time increment