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LEARNINGS

The success of yes bank can be attributed to its differentiating strategy: High-end technology. Knowledge banking approach. Highly qualified human resources. Knowledge banking initiative drew a lot of interest The knowledge banking approach was its main pillar of differentiation and using it provided specialized service to various sunrise industries through domain expert. The bank focused on providing the customer with specialized banking service depending upon their requirement. The bank catered to a niche segment which helped it to avoid price competition. The bank identified some sectors of economy which had growth prospect:1. Food and agribusiness 2. Infrastructure business 3. Life science and biotechnology 4. Telecommunication 5. IT 6. Media and entertainment 7. Real estate The bank considers technology as a strategic tool to differentiate itself from other banks. 1. Corporate internet banking 2. ATMs 3. Mobile banking 4. Phone banking

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