Appendix A

Guaranty Agency/Direct
Loan servicer Contacts

Contents
Numerical
Guaranty Agency/Direct Loan servicer Contacts.....................................................3

Alphabetical
Guaranty Agency/Direct Loan servicer Contacts.....................................................15

FY 1998 Official Cohort Default Rate Guide Page 1

Guaranty Agency/Direct Loan servicer Contacts Appendix A

Page 2 FY 1998 Official Cohort Default Rate Guide

Appendix A Guaranty Agency/Direct Loan servicer Contacts

Numerical
Guaranty Agency/Direct
Loan servicer Contacts

The contact list that follows contains the names, addresses, telephone numbers, e-mail
and website addresses (if available) and points of contact for FFEL Program loans and
Direct Loan Program loans included in a school's cohort default rate calculation. The
list is in numerical order by the three digit guarantor/servicer code as identified on the
loan record detail report, followed by the name of the state/territory/entity primarily
associated with the identified code.
If the three-digit code is not known, see page 15 of this appendix for an alphabetical
listing of the contacts by the area in which the guarantor or servicer is primarily
responsible.
If a school discovers that the information listed for a guaranty agency or
the Direct Loan servicer is incorrect, it should contact the Department's
Default Management Division.

0101 Direct Loan Servicing Center 555 U.S. Department of Education

U.S. Department of Education U.S. Department of Education
Direct Loan Servicer Default Management Division
ATTN: Default Rate Appeals Section Portals Building, Room 6300
501 Bleecker Street 1250 Maryland Avenue, SW
Utica, NY 13501 Washington, DC 20024-5353
School Services Representative (202) 708-9396
(888) 877-7658 http://www.ed.gov
http://www.dlservicer.ed.gov This is the address for FFEL Program
loans currently maintained by the
Department. For the Direct Loan
Program loans, see Code 0101 to the left.

FY 1998 Official Cohort Default Rate Guide Page 3

Guaranty Agency/Direct Loan servicer Contacts Appendix A

611 District of Columbia 631 U.S. Department of Education

American Student Assistance Corporation U.S. Department of Education
Attn: Cohort Section Default Management Division
330 Stuart Street Portals Building, Room 6300
Boston, MA 02116 1250 Maryland Avenue, SW
Washington, DC 20024-5353
Ms. Sue Pottenger
(800) 999-9080 ext. 3209 (202) 708-9396
pottenger@amsa.com http://www.ed.gov
http://www.amsa.com This is the address for FFEL Program
loans currently maintained by the
Department. For the Direct Loan
Program loans see Code 0101, page 3.
620 Kansas 654 West Virginia
USA Group Guarantee Services Pennsylvania Higher Education Assistance
Attn: Ms. Kristi Mueller Agency
11100 USA Parkway Attn: Program Review
Fishers, IN 46038 1200 North 7 th Street
HQ4
Ms. Kristi Mueller Harrisburg, PA 17102-1444
(317) 595-1315
kmueller@usagroup.com Ms. Lisa Hoffman
http://www.usagroup.com (717) 720-2180
lhoffman@pheaa.org
http://www.pheaa.org
627 U.S. Department of Education 656 Wyoming
U.S. Department of Education USA Group Guarantee Services
Default Management Division Attn: Ms. Kristi Mueller
Portals Building, Room 6300 11100 USA Parkway
1250 Maryland Avenue, SW Fishers, IN 46038
Washington, DC 20024-5353
Ms. Kristi Mueller
(202) 708-9396 (317) 595-1315
http://www.ed.gov kmueller@usagroup.com
This is the address for FFEL Program http://www.usagroup.com
loans currently maintained by the
Department. For the Direct Loan
Program loans address, see Code
0101, page 3.

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Appendix A Guaranty Agency/Direct Loan servicer Contacts

701 Alabama 706 California

Kentucky Higher Education Assistance EDFUND
Authority Attn: Loan Detail Information Office
Attn: Policy and Client Services Branch Cohort Default Rate Appeals and Disputes
1050 U.S. 127 South 3300 Zinfandel Drive
Frankfort, KY 40601-4323 P.O. Box 419045
Rancho Cordova, CA 95741-9045
Ms. Elaine Brumback
(502) 696-7278 Ms. Kevis Foley-Bumgardner
ebrumback@kheaa.com (916) 526-8068
http://www.kheaa.com kfoley@edfund.org
http://www.edfund.org

702 Alaska 708 Colorado

USA Group Guarantee Services Colorado Student Loan Program
Attn: Ms. Kristi Mueller Attn: Operations Department
11100 USA Parkway Assistant Manager – NSLDS/Quality
Fishers, IN 46038 Assurance
999 18th Street, Suite 425
Ms. Kristi Mueller Denver, CO 80202-2471
(317) 595-1315
kmueller@usagroup.com Ms. Mary Crow
http://www.usagroup.com (303) 305-3387
mcrow@cslp.org
http://www.cslp.org

705 Arkansas 709 Connecticut

Student Loan Guaranty Foundation of Connecticut Student Loan Foundation
Arkansas Attn: Manager of Guarantee Operations
Attn: Special Projects Coordinator P.O. Box 1009
219 South Victory 525 Brook Street
Little Rock, AR 72201-1884 Rocky Hill, CT 06067
Ms. Brenda Steele Ms. Sandy Barsom
(501) 688-7648 (860) 257-4001 ext. 247
bsteele@slgfa.org sbarsom@mail.cslf.org
http://www.slgfa.org http://www.cslf.com

FY 1998 Official Cohort Default Rate Guide Page 5

Guaranty Agency/Direct Loan servicer Contacts Appendix A

710 Delaware 716 Idaho

Pennsylvania Higher Education Assistance Northwest Education Loan Association
Agency Attn: School Compliance Representative
Attn: Program Review 500 Coleman Building
1200 North 7 th Street 811 First Avenue
HQ4 Seattle, WA 98104
Harrisburg, PA 17102-1444
Ms. Linda Shannon
Ms. Lisa Hoffman (206) 461-5325
(717) 720-2180 lindas@nela.net
lhoffman@pheaa.org http://www.nela.net
http://www.pheaa.org

712 Florida 717 Illinois

Florida Department of Education Illinois Student Assistance Commission
Office of Student Financial Assistance Attn: Compliance Analyst
Attn: Ms. Jeannie Perkins 1755 Lake Cook Road
Koger Center Deerfield, IL 60015
2670 Executive Center Circle, West
Ms. Terry Dallas
100 Sutton Building
(847) 948-8500 ext. 3306
Tallahassee, FL 32301-5019
tdallas@isac.org
Ms. Jeanie Perkins OR http://www.isac-online.org
Ms. Rhonda Forbes
(850) 410-5223
(800) 336-3475
PerkinJ@mail.doe.state.fl.us OR
ForbesR@mail.doe.state.fl.us

713 Georgia 718 Indiana

Georgia Higher Education Assistance USA Group Guarantee Services
Corporation Attn: Ms. Kristi Mueller
Attn: Program Administration 11100 USA Parkway
2082 East Exchange Place, Suite 200 Fishers, IN 46038
Tucker, GA 30084-5305
Ms. Kristi Mueller
Ms. Carole Jones (317) 595-1315
(770) 724-9137 kmueller@usagroup.com
carole@mail.gsfc.state.ga.us http://www.usagroup.com
http://www.gsfc.org

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Appendix A Guaranty Agency/Direct Loan servicer Contacts

719 Iowa 723 Maine

Iowa College Student Aid Commission USA Group Guarantee Services
Attn: Associate Director, Claims and Attn: Ms. Kristi Mueller
Collections 11100 USA Parkway
200 10th Street, 4 th Floor Fishers, IN 46038
Des Moines, IA 50309-3609
Ms. Kristi Mueller
Mr. Brian Mohr (317) 595-1315
(515) 242-3356 kmueller@usagroup.com
brian.mohr@csac.state.ia.us http://www.usagroup.com
http://www.state.ia.us/government/icsac

721 Kentucky 724 Maryland

Kentucky Higher Education Assistance USA Group Guarantee Services
Authority Attn: Ms. Kristi Mueller
Attn: Policy and Client Services Branch 11100 USA Parkway
1050 U.S. 127 South Fishers, IN 46038
Frankfort, KY 40601-4323
Ms. Kristi Mueller
Ms. Elaine Brumback (317) 595-1315
(502) 696-7278 kmueller@usagroup.com
ebrumback@kheaa.com http://www.usagroup.com
http://www.kheaa.com
722 Louisiana 725 Massachusetts
Louisiana Office of Student Financial American Student Assistance Corporation
Assistance Attn: Cohort Section
Attn: Program Review 330 Stuart Street
1885 Wooddale Boulevard Boston, MA 02116
Baton Rouge, LA 70806
Ms. Sue Pottenger
Mr. Michael Roberts (800) 999-9080 ext. 3209
(225) 922-2030 pottenger@amsa.com
(800) 259-5626 ext. 2030 http://www.amsa.com
mroberts@osfa.state.la.us
http://www.osfa.state.la.us

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Guaranty Agency/Direct Loan servicer Contacts Appendix A

726 Michigan 729 Missouri

Michigan Higher Education Assistance Missouri Student Loan Program
Authority Attn: Senior Associate for Compliance
Attn: Audit and Program Review Section 3515 Amazonas Drive
608 W. Allegan Road Jefferson City, MO 65109-5717
Hannah Building, First Floor
Ms. Ruth Chrismore
Lansing, MI 48933-1524
(573) 751-8748
Mr. Dan Tryon rchrismo?cbhe400@admin.mocbhe.gov
(517) 373-4981 http://www.mocbhe.gov
tryond@state.mi.us

727 Minnesota 730 Montana

Great Lakes Higher Education Guaranty Montana Guaranteed Student Loan
Corporation Program
Attn: Lori Marty Attn: Program Specialist
2401 International Lane 2500 Broadway
Madison, WI 53704 Helena, MT 59601
Ms. Lori Marty Mr. Ron Muffick
(608) 246-1622 (406) 444-0369
lmarty@glhec.org (800) 537-7508
http://www.glhec.org rmuffick@mgslp.state.mt.us
http://www.mgslp.state.mt.us

728 Mississippi 731 Nebraska

USA Group Guarantee Services NSLP
Attn: Ms. Kristi Mueller Attn: Program Review and Compliance
11100 USA Parkway 1300 O Street
Fishers, IN 46038 Lincoln, NE 68508
Ms. Kristi Mueller Mr. Kevin Taylor OR Ms. Alicia Chapelle
(317) 595-1315 (402) 479-6718 OR (402) 479-6743
kmueller@usagroup.com kevint@nslp.org OR aliciac@nslp.org
http://www.usagroup.com http://www.nslp.org

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Appendix A Guaranty Agency/Direct Loan servicer Contacts

732 Nevada 735 New Mexico

USA Group Guarantee Services New Mexico Student Loan Guarantee
Attn: Ms. Kristi Mueller Corporation
11100 USA Parkway Attn: Compliance and Program Review
Fishers, IN 46038 Office
3900 Osuna, N.E.
Ms. Kristi Mueller Albuquerque, NM 87109
(317) 595-1315
kmueller@usagroup.com Ms. Carolyn Holder
http://www.usagroup.com (505) 345-8821 ext. 261
holderc@nmslgc.org
http://www.nmslgc.org

733 New Hampshire 736 New York

New Hampshire Higher Education New York State Higher Education Services
Assistance Foundation Corporation
Attn: Director of Training and Compliance Attn: Lender Service
4 Barrell Court 99 Washington Avenue
Concord, NH 03302 Albany, NY 12255
Ms. Christina VanBeaver Mr. Larry LaVallee
(603) 227-5312 (518) 473-1670
cvanbeaver@gsmr.org llavallee@hesc.com
http://www.nhheaf.org or http://www.hesc.com
http://www.gsmr.org

734 New Jersey 737 North Carolina

Higher Education Student Assistance North Carolina State Education Assistance
Authority Authority
Attn: Derek V. Gatling Attn: Claim Accounting and Compliance
4 Quakerbridge Plaza Building 4 Review
Mercerville, NJ 08619 10 Alexander Drive
Research Triangle Park, NC 27709
Mr. Derek V. Gatling
(609) 588-3996 Ms. Robbin Sutton
dgatling@hesaa.org (919) 248-4629
http://www.hesaa.org RobbinS@ncseaa.edu
http://www.ncseaa.edu

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Guaranty Agency/Direct Loan servicer Contacts Appendix A

738 North Dakota 740 Oklahoma

Student Loans of North Dakota Oklahoma State Regents for Higher
Attn: Compliance Officer Education Guaranteed Student Loan
715 East Broadway Program
Bismarck, ND 58501 Attn: Mary Heid
999 Northwest Grand Boulevard, Suite 300
Ms. Char Feist
Oklahoma City, OK 73118
(701) 328-5753
cfeist@state.nd.us Ms. Mary Heid
http://www.banknd.com/slnd (405) 858-4300
mheid@ogslp.org
http://www.ogslp.org
739 Ohio 741 Oregon
For NON-DEFAULTED LOANS Oregon Student Assistance Commission
Attn: Program Review
Great Lakes Higher Education Guaranty 1500 Valley River Drive Suite 100
Corporation Eugene, OR 97401
Attn: Lori Marty
2401 International Lane Ms. Carolyn Sinclair
Madison, WI 53704 (541) 687-7379
carolyn.e.sinclair@state.or.us
Ms. Lori Marty
http://www.osac.state.or.us
(608) 246-1622
lmarty@glhec.org
http://www.glhec.org
For DEFAULTED LOANS 742 Pennsylvania
U.S. Department of Education Pennsylvania Higher Education Assistance
Default Management Division Agency
Portals Building, Room 6300 Attn: Program Review
1250 Maryland Avenue, SW 1200 North 7 th Street
Washington, DC 20024-5353 HQ4
Harrisburg, PA 17102-1444
(202) 708-9396
http://www.ed.gov Ms. Lisa Hoffman
(717) 720-2180
This is the address for FFEL Program loans
currently maintained by the Department. For lhoffman@pheaa.org
Direct Loan Program loans see Code 0101, page 3. http://www.pheaa.org

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Appendix A Guaranty Agency/Direct Loan servicer Contacts

744 Rhode Island 747 Tennessee

Rhode Island Higher Education Assistance Tennessee Student Assistance
Authority Corporation
Attn: Cohort Appeals Attn: School Relations Specialist
560 Jefferson Boulevard 404 James Robertson Parkway
Warwick, RI 02886-1320 Suite 1950
Nashville, TN 37243-0820
Mr. Charles Totoro
(401) 736-1141 Ms. Stephanie Aylor
ctotoro@riheaa.org (615) 741-1346
http://www.riheaa.org saylor@mail.state.tn.us
http://www.state.tn.us/tsac

745 South Carolina 748 Texas

South Carolina State Education Texas Guaranteed Student Loan
Assistance Authority Corporation
Attn: Mike Fox Attn: Compliance Analyst
Interstate Center, Suite 210 2929 Longhorn Boulevard, Suite 106
16 Berryhill Road Austin, TX 78758
Columbia, SC 29212
Mr. Ken Johnson
Mr. Mike Fox (512) 219-4701
(803) 798-7960 ken.johnson@tgslc.org
mike_fox@slc.sc.edu http://www.tglsc.org/tgslc
http://www.slc.sc.edu

746 South Dakota 749 Utah

Education Assistance Corporation Utah Higher Education Assistance
Attn: Vice President of Preclaim, Claim, Authority
and Collection Attn: Manager of Compliance and
115 First Avenue, S.W. Program Review
Aberdeen, SD 57401 355 West North Temple
Three Triad Center, Suite 550
Ms. Ellen Welke Salt Lake City, UT 84180-1205
(605) 622-4340
ewelke@eac-easci.org Mr. Jed Spencer
http://www.eac-easci.org (801) 321-7220
jspencer@utahsbr.edu
http://www.uheaa.org

FY 1998 Official Cohort Default Rate Guide Page 11

Guaranty Agency/Direct Loan servicer Contacts Appendix A

750 Vermont 755 Wisconsin

Vermont Student Assistance Corporation Great Lakes Higher Education Guaranty
Attn: Manager of School Policy and Corporation
Compliance Attn: Lori Marty
The Champlain Mill 2401 International Lane
1 Main Street Madison, WI 53704
Winooski, VT 05404
Ms. Lori Marty
Ms. Marcia Vance (608) 246-1622
(802) 654-3770 ext. 273 lmarty@glhec.org
(800) 660-3561 ext. 273 http://www.glhec.org
vance@vsac.org
http://www.vsac.org

751 Virginia 772 Puerto Rico

Educational Credit Management Great Lakes Higher Education Guaranty
Corporation (ECMC) Corporation
ECMC Guarantee Servicing Attn: Lori Marty
Attn: Program Compliance Specialist 2401 International Lane
411 East Franklin Street, Suite 300 Madison, WI 53704
Richmond, VA 23219-2243
Ms. Lori Marty
Ms. Linda Woodley (608) 246-1622
(888) 775-3262 ext. 8024 lmarty@glhec.org
lwoodley@ecmc.org http://www.glhec.org
http://www.ecmc.org

753 Washington 778 Virgin Islands

Northwest Education Loan Association Great Lakes Higher Education Guaranty
Attn: School Compliance Representative Corporation
500 Coleman Building Attn: Lori Marty
811 First Avenue 2401 International Lane
Seattle, WA 98104 Madison, WI 53704
Ms. Linda Shannon Ms. Lori Marty
(206) 461-5325 (608) 246-1622
lindas@nela.net lmarty@glhec.org
http://www.nela.net http://www.glhec.org

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Appendix A Guaranty Agency/Direct Loan servicer Contacts

800 USA Group Guarantee Services 927 Educational Credit Management

Corporation (ECMC)
USA Group Guarantee Services
Attn: Ms. Kristi Mueller [Formerly Transitional Guaranty Agency
11100 USA Parkway (TGA)]
Fishers, IN 46038
Educational Credit Management
Ms. Kristi Mueller
Corporation (ECMC)
(317) 595-1315
ECMC Guarantee Servicing
kmueller@usagroup.com
Attn: Program Compliance Specialist
http://www.usagroup.com
411 East Franklin Street, Suite 300
Richmond, VA 23219-2243
Ms. Linda Woodley
(888) 775-3262 ext. 8024
lwoodley@ecmc.org
http://www.ecmc.org

804 Arizona 951 Educational Credit Management

Corporation (ECMC)
USA Group Guarantee Services
Attn: Ms. Kristi Mueller Educational Credit Management
11100 USA Parkway Corporation (ECMC)
Fishers, IN 46038 ECMC Guarantee Servicing
Attn: Program Compliance Specialist
Ms. Kristi Mueller
411 East Franklin Street, Suite 300
(317) 595-1315
Richmond, VA 23219-2243
kmueller@usagroup.com
http://www.usagroup.com Ms. Linda Woodley
(888) 775-3262 ext. 8024
lwoodley@ecmc.org
http://www.ecmc.org

815 Hawaii American Samoa (no number code)

USA Group Guarantee Services USA Group Guarantee Services
Attn: Ms. Kristi Mueller Attn: Ms. Kristi Mueller
11100 USA Parkway 11100 USA Parkway
Fishers, IN 46038 Fishers, IN 46038
Ms. Kristi Mueller Ms. Kristi Mueller
(317) 595-1315 (317) 595-1315
kmueller@usagroup.com kmueller@usagroup.com
http://www.usagroup.com http://www.usagroup.com

FY 1998 Official Cohort Default Rate Guide Page 13

Guaranty Agency/Direct Loan servicer Contacts Appendix A

Federated States of Micronesia,

Marshall Islands, and Republic of
Palau (no number code)
USA Group Guarantee Services
Attn: Ms. Kristi Mueller
11100 USA Parkway
Fishers, IN 46038
Ms. Kristi Mueller
(317) 595-1315
kmueller@usagroup.com
http://www.usagroup.com

Guam (no number code)

USA Group Guarantee Services
Attn: Ms. Kristi Mueller
11100 USA Parkway
Fishers, IN 46038
Ms. Kristi Mueller
(317) 595-1315
kmueller@usagroup.com
http://www.usagroup.com

Northern Mariana Islands (no

number code)
USA Group Guarantee Services
Attn: Ms. Kristi Mueller
11100 USA Parkway
Fishers, IN 46038
Ms. Kristi Mueller
(317) 595-1315
kmueller@usagroup.com
http://www.usagroup.com

Page 14 FY 1998 Official Cohort Default Rate Guide

Appendix A Guaranty Agency/Direct Loan servicer Contacts

Alphabetical
Guaranty Agency/Direct
Loan servicer Contacts
The list that follows contains, in alphabetical order, the names of states/territories/
entities primarily associated with the guarantor/servicer code listed on the loan record
detail report.
The number in the second column is the three-digit guarantor/servicer code identified on
the loan record detail report for each loan record. See pages 3 through 14 of this
appendix for a list of these three-digit codes in numerical order, followed by the names
of the points of contacts, their addresses, telephone numbers, and e-mail and website
addresses (if available).
State and/or Territory Guarantor/Servicer code
Alabama 701
Alaska 702
American Samoa no number code
Arizona 804
Arkansas 705
California 706
Colorado 708
Connecticut 709
Delaware 710
Direct Loan Servicer 0101
District of Columbia 611
Educational Credit Management Corporation (ECMC) 927 and 951
Federated States of Micronesia, Marshall Islands, Republic of no number code
Paulau
Florida 712
Georgia 713
Guam no number code
Hawaii 815
Idaho 716
Illinois 717
Indiana 718
Iowa 719
Kansas 620
Kentucky 721

FY 1998 Official Cohort Default Rate Guide Page 15

Guaranty Agency/Direct Loan servicer Contacts Appendix A

State and/or Territory Guarantor/Servicer code

Louisiana 722
Maine 723
Maryland 724
Massachusetts 725
Michigan 726
Minnesota 727
Mississippi 728
Missouri 729
Montana 730
Nebraska 731
Nevada 732
New Hampshire 733
New Jersey 734
New Mexico 735
New York 736
North Carolina 737
North Dakota 738
Northern Mariana Islands no number code
Ohio 739
Oklahoma 740
Oregon 741
Pennsylvania 742
Puerto Rico 772
Rhode Island 744
South Carolina 745
South Dakota 746
Tennessee 747
Texas 748
U.S. Department of Education 555, 627, and 631
USA Group Guarantee Services 800
Utah 749
Vermont 750
Virgin Islands 778
Virginia 751
Washington 753
West Virginia 654
Wisconsin 755
Wyoming 656

Page 16 FY 1998 Official Cohort Default Rate Guide