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Solution 1:
1. Choose Menu > Phone Settings > Factory Default.
The phone displays the Restore to Default? message.
2. Press the OK softkey. All settings are deleted.
3. Choose Menu > Network Config in order to reconfigure the network settings for
your WLAN.
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Solution 2:
Start the Administration Mode on the Phone
Complete these steps in order to open the administration options on the Cisco Un
ified Wireless IP Phone 7920 so that you can access the hidden options on the Ph
one menu:
1. Press Menu, *, #, #, Send (green phone icon)
Now that you are in admin mode you can reset the phone to factory defaults.
Complete these steps in order to reset the Cisco 7920 Wireless IP phone to the f
actory default:
2. Choose Menu > Phone Settings > Factory Default.The phone displays the Restore
to Default? message.
3. Press the OK softkey. All settings are deleted.
4. Choose Menu > Network Config in order to reconfigure the network settings for
your WLAN.
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Solution if password is lost:
Users cannot use the Cisco 7920 Wireless IP phone if it is locked and the passwo
rd is lost.
If the password is set and phone lock is ON, you receive the Enter Phone Passwor
d prompt. You receive the ! Password Error message if you enter the wrong passwo
rd.
Note: For security reasons, all of the settings are set to the factory default (
including phonebook).
1. Use the key sequence 7#9#2#0# and press OK at the Lock Password prompt on the
phone in order to reset the 7920 to the factory default.
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