SURVEY QUESTIONNAIRE

SURVEY ON AIR CONDITONER SERVICES Dear respondents, This is the survey conducted by POS of ICICI MANIPAL as part of the MBA programme this study is to find out details about air-conditioning services. The information given by youll will be kept confidential and will only be used for academic purpose.
1. 2. 3. Name :Mr. / Ms. _______________________________________________________ Mobile No : Occupation : Salaried Student 4. Gross Annual Income in Rupees Business Self employed House wife

Other (please specify)_______________ Less than 50k 50k-<1.5Lacs 5Lacs-< 10 Lacs 1.5 Lacs-< 3Lacs 10Lacs-<50 Lacs >50 Lacs

3Lacs-<5 Lacs 5. Which of the following Air conditioner do you own? a) Voltas b) Samsung c). Hitachi d).

LG

e.)

Others (specify )________________

6. Since how long are you are using this Product? a.) Less than 1year b.) 1-< 2 Year c.) Greater than 2 Years

7. Do you compare similar products in the market before buying? a.) Yes b.) No

8. What aspect/s do you look before buying an Air conditioner? a.) Quality b.) Value for Money c.) Durability d.) Brand e.) Service

9. Did the customer service department call you regarding the feedback or any queries? a.) Yes b.) No

10. Overall how would you rate your product? a.) Excellent b.) Good c.) Average d.) Poor e.) Terrible

11. How convenient is the product to use? a.) Very convenient b.) Convenient c.) Slightly convenient d.) Not convenient

12. Would you like to buy the product /service again? a.) Always b.) Often c.) Rarely d.) Never

13. How likely you would recommend the COMPANY of the product you purchased? a.) Always b.) Often c.) Rarely d.) Never

14. How are the charges for the services for the product? a) Very high b) high c) nominal

15. Does the company give door service for the product? a.) Yes b.) No