The dabbawallas are a lunch delivery service in Mumbai that has mastered time management, cost effectiveness, customer relationship management, and supply chain management to reliably deliver home-cooked lunches to customers despite Mumbai's complex environment. They are a product of Mumbai's diversity of food traditions and provide customers a link to home and status through meal delivery.
The dabbawallas are a lunch delivery service in Mumbai that has mastered time management, cost effectiveness, customer relationship management, and supply chain management to reliably deliver home-cooked lunches to customers despite Mumbai's complex environment. They are a product of Mumbai's diversity of food traditions and provide customers a link to home and status through meal delivery.
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The dabbawallas are a lunch delivery service in Mumbai that has mastered time management, cost effectiveness, customer relationship management, and supply chain management to reliably deliver home-cooked lunches to customers despite Mumbai's complex environment. They are a product of Mumbai's diversity of food traditions and provide customers a link to home and status through meal delivery.
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPTX, PDF, TXT or read online from Scribd
Dabbawalas are a product of the Mumbai specific cosmopolitism where so many different traditions coexist and, first of all, food traditions which are certainly the most deep-rooted ones. Why dabbawalla A link with ones home A status symbol Preparation Time
Learning from the case
Time management Cost effectiveness Customer Relationship Management Supply Chain Management