RCOM Enterprise Architecture and Technology Road Map

Business Architecture Strategy Infrastructre & Products (BI)

Product Strategy Product Catologue Mgmt Product Lifecycle Mgmt Service Catologue Mgmt Resource Life Cycle Mgmt Strategic Planning Capability Planning Tactical Planning Design Automation Catalogue Mgmt

Opeartion Support & Readiness

Market & Sales Mgmt Product PerformanceMgmt Customer Info Mgmt Service Inventory Mgmt Service Test Mgmt Resource Test Mgmt Resource Process Mgmt Resource Inventory Mgmt Workforce Mgmt
Location,N/W Inventory Mgmt

Fulfillment
Channel Sales Mgmt Contract Mgmt Sales Portal Solution Mgmt
Customer Contact Mgmt

Assurance
Customer SLA Mgmt Customer Problemt Mgmt Customer Case Mgmt Service Problem Mgmt Service Quality Mgmt Service Performance Mgmt
Resource Performance Mgmt

Billing
Customer Billing Collection Billing Enquiry Dispute & Adjustments Billing Event Billing Acct Mgmt Bill Calculation Charge Calculation Balance

Retention & Loyalty Mgmt

Customer Order Mgmt Provisioning Service Order Mgmt Resource Order Mgmt

Faullt Mgmt Usage Mgmt

Supply Chain Mgmt

Partner Mgmt Risk Mgmt HR Mgmt Fraud Mgmt Regulatory & Compliance Mgmt Financial Mgmt

Enterprise Systems
Revenue Assurance Mgmt Administrative Services

Asset Mgmt Secuirty Mgmt

Knowledge Mgmt

Data Architecture
Data Entity & Relations Logical Data Model Physical Database (Oracle)

Application Architecture
Information Systems Logical Application Component Physical Application Component Platform Service (J2EE/Oracle) Logical Technology Components Physical Technology Components (Servers, Networks)

Technology Architecture
SAP (ERP)
AMDOCS(CRM)

Virtualization Remedy Omnidocs TIBCO

IBM Datastage Canivers/ Intec iCare Security (AIM) Slide 1

SAS (BI) Cloud

Confidential