Professional Documents
Culture Documents
1. Nghiệp vụ Buồng
1. Nghiệp vụ Buồng
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16.
Danh mc cng vic
Tiu chun k nng ngh cho trnh c bn ny bao gm cc cng vic di y:
16
19
21
27
29
33
35
24 1.6. Cc thut ng nghip v bung
39
41
43
47
51
55
45
49
53
61
63
66
68
72
73
75
77
80
83
31 1.9. An ninh v an ton trong cng vic
2.1 K HOCH LIN HON CC CNG VIC V PHN VIC
PHN VIC K NNG
PHN VIC K NNG
PHN VIC K NNG
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC KIN THC
8
Cng vic chnh: 16 (Tng cng)
Phn vic k nng: 45 (Tng cng)
Phn vic kin thc: 23 (Tng cng)
13
14
1.1 Chun b nhn ca lm vic
1.2 V sinh c nhn
3.9. Quy trnh b sung khi dn bung
6.1. Quy trnh dn bung trng sch t 1-10
TRANG TRANG
115
TRANG TRANG
5.10. Q uy trnh b sung khi dn bung
105
107
TRANG TRANG
111
TRANG TRANG
87
90
92
95
98
100
4.1. Cc bc dn v sinh phng tm t 1 - 10
TRANG TRANG
123
121
8.2. Cch x l git l v git kh ca khch
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC K NNG
PHN VIC K NNG
PHN VIC K NNG
PHN VIC K NNG
PHN VIC K NNG
9
TRANG TRANG
131
TRANG TRANG
135
TRANG TRANG
127 Dn v sinh khng thng xuyn
TRANG TRANG
139
141
TRANG TRANG
145
147
149
150
TRANG TRANG
X
155
158
TRANG TRANG
163
166
165
169 16.1. Tm quan trng ca vic kt thc ca
lm vic theo ng quy trnh
170
172
TRANG TRANG
PHN VIC K NNG
PHN VIC K NNG
PHN VIC K NNG
PHN VIC K NNG
PHN VIC K NNG
PHN VIC K NNG
PHN VIC K NNG
PHN VIC K NNG
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC KIN THC
PHN VIC KIN THC
10
Chun b nhn ca lm vic (Kin thc)
V sinh c nhn (Kin thc)
Cc nguyn tc v sinh (Kin thc)
Cc thut ng v tnh trng bung (Kin thc)
Cch s dng bo co tnh trng bung
Cc thut ng Nghip v Bung (Kin thc)
Cch s dng my nhn tin v b m
Cch s dng cha kho
An ninh v an ton trong cng vic (Kin thc)
S t chc khch sn (Kin thc)
S cu v phn ng vi cc tnh hung khn cp (Kin thc)
Phn vic s 1.1:
Phn vic s 1.2:
Phn vic s 1.3:
Phn vic s 1.4:
Phn vic s 1.5:
Phn vic s 1.6 :
Phn vic s 1.7:
Phn vic s 1.8:
Phn vic s 1.9:
Phn vic s 1.10:
Phn vic s 1.11:
11 Tiu chun k nng nghip v bung
CNG VIC 1. CHUN B LM VIC
Bn phi c mt nhn nhim v theo ni quy ca khch sn, tun th cc quy nh v v sinh, chun b, t chc v bo
co cng vic ca bn mt cch an ton v hiu qu, tun th cc quy nh v an ninh v an ton, hiu r chc nng ca b
phn Bung v tm quan trng ca cng vic ca bn.
Gii thiu:
2.3 nI DUNG CC CNG VIC V PHN VIC
cng vic 1. chun b lm vic
Chun b nhn ca lm vic V sinh c nhn
v trang phc
V sinh c nhn
v trang phc
Cc nguyn tc lm v sinh Cch s dng my nhn tin
v b m
1 2
3 4 5
Tiu chun k nng nghip v bung
1
Gio trnh Nghip v Lu tr - Cch tip cn thc t, VTCB in ln th hai (2004) ISBN 2-919894-99-4.
1. ng gi. m bo rng bn bit
trc lch lm vic ca
mnh.
C th tnh thi gian vo
my chm cng trc khi
thay .
ng gi.
n trc gi lm vic 15
pht c thi gian thay
trc ca lm vic.
c th bt u cng
vic ng gi theo lch
lm vic ca mnh.
Quy trnh 'Tnh gi
vo ca' ca khch
sn.
Tun theo cc quy
trnh ca khch sn.
Tham kho Chng 1
Gio trnh Nghip v
1
Lu tr nm vng
ton b phn kin
thc.
NI DUNG M T Tiu chun L do Kin thc
Cng vic s 1: Chun b lm vic
Phn vic s 1.1: Chun b nhn ca lm vic (Kin thc)
2. Thay ng
phc trc khi
bt u ca lm
vic.
Thay ng phc trong
phng thay qun o c
kha c ch nh hoc
khu vc dnh ring cho
nhn vin nam hoc n.
Treo qun o thng phc
trong t ring hoc khu vc
c ch nh.
cc vt c nhn
trong t ring.
Tt in thoi di ng v
trong t ring.
Tun theo tiu chun
ca khch sn.
ng phc ph hp v
c thit k c bit
thc hin cng vic.
Khng gi in thoi c
nhn khi ang lm vic.
Hiu bit v nhng
quy nh ca khch
sn v ng phc ca
bn.
3. Trong trng
hp au m
hoc khn
cp.
Gi ngay ng nghip hoc
ngi gim st ca bn
hoc bo vn phng v tnh
trng ca bn.
Gi t nht 1 ting trc khi
ca lm vic bt u.
Tt nht l gi trc 24
ting trc khi ca lm vic
bt u.
tm ngi lm thay
cho bn v sp xp li
lch lm vic kp thi
gian, khng nh hng
n cc dch v cho
khch.
Hiu bit v cc quy
trnh ca khch sn
lin quan n Chng
nhn y t v tun theo
cc quy nh.
13 Tiu chun k nng nghip v bung
1. ng phc
cho nam gii.
Qun u, o, lt sch,
giy va chn c tt.
ng phc cn phi:
Sch, l phng, tin nghi.
Giy phi sch v nh xi
bng.
Lun eo bin tn trong ca
lm vic.
Lun mc ng phc trong ca
lm vic.
Bn l i din cho hnh
nh ca khch sn.
ng phc thun tin
thc hin cng vic.
Khch d nhn bit.
vi khch Bn tip xc
hng ngy.
Cc quy trnh v ng
phc m bo ng
phc sch.
Tun th theo cc quy
trnh ca khch sn.
Tham kho Chng 2,
Gio trnh Nghip v
Lu tr.
2. ng phc
cho n gii.
Vy hoc qun u v o.
lt sch.
i giy va chn c tt.
ng phc cn phi:
Sch, l phng, tin nghi
Giy phi sch v nh xi
bng.
Lun eo bin tn trong ca
lm vic.
Lun mc ng phc trong ca
lm vic.
Bn l i din cho hnh
nh ca khch sn.
ng phc thun tin
thc hin cng vic.
ca vi khun t b mt
hoc khu vc ny sang
khu vckhc.
Cht bn l ngun thc
n cho vi khun, c bit
o
l nhit 37 c.
Vi khun cng cn mi
trng m sinh sn.
Hiu bit v cc loi
cht ty ra khc
nhau, cch pha trn
v s dng chng.
Tham kho Chng 3
Gio trnh Nghip v
Lu tr.
3. Thit b. Dng khn t hoc khn
m lau chi thit b sau
khi s dng.
Dng bn chi sch.
Sau khi lm v sinh, lun
lau kh thit b bng khn
sch.
B mt phi sch s,
khng c bi bn, cht
bn nhn thy c.
Ngn nga vi khun
sinh si trong qu trnh
bo qun.
Mang li hnh nh tt i
vi khch.
Cch tho d v lp
t thit b.
Ni dung M t Tiu chun L do Kin thc
16 Tiu chun k nng nghip v bung
5. Cc nguyn
tc dn v
sinh.
Dn v sinh l lm sch bi,
cht bn, vt bn, mng
nhn v du m, khng c
mi kh chu.
Dn v sinh lm tng
v p bn ngoi v v l
do v sinh.
Ra. Dng nc v/hoc vi
nc.
Ra trong dng nc sch.
Ra nhng ni c ng
thot nc.
Di cht bn i.
Ch xt. Dng khn mm. Khn phi sch v m. Lm sch b mt.
Lau chi. Dng cy lau nh lau theo
hnh s 8 lm sch sn
nh.
Cy lau nh sch.
Khng bao gi vy khn
lau.
S dng cc cy lau nh
khc nhau cho cc khu vc
khc nhau.
Lm sch hoc lau kh
sn nh.
Qut. Dng chi hoc bn chi
mm lau sn nh c b
mt cng (, gch lt, g)
hoc cc b mt khng th
lau chi c.
Dng cy lau bi.
Chi/bn chi mm phi
sch v kh trc khi dng.
Khi s dng trong khu vc
rng, phi sch v kh.
Thng thng sn nh
thng c qut trc,
sau lau loi b bi
v cht bn.
Cha bi v cht bn.
4. Loi b rc
thi.
Rc thi phi c b vo
trong ti hoc thng nha.
B vo thng thch hp v
y cht ming ti hoc
thng nha.
Rc thi phi c loi b
ngay theo cch thch hp.
Rc t phi c b i
ngay khi gom c.
S dng gng tay nu cn
thit.
Ngn nga mi hi v
ly nhim vi khun.
Hiu bit v cc quy
nh v quy trnh ca
khch sn v rc thi,
c bit lin quan
n vn v mi
trng.
17 Tiu chun k nng nghip v bung
NI DUNG M T Tiu chun L do Kin thc
Ht bi. Dng thit b in ht cc
cht bn t thm, g kh
v sn lt gch, g.
Ti ng bi phi c
ht bi v sn sng s
dng.
Tun theo hng dn thch
hp v cch s dng v
lm sch ti cha bi.
L cch hu hiu v
nhanh chng lm sch
bi trn thm, g v
sn lt.
Cc ha cht
ty ra: Nc.
ng trong x.
Thm ha cht ty ra vo
lm sch hiu qu hn.
Nc sch nng hoc lnh
thm ha cht ty ra vo.
lm sch cc b mt
c th lm t c.
Cht kh
trng.
Pha ln vi nc, c
dng vi mc ch kh
trng lm sch. /
S dng ng loi v pha
ng t l vi nc.
Cc cht kh trng cn
c thi gian hot
ng v tiu dit vi
khun.
nh bng. Dng khn v cht lm
bng lau b mt.
Khn phi sch v kh.
B mt phi sng, khng
c vt.
Lm sch v lm bng
g.
Lau bi.
Dng khn mm lau,
phi bi i vi cc b mt
mm hoc t la.
Khn lau phi kh, mm v
sch. Gi sch khn sau
khi dng (gi bn ngoi -
khng phi trong khu vc
dn v sinh).
c dng cho cc b
mt khng c lau t
vi cht ty ra nh
chp n, gh, v v
18 Tiu chun k nng nghip v bung
NI DUNG M T Tiu chun L do Kin thc
Bung trng = V
Bung trng sch = VC
Bung trng bn = VD
1. Cc t vit tt
v tnh trng
bung
Thng bo cho nhn vin
bit v tnh trng hin thi
ca cc bung khch.
Phi c s dng ti tt c
cc phng ban v lit k r
rng.
Cc thut ng vit tt gia
b phn L tn v b phn
Bung phi ging nhau.
m bo rng cc nhn
vin ca b phn L tn
v Bung hiu r v
dng cc thut ng vit
tt ging nhau.
Ting Anh c bn.
Tham kho Ph lc 1
Gii thch thut ng
Gio trnh Nghip v
Lu tr.
Cng vic s 1: Chun b lm vic
Phn vic s 1.4: Cc thut ng v tnh trng bung (Kin thc)
Tnh trng
bung:
2. C khch
hoc khch
thm
Bung c khch trong 1
m tip theo.
Cc t vit tt:
qu hn ng k = SO
C khch = O hoc OC
Theo quy nh ca
khch sn.
3. Tr bung. Khch s tr bung trong
ngy.
5. Bung hng. Bung khng cho thu
c.
C th do bo dng,
sa cha hoc lm sch
c bit.
4. Bung trng. Hin ti bung khng c
khch (c th sch hoc
bn).
Tr bung = CO
Bung hng = OOO
6. Bung khng
dng c.
Bung khng c cho thu
trong mt thi gian nht
nh (v hng hc nh)
Bung khng dng c =
OOS
Theo quy nh ca
khch sn.
7. S dng ni
b.
Bung do nhn vin khch
sn s dng.
S dng ni b = HU
Ni dung M t Tiu chun L do Kin thc
19 Tiu chun k nng nghip v bung
NI DUNG M T Tiu chun L do Kin thc
9. Khch sp
n.
Chun b bung trng cho
khch lm th tc nhn
bung.
Khch d kin n = AE
VIP = c ngi khch rt
quan trng ang lu tr ti
bung .
Cc t vit tt khc:
10. Cc yu cu
b sung.
Cc hng dn v dn v
sinh khng thng xuyn
hoc c bit ch n
bung khch VIP.
Cc t vit tt khc: Ging ph = EB
Ging bnh xe = RO
Ni tr em = BC
Ngi b sung = EP
Khch khuyt tt = PCG
Khch trong ngy = DU
Khng lm phin khch
= DND
Bung kha kp = DL
Cn c s quan tm
nhiu hn m bo
rng bung khch thc
s hon ho.
11. Nhng sai
lch trong
bo co
tnh trng
bung.
Khi hai tnh trng bung
khng ph hp nhau, v d:
Bung trng v c khch
Bung khch tr v c
khch.
Bung trng sch v bung
trng bn.
Khng ng m v bung
trng.
Bung c khch v bung
trng.
Tnh trng bung phi ph
hp nhau cui ca.
Bo co nhng sai lch
cho vn phng b phn
Bung.
S sai lch gia bung
trng v bung c khch
l vic nghim trng cn
phi bo co ngay. Nu
bung qu hn ng
k v bung trng khch
th c th khch b i
(khch ri khch sn m
khng thanh ton ha
n).
8. Khng ng
m/
Khch ng
ngoi.
Bung c khch nhng
khch khng ng trong
bung vo m hm trc .
Khng ng m = SLO
20 Tiu chun k nng nghip v bung
1. Nhn bng
phn b
bung cho
khu vc ca
bn.
Ti vn phng b phn
Bung trc khi i v khu
lm vic ca mnh.
c v hiu r cc thng tin
v hng dn trong ngy.
(Bung VIP, ging ph, tr
bung mun, cng vic dn
v sinh khng thng
xuyn).
m bo rng bng tnh
trng bung c in
bng tay hoc c in bng
my tnh.
Kim tra ngy, tn, tng
hoc khu vc, s lng
bung.
m bo rng bn c
bng tnh trng bung
ng. y l danh mc
vic lm ca bn.
bit rng bung no
trong khu vc ca bn
phi c kim tra v
dn v sinh trc.
Bit r nhng t vit
tt ca khch sn v
h thng my tnh.
Cng vic s 1: Chun b lm vic
Phn vic s 1.5: Cch s dng bo co tnh trng bung
2. Kim tra v
dn v sinh
cc bung
trng trc.
G ca trc, m ca v
bc vo bung.
m bo rng bn kim
tra k tnh trng bung
(bung trng sch hay
bung trng bn).
Kim tra v dn cc bung
trng trc (nu thch hp)
trong danh mc cng vic
ca bn.
Nhng s khc bit phi
c bo co ngay n
ngi gim st.
Khng lm phin bung
c khch qu sm.
Bung trng sch phi
c sn sng cho
khch n sm.
Bo co tnh trng
bung (theo quy
nh ca khch sn).
Thut ng tnh trng
bung.
Kim tra v
dn v sinh
cc bung
khch mi tr.
Tun theo cc quy trnh ca
khch sn
Kim tra v
dn v sinh
cc bung
ang c
khch.
Xem trn.
Kim tra k tnh trng
bung.
Khng dn bung nu
khch vn ang trong
hoc khi khch yu cu
khng dn bung.
Tun theo bin bo Xin
ng lm phin.
Can thip vo s ring
t ca khch.
V s an ton ca bn v
trnh s phn nn ca
khch.
bung c sn
sng cho khch n
sm.
Bc Cch lm Tiu chun L do Kin thc
21 Tiu chun k nng nghip v bung
3. Bo co nhng
sai lch v tnh
trng bung.
Khi kim tra bung, c hai
ln kim tra:
Mt ln kim tra thc t vo
bui sng sau khi dn
bung xong.
Th hai, so snh vic kim
tra thc t vi bng tnh
trng bung.
in vo bng tnh trng
bung bng bt ch.
So snh tnh trng bung
khi kim tra thc t vi
bo co tnh trng bung.
Mi s sai lch phi c
bo co ngay n ngi
/ gim st vn phng b
phn Bung.
V d, trong danh sch l
bung qu hn ng k,
nhng khi kim tra bui
sng li l bung trng
khch.
iu tra v c hnh
ng thch hp i vi
khch b i hoc trnh
nhm ln vi khch
chuyn bung.
Bit v tun th cc
t hut ng t rong
khch sn.
Cc thut ng tnh
Trng bung.
4. in vo bn
bo co tnh
trng bung.
in vo tnh trng bung
hin ti theo ng ct (kim
tra thc t bui sng v
kim tra ln th hai sau khi
dn bung).
S khc bit v gi c
gia bung mt hoc hai
khch l khng nhiu.
3. vi hng
ngy gm c:
Ga tri ging:
Ging ln (280 - 280 cm);
Ging i (240 - 280 cm);
Ging n (100 - 220cm);
V chn phi va vi kch
c chn;
V gi (50 x 70 cm).
Phi lun sch, khng vt
bn, vt nh, tut ch hoc
c l thng trn ga tri
ging.
Xe y l mt chic thng
c gn bnh xe, dng
cha vi, cc thit b dn
v sinh, cc dng trong
bung, dng cho khch
v cc vt dng khc.
Phi trong tnh trng tt.
Sch, c sn v kn pha
sau.
C 2 gi v nc phng.
Khng xp qu nng ln xe
y.
Lm cng vic dn
bung d dng hn.
Tham kho Chng 3
Gio trnh Nghip v
Lu tr.
Cng vic s 2: Sp xp xe y
Phn vic s 2.7: Hiu bit v cc thit b (Kin thc)
Gi ng ha
cht v dng
c v sinh.
(Caddy)
L mt gi nha cng c
chia thnh nhiu ngn
ng cc ha cht ty ra,
dng trong bung v vt
dng cho khch mang
n bung khch.
Phi trong tnh trng tt,
sch v kh. Khng xp
qu nng vo gi.
mang theo mnh ho
cht v dng c v sinh
mt cch thun tin hn.
2. My ht bi.
Chi
My ht bi l my lm
sch/ ht bi sn, thm
hoc cc b mt.
Ti ng bi trong my lu
li bi v bn.
Dng qut hay c sn g
hoc sn gch.
V sinh ban cng hoc sn
.
Phi sch v trong tnh
trng hot ng tt v an
ton.
Phi c cc ph kin, kim
tra dy in cho an ton.
Bo co cc hng hc v
k thut.
Kim tra ti cha bi trc
khi dng.
ti bi i khi y.
Phi sch, kh, si chi
thng v khng gy.
Thay chi nu si chi b
mn, gy hoc tha.
V s an ton cho bn v
lm sch thm nhanh
hn.
Ti cha bi b y gy
ra hng hc v khng
lm sch c thm.
Ni dung M t Tiu chun L do Kin thc
51 Tiu chun k nng nghip v bung
52 Tiu chun k nng Nghip v bung
Cy lau sn Cy lau sn c tay cm di
v cc si dy vi, dng
lau hoc lm sch sn gch
v g.
Lun dng km theo ci x
vt, trnh qu t.
Cy lau sn phi sch v
si vi khng mng qu
hoc tha qu.
Cy lau sn cn c git
sch v lm kh hng ngy
sau khi s dng.
Cy lau sn s b nng
do lng nc ng li
qu nhiu v li vt
nc trn sn nu
khng c vt kh.
V l do v sinh.
3. Khn lau sn. Dng vi khn m chuyn
dng v i khi cng vi
cht ty ra hoc du c
bit lm sch sn lt
gch hoc sn g.
C hai chc nng: lm sch
bi bn v lm sch b mt
bng cht ty ra.
Khn phi c mu v phi
c thay i / git sch
hng ngy.
Khn phi sch v c mi
d chu.
Cc khn c mu khc
nhau lau tng loi sn
(nh mu xanh lau sn
nh tm). Khng c
dng mt khn cho tt c
cc b mt.
V l do v sinh.
4. Xe y cha
vi bn.
Xe y c bnh xe v ca
pha trn dng ng
vi bn.
Cc khch sn c th dng
ti cha vi bn treo bn
cnh xe y.
Hng ngy vi bn ra
khi xe y hoc ti.
Khng ln vi bn v
vi sch.
Khng vi sch trn
nn nh.
Gi cho vi kh (nu c
th).
Xe y hoc ti cha phi
trong tnh trng tt (khng
c l thng), sch c trong
ln ngoi.
Gi ring vi sch v
vi vn, bn.
V l do v sinh.
thun tin cho bn
khi lm vic
NI DUNG M T Tiu chun L do Kin thc
1. Nhn cc
cng c ty
ra.
Nhn cc cng c ty ra:
- My ht bi cng ng
ht, ti.
- Khn hoc cy lau sn
v x.
- Chi qut ban cng
hoc sn thng bn
ngoi.
- Ti nha ng rc
vn.
Tt c cng c phi sch,
khng b bn, kh v sn
sng s dng.
S lng phi cho ca
lm vic ca bn.
Xp ngn np, gn gng v
d ly trn xe y.
V l do v sinh.
Trnh mt thi gian i li
n vn phng hoc
nh kho b sung vo
xe y.
Cc nguyn tc v v
sinh.
Tham kho Chng 3
Gio trnh Nghip v
Lu tr.
Cng vic s 2: Sp xp xe y
Phn vic s 2.8: Nhn cc cng c v ho cht ty ra
2. Xp cc
vt vo gi
ng ha cht
v dng c v
sinh.
Cc vt di y phi
c xp vo gi:
- Chi c bn cu.
- Khn lau bn cu.
- Khn kh v khn lau bi.
- Khn v ha cht lau kn.
- Khn sch v ming xp.
- Mt i gng tay cao su.
- Bnh xt v cht ty ra.
Gi phi sch v c cc
ngn ring, tay xch.
Cc chai l phi c ng
kn.
Khn v chi bn cu
khng c chung vi
khn khc.
Khng xp vo gi qu
nng.
Gi dng ng cc
cng c v sinh nh.
Khng pha ln cc ha
cht ty ra.
Ch dng cc ha cht mi
pha (chun b s dng
trong ngy).
Cc chai l phi c dn
nhn v c mu sc ng.
Bo v da v tay bn
khi b bng. Dng
lm sch v v trng b
mt.
Ch dng nc s khng
lm sch b mt t tiu
chun v sinh.
Cng vic s 2: Sp xp xe y
Phn vic s 2.9: Hiu bit v cc loi ho cht ty ra (Kin thc)
Tham kho Chng 3
Gio trnh Nghip v
Lu tr.
2. Bung khch
sn.
Lau m: dng cht ty ra
a nng v khn lau.
G: dng du hoc xi bng
cng khn lau lm sch
b mt.
Bnh xt thm: dng lm
thm cn phng.
Bnh xt thm thm.
Bnh xt ca s hoc ca
knh dng lm sch cc
b mt knh, xt vo ri lau
sch bng khn.
Dng khn sch v khng
dng clo.
Dng khn sch v va
lng cht ty ra / xi c
b mt sng bng.
Xt vo khng kh sau khi
dn xong.
Xt xung thm v ht. Lm
sch thm.
Khng li du vt.
Khng c vt.
Ngn nga vt do kh
clo.
Nhiu cht ty ra qu
s li du vt.
c bit khi phng c
mi khi, nm mc.
thm c mi thm d
chu.
Ni dung M t Tiu chun L do Kin thc
55 Tiu chun k nng nghip v bung
56 Tiu chun k nng Nghip v bung
3. Ban cng v
ngoi tri.
Lau m cho cc c
ngoi ban cng.
Qut sch sn ban cng v
ra bng nc v cht ty
ra a nng.
Lau kh.
Khn lau sch v cht ty
ra a nng.
Chi v cy lau sch.
m bo rng bn lau
cng kh cng tt.
Khng dng cht ty c
du m lm sch ban
cng.
V l do v sinh.
Sn trn rt nguy him.
4. Phng tm. Cn s quan tm c bit v
l do v sinh.
Lun dng hn hp kh
trng dit vi khun trong
nh tm.
S dng ng liu lng
pha ch.
Cc ha cht dit trng
c dng trong cc trng
hp c bit: hoc sau khi
lm sch hoc ngn
nga ly nhim vi khun.
V l do v sinh v ngn
nga s lan nhim vi
khun.
C ra bn
ra mt v
xung quanh.
Bng ha cht kh trng v
nc xt knh lm sch
gng v c.
Cht kh trng nn c
pha ln vi nc m v
lun dng bn chi v
ming bt c rp va
phi.
c kt qu ti u khi
s dng ha cht kh
trng.
Bn tm/vi
sen v xung
quanh
Cht kh trng.
Cht n mn nh c th
c dng loi b vt
bn, x phng v du m
kh sch.
Khng dng clo hoc cht
ty trng trong phng tm.
Khng c tc v vt bn.
Theo quy nh ca
khch sn.
NI DUNG M T Tiu chun L do Kin thc
Bn cu Dng nc ra bn cu
c bit ra bn trong
bn cu.
C ra bn ngoi bng
cht kh trng.
Phi sch mi vt bn v
c kh trng.
Ch s dng bn chi v
khn lau chuyn dng cho
bn cu, khng dng cho
cc khu vc khc trong
phng tm.
Sn nh Cht ty ra kh trng pha
ln vi nc m.
Ra sn bng cy lau hoc
khn lau nh. Sau cng lau
kh.
Lun dng cy lau hoc
khn c bit. Khng dng
khn tm lau sn nh.
Sn c lau kh hon
ton.
L khu vc sau cng trong
phng tm cn dn.
Trnh cho sn trn trt.
NI DUNG M T Tiu chun L do Kin thc
57 Tiu chun k nng nghip v bung
CNG VIC 3. Phc v bung khch tr
Phn vic s 3.1:
Phn vic s 3.2:
Phn vic s 3.3:
Phn vic s 3.4:
Phn vic s 3.5:
Phn vic s 3.6:
Phn vic s 3.7:
Phn vic s 3.8:
Phn vic s 3.9:
Phn vic s 3.10:
Sau khi hc c k nng ny, bn c th dn bung khch lm th tc tr bung, p ng c cc tiu chun yu cu
bng cch s dng ng cc th t cng vic, th tc, thit b v cng c, b sung cc dng trong bung cho khch, v
tun th theo ng quy trnh kim tra v bo co.
Gii thiu:
Vo bung
Cc bc dn v sinh t 1 n 6
Cch tho ga ging: bc 7
Cch tri ga ging: bc 8
Cch gp vung gc ga ging: bc 9
Cch thay v gi: bc 10
Cch lm sch bi trong bung v cc b mt: bc 11
Cc bc dn v sinh thng xuyn t 12 n 17
Quy trnh b sung khi dn bung
Tit kim in v nc (Kin thc)
59 Tiu chun k nng nghip v bung
Vo bung
gt tn vo ti rc
M rm
Kim tra tht lc
v cn bo dng
Thu dn khay n
Kim tra cn bo dng
cng vic 3. phc v bung khch tr
1 2 3
4 5 6
Tiu chun k nng nghip v bung
Bo co tht lc
Cch tho ga ging
Cch tho ga ging
Kim tra tnh trng ca m
Cch tho ga ging
Tri ging bng vi sch
cng vic 3. phc v bung khch tr
7 8 9
10 11 12
Tiu chun k nng nghip v bung
Tri tm ph ging
Chnh mp
Kim tra ln cui
Nht on tha
Cch gp vung gc
ga ging
Nht phn vin
cng vic 3. phc v bung khch tr
13 14 15
16 17 18
Tiu chun k nng nghip v bung
Cch thay v gi
V gi phi va kht, phng
TM HAI GC RUT GI LI
Lau bi cc b mt v
ni tht
A RUT GI vo v gi
Lm sch t trn xung di,
t tri sang phi
cng vic 3. phc v bung khch tr
19 20
22 23 24
21 21
Tiu chun k nng nghip v bung
Lau bi khung tranh
lau pho chn tng
Lau bi bn trong t qun o
Lau bi tivi
Lau ca t
Lau bi trong ngn ko
cng vic 3. phc v bung khch tr
25 26 27
28 29 30
Tiu chun k nng nghip v bung
Lau bi gng v knh
Lm sch cc b mt
Lau bi chao n
Kim tra cung cp
cho khch
Lau bi in thoi
B sung b tr v c ph
cng vic 3. phc v bung khch tr
31 32 33
34 35 36
Tiu chun k nng nghip v bung
cng vic 3. phc v bung khch tr
Ht bi thm sn M bo mi th sch
v gn gng
Dng danh mc kim tra
kim tra trong bung
37 38 39
Tiu chun k nng nghip v bung
1. G ca bung
khch.
Trc khi g ca hy quan
st tm bin bo treo trn
tay nm ca.
Nu khng c bin bo
hoc c bin bo l Xin hy
dn bung bn c th thc
hin cng vic.
ng trc ca bung.
G ca v t thng bo hai
ln vi cu: Xin cho, ti l
nhn vin dn bung.
Khng c g ca hoc
m ca khi c bin bo
Xin ng lm phin
treo trn tay nm ca.
Kim tra tnh trng bung
trc khi g ca bng khp
t ngn tay.
Khng g qu mnh.
Khng c g bng cha
kha hay cc vt khc.
Mt t m bi n bo
thng c hai mt: xin
ng lm phin v Xin
hy dn bung.
Khng lm phin nhng
khch khc khi g ca
hoc thng bo.
C th lm hng ca.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Theo cc nguyn tc
an ton.
Ting Anh c bn
trong khch sn.
Tun th theo cc
quy trnh ca khch
sn.
Cng vic s 3: Dn bung khch tr
Phn vic s 3.1: Vo bung
2. Khi khch
khng tr li.
Ch i v lng nghe trc
ca, tai hng v pha ca.
Nu khng c ting tr li th
g ca ln na.
Nu c ting tr li th xin li
v ni bn s tr li sau.
Khng c m ca ngay
sau khi g ca.
i ting ng hoc cu
tr li ca khch (ti thiu
l 30 giy).
Thng bo li ln na Xin
li qu khch, ti s tr li
sau.
Ghi li trong bng tnh
trng bung cng thi gian
bn gi ca.
Cho khch c thi gian
tr li ting g ca ca
bn.
Khch c th vn ang
trn ging hoc trong
nh tm.
chc chn rng
khng c khch trong
bung.
Khng vo bung khi
khch vn ang trong
bung (v c th cha
mc qun o).
Tiu chun L do Kin thc
61 Tiu chun k nng nghip v bung
Bc Cch lm
3. M ca. Nu khng c ting tr li.
a cha kha (hoc th)
vo v m ca.
Nhn quanh ca cn thn.
ng li vo bung.
M rng ca hoc dng ci
chn ca.
m bo rng khng c
ting tr li.
M ca chm v cn thn.
Gi li: Phc v bung.
Nu khng c ting tr li
nhng khch vn ang
trong bung: ng li ra
vo bung, xin li khch v
gii thch rng bn s tr li
sau.
Chc chn rng khch
khng c trong bung.
Quan st nhng im
bt thng.
y l iu bt tin cho
khch.
Khng vo bung
dn khi khch ang
trong bung, tr khi c
ch dn c bit.
Tiu chun L do Kin thc
62 Tiu chun k nng nghip v bung
Bc Cch lm
1. t xe y v
cc thit b
lm v sinh.
t xe y pha trc ca
m.
a my ht bi hoc/v
cy lau sn v x/chi v
gi vo bung.
Mt trc ca xe y c
vi c quay vo trong
bung.
Khong cch ti thiu t
tng v ca l 25 cm.
Trn sn nh v gn t
tng hoc tng trong
bung.
Theo cc quy trnh ca
khch sn.
V l do an ninh v d
dng ly cc thit b,
vi v dng.
khong trng cho
khch i qua v bn
khng b vp ng v
vng thit b trong lc
lm vic.
Tham kho Chng
5 Gio trnh Nghip
v Lu tr.
Cc quy trnh v an
ninh.
Cng vic s 3: Dn bung khch tr
Phn vic s 3.2: Cc bc dn v sinh t 1 n 6
2. M cc rm v
ca s.
Ko dy rng rc ca rm
hoc cm mp rm ko st
vo tng mt cch nh
nhng.
M ca s ra v c nh
bng mc ca (nu c th
v thi tit cho php).
Khng ko qu mnh.
Chc chn rng tay bn
sch v kh.
Chnh li rm (v buc li
rm) cho rm c treo
thng v gn.
Kim tra rm xem c thiu
mc khng.
Nhiu khch sn mun
cho kh tri vo bung.
nh sng t nhin s tt
hn cho bn lm vic.
Mi n tha v khay
phi c a ngay n
khu phc v.
B hoa vo thng rc v
nc trong bnh vo khu
phc v.
Khng cc vt bn
ngoi bung hoc hnh
lang.
Ngn nga bc mi v
thi ra.
Ngn nga cn trng,
ng vt hoc sinh vt
gy hi.
Phng nga tai nn.
D thu hi cc vt nu
chng c khu
phc v.
Tun theo cc quy trnh
ca khch sn.
Cc quy trnh v v
sinh.
Kim sot sinh vt
gy hi.
Cc ng dy khng b
lng hoc treo khng ng
cch.
Trc khi tt, hy chc
chn rng thit b ang
hot ng tt.
bo co v cc vn
cn bo dng.
Tiu chun L do Kin thc
64 Tiu chun k nng nghip v bung
Bc Cch lm
6. Kim tra
tht lc v cc
cn bo
dng.
Nhn bn di ging, gm
gh v trong t, ngn ko
tm cc tht lc nh
qun o, giy t, giy dp,
ti hoc cc vt nh.
Gi tm thy trong ti ni
lng trong, c ghi r c.
Kim tra xem cc n cn
sng khng, xem xt ni
tht hng, cc vt c nh,
cc ca, kt st, cc bc
tranh, v.v..
Bo co cc c tht
lc v vic bo dng cn
thit cho b phn Bung
nu c.
Bn c th nghi ng gia
rc v tht lc c
tm thy.
Vit ln giy s bung,
ngy thng, tn ca bn v
m t v c tm thy.
Tun theo cc quy trnh
ca khch sn.
Bo co vt dng cn bo
dng ngay qua in thoi
hoc lin lc vi gim st
vin.
Vit mt ghi ch pha sau
s bung trn danh mc
tnh trng bung.
S dng ng mu bo
co bo dng.
Chc chn rng bn
khng b i bt k ti
sn c gi tr no ca
khch.
D tm li cc vt b
mt.
Vic bo dng cn
c thc hin trc khi
c khch mi nhn
bung.
Gim st vin s quyt
nh xem vic bo
dng c cn thc hin
gp khng.
Quy trnh v ti sn
tht lc v tm thy.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Quy trnh bo co bo
dng.
5. t gt tn v
thu nht rc.
gt tn vo ti rc (mang
theo cng bn vo bung).
Bt u t pha sau ca v
i mt vng, m ngn ko
v t nht rc.
thng rc vo ti rc
treo trn xe y.
Chc chn rng khng c
u mu thuc l ang
chy. Khng cm gt tn i
li vng quanh.
Khi thu nht rc, kim tra
k xem c vt dng hoc
c gi tr no b tht lc
khng.
Ngn nga la chy v
tn tro bay ra.
Tun theo tiu chun v
cc quy trnh ca khch
sn.
Cc qui trnh v ha
hon v hng dn
phng t rnh ha
hon.
Bit r quy trnh
c tht lc v tm
thy.
Tiu chun L do Kin thc
65 Tiu chun k nng nghip v bung
Bc Cch lm
1. Ko ging
ra.
ng pha cui ging.
Chng gi xung, nhc
ging ln mt cht bng c
hai tay v ko nh v pha
mnh.
Ch ko ra cch u
ging 50cm.
Ko bng c hai tay.
n ngn chn.
Cn thn lng ca bn.
D dng i li xung
quanh ging. Tit kim
thi gian.
cho lng bn khi b
au.
Cn lu n sc kho
v an ton ca bn.
Cch nng v ko
vt nng.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cng vic s 3: Dn bung khch tr
Phn vic s 3.3: Cch tho ga ging: bc 7
2. Ly ra, gi,
kim tra v
t ga ging.
Nm chc v nhc ga ln
bng hai tay v gi.
Kim tra vt bn, rch hoc
thng trn ga.
ring v mang n b
phn Git l.
t ga ging va ly ra
gh gn ging.
Nu c vt ca khch/
qun o ri ra th nht
chng ln ct gn li.
Vic nh du l rt quan
trng ch r cho b phn
Git l.
Khng t ga ging trn
sn hoc chm xung
sn nh.
Tay phi kh v sch khi
cm ga ging.
Mi tm ga ging phi
c ly ra khi ging
ring r.
Tun theo quy trnh ti
sn tht lc v tm thy.
D dng hn cho b
phn Git l nhn bit
ch hng v khng b
st.
Trnh lm bn ga.
Khng gy ra vt bn.
Khi ly cc vi cn li
trn ging, phi tun theo
bc sau:
t gi ln trn ga tri
ging.
3. Ly cc vi
cn li trn
ging.
Tiu chun L do Kin thc
66 Tiu chun k nng nghip v bung
Bc Cch lm
V gi, chn hoc chn
lng, ga trn v ga di;
Lm theo quy trnh nh
bc 2 i vi chn, ga trn
v ga di.
Thu nht vi v khn
bn, tm chi chn ri
b vo ti ng vi
bn treo bn xe y.
Khng bao gi gi hoc
vi xung sn nh.
vi bn khng c
ba bi.
ring vi kh v t.
4. m v lt
m.
Thay b tm lt m nu
thy bn, rch hoc thng.
p dng quy trnh tng t
nh bc 2 thay tm lt
m.
Kim tra tnh trng ca m.
Tm lt m phi sch v
khng c vt bn.
Nu c bn: Thay theo
bc 3.
m phi khng c bn,
du vt bn.
Theo quy trnh ca khch
sn.
Thng bo cho b phn
Bung nu m c vt
bn.
Lt li mt m nu vt
bn c v khng th
lm sch hon ton c.
V l do v sinh.
Tm lt m v m
phi lun sch s.
m phi c thay i
nu bn v lt mt m
thng xuyn cho mi
v p.
Xem phn quy trnh dn
v sinh b sung.
Cc quy trnh v
sinh.
Lt mt m 3 thng
1 ln.
5. Kim tra gm
ging.
Kim tra di gm ging
tm rc hoc qun o,
c ca khch.
B rc thi i.
Thu nht cc vt ca
khch, vo c tht
Gm ging phi sch,
khng c rc, bn.
Hnh nh xu cho khch
sn nu khch mi n
tm thy c ca
khch trc .
vi xung sn nh
l khng v sinh.
V l do v sinh.
Tiu chun L do Kin thc
67 Tiu chun k nng nghip v bung
lc.
Bc Cch lm
1. Chn vi. Chn:
- 1 tm lt m;
- 1 tm ga trn v 1 tm ga
di;
- 2 hoc 4 v gi;
- Chn sch;
- Ga ph sch;
t cc vi sch chn
t xe y ln gh gn
ging.
Chn vi ng kch
thc ging.
Cc vi phi khng
bn, c vt, sp rch hoc
thng.
Cm vi bng tay sch
v kh. Khng vi
sch xung sn nh.
va vi ging
(khng qu ngn hoc
qu di)
vi sch phi lun
sch v khng c
chm xung sn nh.
Hiu bit v cc loi
ging v vi.
Theo quy nh ca
khch sn.
Tham kho Chng
4 v 5, Gio trnh
Nghip v Lu tr.
Cng vic s 3: Dn bung khch tr
Phn vic s 3.4: Cch tri ga ging: bc 8
2. Chun b tri
ga ging.
Gh phi sch. Gi cho vi sch.
3. Tri ging
bng vi.
Ly tm lt m v/hoc
tm ga di.
Lun ng khu
xung di
Bn phi cm thy
ging sch, phng.
Tri tm lt
m sch.
M tm vi hoc tm lt,
ng khu xung di.
Vut phng np gp.
ng gia pha cui
ging.
vi phi sch.
m phi c bao ph
hon ton v khng b h.
Tri tm ga
di sch.
Gi v tri tm vi ln trn
m, vi phn u nhiu
hn, mt c ng khu
quay xung di.
Tm ga di: phi tha ra t
nht 50 cm pha u
ging gp vo di
m.
Phi c vi t trn
m bao ph m v
gp vo di m.
Tri tm ga
trn sch.
Gi v tri tm vi ln trn
m cho cn i.
Mt c ng khu quay ln
trn (tri vi ga di).
Phn ga ging r xung
hai bn (tri v phi) phi
cn i.
Tiu chun ca khch
sn.
Tiu chun L do Kin thc
68 Tiu chun k nng nghip v bung
Bc Cch lm
Tri chn ln
ging.
ng chnh gia pha cui
ging
Tri chn bao ph ton b
m.
Nu chn di v to hn ga
ging, ko chn xung
pha cui ging.
mt c ng may ca
chn quay ln trn.
Chn phi sch, c mi
thm v khng c vt bn,
dy ch v l thng.
Nhn thy chn r xung
u bn phi v bn tri
ging.
Chn khng c di hn
tm ga ging.
Chng phi di tng
ng vi u ging.
Khch s nhn thy mt
phi ca chn.
Ga ging s bao ph
mp chn khi c gp
li.
4. Gp ga v
chn.
To gc phong b pha
cui ging.
Xem phn cng vic: Cch
gp gc ging.
Bc sang mt bn ging,
tin dn v pha u ging.
Dng phng php gp
phong b i vi cc gc
ca ging.
Tm ga trn v ga di
phi cng vi chn.
Bit cch gp gc
ging.
Nhn p v chn c
gp cht.
Gp tm ga
trn cng vi
chn.
Nhc tm ga trn v chn
gp li cng nhau.
Gp khong 1/4 chn tnh t
u ging hoc theo quy
nh ca khch sn.
Cc ng may s quay
xung di.
Cch khong 15 cm tnh t
u ging.
t gi v lm dch
v chnh trang bung.
Gi cho tm ga ging
c gp cht trong
sut m.
Tham kho cc quy
nh / quy trnh ca
khch sn.
Tiu chun L do Kin thc
69 Tiu chun k nng nghip v bung
Bc Cch lm
Gp tm ga
di pha u
ging.
To gc phong b bn phi
v bn tri pha u ging.
i vng quanh ging.
Vut phng chn.
Tun theo cch gp gc
ging.
Ga ging v chn phi
c gp cht, khng b r
xung.
Khng b r xung m
v khng b l ra pha
di tm ph ging.
5. Lng gi vo
trong v gi
v u
ging.
Xem phn cng vic Cch
thay v gi.
t gi u ging, ni
m tm ga di l ra.
V gi phi sch, mn v
phng.
Phi t gi sao cho vin
ca gi hng vo pha
trong ca ging ( chnh
gia).
ng may hng ra pha
ngoi.
Gi c th chm ln phn
tm ga trn v chn gp
li.
Tun theo cc quy trnh ca
khch sn.
V l do v sinh.
Khch s nhn thy gi
trc tin khi h ly tm
ph ging ra.
Tiu chun L do Kin thc
70 Tiu chun k nng nghip v bung
Bc Cch lm
6. Tri tm ph
ging ln v
kim tra ln
cui.
Tri tm ph ging ln
ton b ging hoc tun
theo cc quy trnh ca
khch sn.
Mt s khch sn thc hin
bc 5 trc (tri tm ph
ging, gp li v sau
t gi ln pha u ging)
sau lm bc 4.
Ph tm ph ging ln gi
v gp mt t mp tm ph
ging xung bn di gi.
i xung quanh ging vut
phng chn.
Kim tra ln cui ton b
ging.
y ging vo v tr ban
u.
Tm ph ging phi sch
v phng. Khng c vt
bn hoc np gp.
Phi ngay ngn v ph ln
ton b ging v gn
gng (khng chm
xung sn).
Ga ging, chn v gi
khng c l ra m phi
c ph hon ton.
Ti a l 10 cm di gi.
Cm vi bng tay kh,
sch.
Nn nh:
Khi mi bc vo
bung, chic ging l
n tng ban u ca
khch.
lm dch v chnh
trang bung hoc ko
tm ph ging ra d
dng hn.
Tiu chun L do Kin thc
71 Tiu chun k nng nghip v bung
Bc Cch lm
1. Bt u mt
gc cui
ging, ko
li ging ra.
Ci xung gc ca ging.
Nhc tm ga v chn ang
b lng, bao ph gc ny (v
ti gc ny).
Nht tm ga dc theo chn
ging, dng lng bn tay
y nh nhng vo pha
di m.
Lun phi chng gi
xung, nht tm ga tht
cht.
y nh nhng nhng
chc.
Cn thn lm au ngn tay
khi nht tm ga ging.
Tay phi sch v kh.
Khng lm au lng
bn. Ngn nga au
lng.
An ton v sc kho.
Cch bo v lng khi
dn bung.
Xp ng cc ng
may ca cc tm ga
trn v di (tm ga
di mt phi ln
trn, tm ga trn mt
tri ln trn).
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cng vic s 3: Dn bung khch tr
Phn vic s 3.5: Cch gp vung gc ga ging: bc 9
2. Chnh mp. Ly on cui cng ca tm
ga (khong 30 cm) t gc
(cui ging) ko thng ra,
chnh li mp vin.
Ko mp vin ln khng
cn vt gp v tht cng.
Phi c phng phiu.
Mp phi chc bn
c th vut phng c
ging.
3. Nht on
tha.
Nht on tha ca ga
(hoc ga v chn) vo gc.
Ko vin mp ra v pha
mnh.
Ko vin mp xung qua
mp ging.
Chc chn rng tm ga
(hoc ga v chn) c
bc cht xung quanh tm
m.
Khng c vt gp.
4. Nht phn
vin.
Dng lng bn tay nht
phn vin mp vo.
Thy rng gc ging
phng v cht xung quanh
chic m.
Tiu chun L do Kin thc
72 Tiu chun k nng nghip v bung
Bc Cch lm
1. Chn v gi. Mi gi chun b mt v gi. V gi phi sch, khng c
vt m, rch, t si v l
thng.
Tay bn phi sch v kh.
V gi phi ng vi kch
thc rut gi.
Hnh nh ca khch sn
V l do v sinh.
Khch nm p mt
xung gi.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cng vic s 3: Dn bung khch tr
Phn vic s 3.6: Cch thay v gi: bc 10
2. Ly rut gi ra
khi v gi
dng.
Gi gi bng mt tay ti
ca v gi.
Cm vo mp v gi
(ngc vi tay kia)
Dng hai tay ko ra.
t v gi bn trn gh
thu dn sau.
Kim tra tnh trng ca gi. Gi phi sch, khng c
vt bn v khng c mi.
Nu mt gi bn th phi
thay ci khc.
V l do v sinh.
Tiu chun L do Kin thc
73 Tiu chun k nng nghip v bung
Bc Cch lm
4. Kt thc. Gp hai mp tha ca v
gi vo trong gi, theo cch
ny gi s va kht hn gia
rut gi v v gi.
Kim tra s gn gng ca
gi.
t gi ln ging hoc
gh.
V gi phi va kht,
phng, khng nhn v
xung quanh gn gng.
Gi phi nhn mm nh
t.
Khng c gi sch
ln b mt bn hoc vi
Nhn thy gi mm mi
v m trn ging.
Tin nghi hn cho
khch.
3. t rut gi
vo v gi
sch.
Gi gi v v gi sch.
t v gi ln ging.
Tm hai gc rut gi li
(pha cnh nh nht ca
gi).
Tay kia cm v gi, m
ming v gi, a hai u
va tm vo cui v gi cho
n khi chm ti y v gi.
Chnh li rut gi bn trong.
C gng chm vo gi v
v gi cng t cng tt.
Khng c np gp.
Khng c gi gi bn
di cm hay cc b phn
khc ca c th khi a
rut gi vo trong v.
Tun theo cc quy trnh
ca khch sn nu c 1
n 2 gi cho mt ging.
Thy rng cc gc ca rut
gi pha trong c chnh
kht v phng vi v gi.
V l do v sinh.
Bn c th lm cho v
gi b bn hoc nhim
khun.
Tiu chun L do Kin thc
74 Tiu chun k nng nghip v bung
Bc Cch lm
Dng khn lau bi.
Bt u t sau cnh ca
trc, lm vic mt cch c
h thng xung quanh
bung, tng bc tng mt,
t trn xung di, t tri
sang phi, t phi sang tri
v t trong ra ngoi. Lau
cnh ca, tay nm ca, t
gia bung, t lnh nh, gi
hnh l, kt an ton,bn
u ging, n, bn, tivi,
ngn ko, bn trn v mt
tm u ging, in thoi
v khung ca s.
Bt u lau theo phng
thng ng (ln v xung)
hoc theo phng nm
ngang (tri sang phi).
1. La chn vt
dng lm v
sinh cho cc
b mt khc
nhau.
Khn lau v cht ty ra
Cc b mt nh:
Cc b mt gng knh, cc
b mt g v u ging;
Tivi v rai, n, cc b
mt thp khng g, nha,
ni tht;
(Xem cc nguyn tc dn
v sinh).
Khn lau v bn chi phi
sch, khng bn hoc c
du m. Ty thuc vo b
mt m khn c th kh
hoc m. Khng c
dng khn qu t.
Cc b mt sng phi
khng c cc du vt tay.
Tun theo cc quy nh
ca khch sn.
chc chn rng bn
dng ng ha cht
ty ra v quy trnh.
Trnh cho cc vt bn
dnh trn b mt.
Gi cho b mt trong
tnh trng tt.
Cc nguyn tc dn
v sinh.
Tham kho Chng
3 v 5, Gio trnh
Nghip v Lu tr v
Phn vic s 1.3 ca
quyn ny.
Cng vic s 3: Dn bung khch tr
Phn vic s 3.7: Cch lm sch bi trong bung v cc b mt: bc 11
2. Lm sch bi
trong bung,
cc b mt,
ni tht.
Nu dng bnh xt: khng
xt thng vo b mt
c m phi xt vo khn.
Lm sch ton b cc b
mt, k c cc gc v cc
chn bn gh.
Kim tra bn di b mt.
i vi cc b mt rng,
hy lm sch tng phn
mt.
Thay khn khc nu qu
t hoc bn.
Lun lau bi sau khi tri
xong ging.
Kim tra tng xem c bn
khng.
chc chn rng bn
khng qun lm sch
bi cc vt v ni tht
trong bung.
Tit kim thi gian khi
lm t bn ny sang bn
kia.
Tiu chun L do Kin thc
75 Tiu chun k nng nghip v bung
Bc Cch lm
3. Lau knh,
gng, iu
khin nhit
, my iu
ha v cng
tc n nu
cn thit.
Dng nc lau knh vi khn
m v khn kh loi b
cc vt ngn tay v vt bn.
Xem bc 2 bit cch lau
dc hoc lau ngang.
Lau ton b b mt. B
mt phi sng, khng c
bi, du vt, m, du m
v vt tay.
Khng thi bng hi th
ca bn.
Kim tra b mt xem c vt
v hoc rn nt khng.
Kim tra b mt v
sch.
y chng tr li v tr ban
u.
Tit kim nng lng.
Lm cho cn bung tin
nghi hn cho khch mi
n.
V l do v sinh.
n tng u tin ca
khch l sng v sch.
Cc quy trnh v tit
kim nng lng.
4. Kim tra cc
thit b in.
Kim tra tivi, i, u Video,
ng h bo thc, u
DVD, bng iu khin xem
c hot ng tt.
Kim tra cc iu khin t
xa v pin ca chng.
Hot ng tt, tt m, ng
gi, nhit , cc knh
hnh nh hoc m nhc.
Tun theo cc quy trnh
ca khch sn.
Gip qung b cho
khch sn.
Knh thng tin hoc
m nhc, video hoc
cc knh tivi.
Tiu chun L do Kin thc
76 Tiu chun k nng nghip v bung
Bc Cch lm
1. Kim tra v b
sung cc
dng trong
bung khch.
Kim tra cc dng trong
t, ngn ko, bn, t cnh
ging v bn cnh in
thoi.
B sung nhng thiu,
bn hoc b .
Cc l: danh b, s
in thoi, vn phng
phm, hp giy n, gi v
danh mc git l, thc n,
bi n bo Khng l m
phin, s thot him,
danh mc ung trong t
lnh, v.v
Gt tn v cc.
Theo tiu chun ca khch
sn.
Cc cung cp phi
sch, y v sn dng.
Nu c biu tng ca
khch sn in trn vt,
sp xp biu tng hng
ra ngoi.
Cc phi c bc
trnh bi v du tay.
Danh mc phi y .
Cung cp thiu cc
dng trong phng gy
cm gic bt tin cho
khch.
Hiu bit v cc
cung cp t r ong
bung v tiu chun
ca khch sn.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cng vic s 3: Dn bung khch tr
Phn vic s 3.8: Cc bc dn v sinh thng xuyn t 12 n 17
2. Sp xp
ni tht v
c.
Sau khi lm sch, sp xp
li ni tht v c
khc:
Dng thng chao n;
ng may quay vo
trong tng;
Thay bng n khc nu
b hng;
Kim tra kt an ton (
m m).
Chnh ng h bo thc
cho chnh xc v thi gian.
Sp xp li ni tht theo
tiu chun ca khch sn.
Tun theo cc hng dn
ca khch sn.
ni tht v cc ca
khng c lm cn tr
vic i li trong bung.
Khng vng vi trn
sn nh.
Thng rc v n phi d
nhn thy v d tip cn.
Trnh hng hc tng
v ni tht.
Tiu chun L do Kin thc
77 Tiu chun k nng nghip v bung
n tng u tin rt
quan trng.
Trnh va phi v ng.
Bc Cch lm
3. Bt my ht
m hoc iu
ha khng
kh.
Tt hoc iu chnh nhit
, cc n, my iu ha
khng kh v my ht m.
Phi ch tt hoc
iu chnh.
Tun theo cc tiu chun
ca khch sn.
Tit kim nng lng. Cc quy trnh tit
kim nng lng.
4. Ht bi (hoc
lau) sn nh.
Bt my ht bi ln. Bt u
t pha cui bung tin dn
v pha ca.
Ht bi di gm ging,
gm bn, gm gh v gm
t.
Ht bi tt c cc gc v
khe trong bung.
Ht bi pha sau rm ca.
Tun theo quy trnh nh lau
sn.
Nu cn thit th qut sn
nh trc khi lau.
i vi sn lt gch men
hoc sn g: qut v lau
sn bng khn lau sn.
My ht bi phi rng,
sch v lm vic tt. Hy
kim tra ti cha bi.
Xem ton b bung
sch cha. Ht bi l bc
cui cng trc khi bn
kim tra ton b v thng
thc hin sau khi dn xong
phng tm.
Khng c mi l, khng c
vt bn.
ni tht t ng ch.
Rm ca v cc thit b
phi ng theo hng dn
ca khch sn.
Thm phi c t du bn
chn nht to c
n tng ban u tt cho
khch.
Tun theo tiu chun v
cc quy trnh ca khch
sn.
n tng u tin ca
np v gn gng.
Tiu chun L do Kin thc
78 Tiu chun k nng nghip v bung
Bc Cch lm
6. in vo bn
tnh trng
bung.
in vo bng tnh trng
bung l bung trng
c dn sch, ghi bng bt
ch v c ghi thi gian.
ng ca bung chc chn
v m bo bung kha.
Lun vit ra tnh trng
bung v ghi ch ca bn.
Kim tra xem ca
ng v kha cha.
Cch s dng bng
bo co tnh trng
bung.
5. Kim tra li
ton b
bung.
Dng danh mc kim tra
ca bn kim tra ln cui
cn bung. ng li i v
quan st thc t ton b
bung. Bt u t bc tng
bn tri v xem mt lt
chc chn rng mi th
c lm sch.
Khng c mi l, khng c
vt bn hay vt b qun
trong bung.
Mi c u ng v tr,
rm ca v cc thit b theo
hng dn ca khch sn.
Ln kim tra cui cng
ca bn cng l n
tng ban u ca
khch khi vo bung.
Nim t ho v cng
vic ca bn.
Tiu chun L do Kin thc
79 Tiu chun k nng nghip v bung
Bc Cch lm
1. Ging b
sung hoc ni
tr em.
Trc ht, tri ging/ni tr
em ra.
Kim tra cc c b
qun.
Dn ging hoc ni tr em
theo tiu chun ca khch
sn.
Chuyn ging ph hoc
ni tr em ra khi bung
khch tr.
Sau khi chnh trang cc
ging theo tiu chun
trong bung.
Trc khi lau bi v ht bi
trong bung.
Mang ging ph v ni
n khu phc v.
Khng c hnh
lang sau khi kt thc
lm bung .
Khi cn, ging ph hay
ni c dn v
sn sng dng c
ngay.
Khi c yu cu, c th
a ngay ging hoc
ni vo bung.
Trang tr tun theo
quy nh ca khch
sn.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cng vic s 3: Dn bung khch tr
Phn vic s 3.9: Quy trnh b sung khi dn bung
2. Quy trnh v t
ung.
Ly nhng chai l rng hoc
dng d dang v cc cc
bn ra.
B sung cc loi ung
cn thiu vo t, tun theo
cc tiu chun.
Kim tra t lnh xem cn
hot ng tt khng.
Ra cc v cc dng
trong t ung.
Dng danh mc kim tra
kim tra t ung.
in vo bo co v t
ung.
Chc chn rng t ung
sch c trong ln ngoi.
Xp ung vo t theo
quy nh ca khch sn.
Cc gm v thy tinh
phi sch s v kh.
Kim tra cc n xem
hn dng.
Kim tra ngn , thay
khay ng vi mi.
Mt s khch sn c
nhn vin ph trch t
ung ring tnh gi
v b sung ung vo
t.
Cc n khng c
qu hn s dng.
Tiu chun L do Kin thc
80 Tiu chun k nng nghip v bung
Bc Cch lm
3. Bo co cc
thit b cn
bo dng.
Kim tra cc thit b in,
n, iu chnh nhit ,
iu ha khng kh xem cn
hot ng tt khng.
Kim tra ca s v ca ra
ngoi ban cng.
in vo phiu yu cu bo
dng nu thy cn bo
dng.
Trng hp cn sa cha
ngay, hy gi ngay cho vn
phng b phn Bung.
Ghi ch vo bo co tnh
trng bung.
Nu c hng hc hoc mt
mt, hy bo co cho vn
phng b phn Bung sm
nht c th, nhng trc
12 gi tra.
Ghi li s bung, ngy, gi,
tn bn v m t hng hc.
Tit kim nng lng.
sa cha ngay trc
khi khch mi n nhn
bung hoc t bung
trong tnh trng khng
s dng c.
Trnh s phn nn ca
khch.
Cc quy trnh v tit
kim nng lng.
Theo quy nh ca
khch sn.
Tiu chun L do Kin thc
81 Tiu chun k nng nghip v bung
Bc Cch lm
4. X l tht
lc v tm
thy .
Nht cc vt khch
qun trong bung khch
tr v cho vo mt ti nha.
Dng ti trong sut.
Ti phi ln ng
vt.
xc nhn v kim tra
ti nhanh hn.
Khng nht thit phi
m ti ra kim tra.
Quy trnh x l
tht lc v tm thy
c hon thnh
theo quy nh ca
khch sn.
Ghi ngy, s bung, tn ca
bn v gi tm thy vt.
ng ti li.
Bo co ngay vi ngi
gim st/ vn phng b
phn Bung v c c
gi tr hoc tin c tm
Tin mt, trang sc, vt
c gi tr phi c bo co
ngay cho b phn L tn.
Khng cc ti sn b
mt ln vi rc.
C th khch cha lm
th tc tr bung ti
quy L tn.
Ct ti trn xe y hoc
mang n vn phng b
phn Bung.
Tun theo cc tiu
chun v quy trnh ca
khch sn.
5. B tr v
c ph.
Kim tra b xem c
v hot ng tt khng.
Thm tr, c ph, ng,
kem.
Ra s.
B bao gm: m un
nc, m pha tr, tch v
tha. Cc ny phi sch
v sn dng. B phi
dng cho 2 khch.
Mt s khch sn c b
tr v c ph tiu
chun trong bung.
Dch v b sung cho
khch.
Theo quy nh / tiu
chun ca khch
sn.
Tiu chun L do Kin thc
82 Tiu chun k nng nghip v bung
Bc Cch lm
1. Hy nhn thc
rng:
Tit kim nng lng v
nc l tit kim tin.
Khi dn bung, hy c thc
tit kim nc v nng
lng.
Gim lng ph nc ngt
v nng lng l ct
gim chi ph.
Tit kim nc v nng
lng c xem l bo
v mi trng.
Cng vic s 3: Dn bung khch tr
Phn vic s 3.10: Tit kim in v nc (Kin thc)
Khi dn bung,
hy suy ngh :
2. Tit kim
nng lng =
tit kim in =
tit kim tin
Cch tit kim in hoc s
dng in mc ti thiu
khi dn bung.
Lun tun theo cc hng
dn v th tc ca khch
sn.
ng ca s nu ang
chy iu ha khng kh;
ng rm ca;
Tt hoc mc nh
nht my iu ha, my
si;
Nu tivi c ch
ch, hy tt tivi khi bn
bc vo bung;
Tt qut v n;
Khng my ht bi
ch bt khi khng s
dng.
Gi cho khng kh m p
v/hoc mt m vo
bung, trnh nh nng.
S dng in mc ti
thiu.
Tit kim nng lng:
Ni dung M t Tiu chun L do Kin thc
83 Tiu chun k nng nghip v bung
3. Tit kim nc. Cch tit kim nc hoc s
dng mc ti thiu khi dn
bung.
Lun tun theo cc hng
dn v quy nh ca khch
sn.
Kha vi nc nng lnh;
Khng vi nc hoc
vi sen chy khi ang dn
bung;
Khi dn bn ra, bn tm
v gch lt, hy kha vi
nc sau khi di qua, c
ra sau di sch nhanh
(t trn xung di);
Bo co ngay nu c vi
nc, bn cu b r r
bo dng;
Khng x nc bn cu khi
khng cn thit (ch x mt
ln sau khi c ra);
Khng y c x nc,
ch cn mt na;
Khng lng ph nc khi c
ra.
Ni mt cch vn v,
nc chy cng nh
tin ang chy xung
cng.
Trn thc t, lng ph
nc l lng ph tin.
X nc sch i l lm
lng ph nc.
Bn c th dng nc
nhiu gp hai ln lng
nc cn dng dn
ra.
Tit kim nc:
NI DUNG M T Tiu chun L do Kin thc
84 Tiu chun k nng nghip v bung
Phn vic s 4.1:
Phn vic s 4.2:
Phn vic s 4.3:
Phn vic s 4.4:
Phn vic s 4.5:
Phn vic s 4.6:
CNG VIC 4. Dn phng tm
Bn phi dn c 1 phng tm theo cch v sinh, hiu qu v an ton, s dng chnh xc quy trnh, cc bc v cc thit b,
b sung dng trong phng tm theo tiu chun ca khch sn.
Gii thiu:
Cc bc dn v sinh phng tm t 1 n 10 (Kin thc)
V sinh bn ra tay, cc vt dng v khu vc xung quanh
V sinh bn tm/ bung tm ng v khu vc xung quanh
V sinh bn cu
B sung cc dng trong phng tm
Dn sn phng tm
85 Tiu chun k nng nghip v bung
cng vic 4. dn phng tm
Thu dn khn bn
Lm sch khu vc
xung quanh
V sinh bn ra tay v cc
vt dng khc (VD: cc...)
V sinh bn tm/ vi sen
v khu vc xung quanh
Lm sch nt rn chu
1 2 3
4 5 6
Lm v sinh bn ngoi
bn tm
Tiu chun k nng nghip v bung
cng vic 4. dn phng tm
v sinh bn cu
Lau bi cc b mt
V sinh bn trong bn cu
B sung cc dng
trong phng tm
Lau bi cc b mt
Dn sn phng tm
7 8 9
10 11 12
Tiu chun k nng nghip v bung
1. Tun theo quy
trnh di y
lau dn
phng tm.
Bc 1 - 10:
1. Mang gi ng cng
cc thit b v cht ty
ra vo phng tm.
y v chng loi v s
lng lau dn v b
sung mt phng tm.
gi bn cnh bn
ra.
Bn s khng qun
no hoc b qua cc b
mt khi tun theo cc
bc ny.
Quy trnh v sinh, an
ton.
Cc nguyn tc dn
v sinh.
Tham kho Chng
3 v 5, Gio trnh
Nghip v Lu tr
v Phn vic 1.3
ca quyn ny.
Cng vic s 4: Dn phng tm (ca bung khch tr)
Phn vic s 4.1: Cc bc dn v sinh phng tm t 1 n 10 (Kin thc)
Phng tm
c dn sau
khi dn
xong ging
v lau bi
trong phng,
nhng lun
trc khi ht
bi.
2. Ly i cc vi bn
trong phng tm.
B chng vo ti ng
vi bn trn xe y. Khng
c vi bn v/hoc
t trong phng tm khi lau
dn.
Khng dng vi cho
khch lau dn phng
tm. Dng cc khn lau c
mu sc ring cho tng vic
c th.
Hiu bit v cc ha
cht ty ra.
3. thng rc, thay cc
khch s dng trong
phng tm.
Kim tra cc c gi tr
ca khch b qun (nu
c).
Cn thn vi dao co ru v
kim.
An ton v an ninh, quy
trnh tht lc v tm
thy.
Ni dung M t Tiu chun L do Kin thc
87 Tiu chun k nng nghip v bung
NI DUNG M T Tiu chun L do Kin thc
7. C ra bn cu. Xem Phn vic 4.4.
10. Kim tra phng tm. Mi vt u khng cn
vt nc, vt bn.
Xem ln cui chc
chn rng phng tm
hon ho.
2. Mt s li
khuyn v
mo nh.
Dng gng tay cao su khi
lau dn phng tm.
Gng tay phi chu nc
v khng b thng.
Bo v da v tay bn.
8. B sung dng cho
khch.
Xem Phn vic 4.5 v 4.6
Theo quy nh ca khch
sn.
9. Lau sn nh. Theo cc tiu chun ca
khch sn.
Ch s dng cht kh trng
trong phng tm.
dit vi trng v vi khun.
4. Ra cc c trong
phng v phng tm.
Xem Phn vic 4.2.
V sinh s v thy
tinh trc.
V l do v sinh.
5. C ra bn ra mt v
xung quanh.
Khng c du vt, khng
c cn cht ty ra.
6. C ra bn tm, vi sen
v xung quanh.
Khng c du vt, cn x
phng hoc tc rng.
Trnh ly nhim vi
khun.
Xem Phn vic 4.3.
88 Tiu chun k nng nghip v bung
Hy cn thn vi nc
nng.
iu chnh t t nhit
o
trung bnh khong 37 C.
Bo v bn v khch
khi b bng.
Dng bnh xt thm kh
mi kh chu trong phng.
Mi thm mt.
Khng c mi thuc l hoc
mi kh chu.
n tng u tin ca
khch.
Mang ht cc thit b lau
dn ra ngoi v ca m.
Kim tra thc t ln cui
ton b phng tm.
Khng c vt chn, vt
bn.
Sn nh l ni cui cng
bn lau dn trong phng
tm.
Lau kh nhng ch m.
Bn khng c vo phng
tm sau khi lau sn.
Trnh vt chn in trn
sn phng tm.
89 Tiu chun k nng nghip v bung
NI DUNG M T Tiu chun L do Kin thc
1. eo gng tay
cao su.
eo gng, mt cao su
ngoi v mt trn bn
trong.
Chc chn rng tay bn
sch v kh.
Gng tay phi ko ln 3/4
cnh tay, gn khuu tay.
Khng c l thng.
C hp ng dng c cng
cc vt dng trong
phng tm.
Bo v da v tay bn.
V l do v sinh.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cng vic s 4: Dn phng tm (ca bung khch tr)
Phn vic s 4.2: V sinh bn ra tay, cc vt dng v khu vc xung quanh
2. Ra cc
dng.
Trc ht, ra cc ly cc
trong bn ra tay hoc ty
theo quy nh ca khch
sn.
Lau kh ly cc.
Ra gt tn v lau kh.
Ra thng rc, lau kh bn
trong v thay ti rc khc.
Mang ly cc ra phng ng.
cc dng c nh tm
trn khn sch v mt bn.
Ra vi nc m, nc ra
bt v chi ra cc.
Dng khn sch v kh.
Khng c vt bn hoc v.
Ra bng nc kh trng,
lau kh v sch.
Ra cc dng c vi nc
sch.
Tun theo cc quy trnh ca
khch sn.
Lm cho dng sch
v sng.
Trnh vt nc ng.
Trnh b bn v nhim
khun tr li.
3. V sinh bn
ra tay, mt
bn ra tay v
vi nc.
Dng cht kh trng v nu
c th c ra v xt vo bn
trong bn ra v xung
quanh.
Dng ming bt hoc bn
chi, chi vng trn lm
sch.
Bn chi sch.
Chc chn rng bn c
ra cc b mt bn trong,
bn ngoi, gi , vi nc,
rn chu, di chu v ng
dn nc.
Loi b vi khun.
V l do v sinh.
Tiu chun L do Kin thc
90 Tiu chun k nng nghip v bung
Bc Cch lm
4. C ra xung
quanh, bn
trn v bn
cnh bn ra
tay.
Lau sch n pha trn
chu ra, gi khn tm
v khn mt, my sy tc,
in thoi treo tng bng
khn sch v cht kh
trng.
Lau bng khn m.
Ch xt mt cht.
Khng c vt hoc vt
xc.
Khng c du tay.
V l do v sinh.
Tay khch c th b bn
khi s dng nhng
vt ny.
Dng nc ra knh v khn
c bit lau gng.
Khng c vt hoc vt
xc.
Gng phi sng.
n tng u tin.
6. Sp xp li cc
dng.
Sp xp ly cc, gt tn, hp
ng giy v khn tm, gi/
hp ng cung cp cho
khch.
Tun theo cc quy trnh
khch sn.
Sau khi v sinh v lau kh
chu ra v xung quanh.
Cc c lp bc (bng nha
hoc bng giy).
Phi sch, khng c du
vt hoc cht bn.
Kim tra hp giy n xem
c cn hn na khng.
Hp ng cho khch
phi sch v khng b
v hay rn nt.
V l do v sinh.
Hnh nh ca khch
sn.
5. Lau gng.
Bt u t vi nc xung
rn chu v sau ra xung
quanh.
M vi nc, dng bn chi
hoc ming bt c ra ton
b chu v xung quanh.
C trong rn chu bng
chi c chai.
Dng khn sch lau kh vi
nc, chu v xung quanh.
Loi b vt bn v tc rng
(gi vo trong khn giy).
Chc chn rng khng c
cht cn ca x phng
hoc cht ty ra cn st
li.
Sch v sng. Khng c
rc hoc bn. Khng c
vt, nc ng, vn rc.
Vi nc phi sng bng.
Tc rng nhn bn v
c th lm tc rn chu.
91 Tiu chun k nng nghip v bung
Tiu chun L do Kin thc Bc Cch lm
1. La chn
dng, dng c
lm v sinh.
Cc khn sch.
Cht kh trng.
Bn chi cng hoc bn
c hoc ming bt.
X ng nc v gng
tay cao su.
Dng c phi sch v kh.
Ming bt, bn chi sch.
Cht kh trng c pha
ch chnh xc.
Khng s dng vi dnh
cho khch lau.
V sinh c nhn v v
sinh chung.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cng vic s 4: Dn phng tm
Phn vic s 4.3: V sinh bn tm/bung tm ng v khu vc xung quanh
2. Dn v lm v
sinh vi sen
v xung
quanh bn
tm.
Bt u t u vi sen.
Xt ha cht ty ra.
Dng ming bt t c
hoc chi phn u vi
sen v tay cm theo hnh
vng trn, t trn xung
di.
C cc mt phng c
p, lt gch v kim tra
xem c vt , vt bn,
du m khng.
Kim tra trn v tng
xem c vt bn khng.
Lm sch t phn u vi
sen, tng v phn
gch p lt.
Cha u bnh xt vo thng
tng.
Cht ty ra phi bm vo
kim loi khong 3 pht.
Ra pha sau v bn cnh
ca u vi sen v tay cm.
Khng ng trn thnh bn
tm.
Khng c vt, cht bn
hoc du m.
Cc mt phng p lt gch
phi sch v sng.
Vi nc phi sch v
sng, khng c vt.
Trnh lng ph cht ty
ra.
Bo v mt bn khng b
ha cht bn vo.
Loi b cht bn kh
ty.
Theo quy trnh cc bc
t 1-6 (phn vic 4.1):
Tiu chun L do Kin thc
92 Tiu chun k nng nghip v bung
Bc Cch lm
3. Lau bn tm
v/hoc
bung tm
ng v xung
quanh.
Lun chng gi v bn
tm bng mt tay.
Xt cht kh trng vo
bn trong bn tm.
Chi/c t trn xung
di trong bn tm
hoc vi sen.
C trn thnh v pha
trc bn tm v xung
quanh.
Chi/c vi nc cng
cn gt v tay cm.
Ly ht tc rng trong rn
chu.
Lm sch vt bn trn
tng, ca v khe hm
ca.
Di bn tm v/hoc
bung tm ng bng
nc m.
Dng chi sch vi cht
kh trng
Chc chn rng bn c ht
cc b mt (bn trong, trn
thnh, sn, bn tm/vi
sen).
Nc m loi b cht
bn v vt bn.
Khng c vt du m v x
phng tha.
Khng qun c ra thnh
v cc cnh bn tm.
Khng qun gi x
phng v ch thot nc.
Lp m phi sng v sch.
Khng c vt bn hoc cht
bn. Khng c vt xc,
nc ng v rc vn.
Vi nc phi sng.
Trnh lm au lng bn
hoc b ng.
V l do v sinh.
Tc nhn bn v c th
lm tc rn chu.
4. Kim tra v
lm sch rm
hoc ca bn
tm.
Ko rm sao cho mt
rm cng m rng cng
tt.
ng ca bung tm.
Dng mt tay lau rm
bng khn m v tay kia
gi rm.
Lau thanh treo ca rm t
trn xung di.
Lm sch bng khn m.
Xt mt t nc ra vo
phn di cng ca rm,
ni m nc x phng v
nm mc ng li.
Lau sch c hai mt ca
rm hoc ca (trong/
ngoi).
Khng c vt xc hoc
bn.
V l do v sinh.
Ngn nga nm hoc
mc pht trin.
Ci v nhc.
93 Tiu chun k nng nghip v bung
Tiu chun L do Kin thc Bc Cch lm
5. Lau v lm
kh bn tm,
vi sen v
xung quanh.
Lau kh t trn xung
di.
Lau kh vi nc, u
sen v ng dn.
Gi rm bng mt tay.
Lau kh v y nh rm
cho ht nc.
Kim tra li xem mi ch
kh cha.
Khng dng khn tm ca
khch lau kh.
Khn phi kh v sch.
Khng vn vo thanh vi
sen hoc ng trn bn
tm.
Khng bc vo trong bn
tm.
Cc khu vc phi sch,
khng c vt , vt nc
hoc vt bn.
Vi nc phi sng bng.
Khng qun lau kh pha
trc bn tm hoc bung
tm ng v rm hoc ca
bung tm.
t vi sen, ng dn, v
iu khin nhit vo
ng v tr (mt p xung
di).
Lun lau kh sau khi
ra.
Lau kh trnh vt nc
trn b mt, vi nc.
Trnh lm hng thanh
rm hoc ca.
Trnh b ng hoc trt
v b au.
Trnh cho nc bn ln
cc ch v nc nng
bn vo khch khi vi
nc m.
6. Kim tra ln
cui xem cn
ch no c
vt hoc vt
nc.
Nu rm hoc ca bung
tm ng thc s bn th
dng vi sen ra t trn
xung di.
Thay rm khc nu vt bn
khng lm sch c,
chuyn n b phn git l.
Kim tra xem thanh treo
rm c sch hay khng.
Sau khi lm sch u vi
sen, gch lt, bn tm, vi
nc v rm, lau kh ton
b khu vc bng khn:
94 Tiu chun k nng nghip v bung
Tiu chun L do Kin thc Bc Cch lm
1. La chn
dng c lm
v sinh.
Khn lau (2 chic) khc
mu.
Khn lau m c cht kh
trng.
Cht kh trng v ha
cht v sinh bn cu.
Chi c bn cu.
X ng nc v gng tay
cao su.
Cc dng c phi sch,
khn kh v bn chi sch.
Ha cht kh trng c
pha ch ng cch.
Khng pha ha cht v
sinh bn cu vi cc ha
cht kh trng khc.
Khng dng clo hoc thuc
ty.
eo gng tay vo.
V sinh c nhn v v
sinh chung.
C th gy tc dng
ngc li nu ho cht
khng c pha ng
cch.
Khng thn thin vi
mi trng.
Vt bn do kh clo
khng th lm sch
c.
Cc nguyn tc dn
v sinh, Phn vic
1.3.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cng vic s 4: Dn phng tm
Phn vic s 4.4: V sinh bn cu
2. Chun b lm
v sinh bn
cu.
Trc ht x nc bn
cu.
Chng gi xung v rt/
xt ha cht vo trong bn
cu.
Xt ha cht vo bn di
mp trong ca bn cu.
Xt cht kh trng ln c
hai mt ca vng nha
ngi, np, kt ng nc
v thn bn cu.
Loi b ht cc cht bn do
khch li.
u bnh xt cha thng vo
bn cu trc khi bt u
xt.
cho nc ty ra ngm
trong bn cu khong 3
pht.
V l do v sinh.
loi b ht cc cht
bn cng u v v
sinh chung.
3. V sinh bn
trong bn cu.
Dng chi c bn cu bt
u c ra bn trong bn
cu, bn di v bn trn
thnh bn cu.
C theo hnh vng trn
xung quanh bn cu.
S dng chi sch.
Dng ha cht v sinh bn
cu.
Lm sch mi gc cnh.
C bn di mc nc.
V l do v sinh.
Theo cc bc 1-6:
Ci v nhc.
Tiu chun L do Kin thc
95 Tiu chun k nng nghip v bung
Bc Cch lm
Sau khi c ra bn trong,
x nc trong bn cu v
ra lun chi c bn
cu
Kim tra bn trong bn
cu xem sch cha.
B chi li vo hp ng
dng c.
Nu bn ngoi bn cu
thc s bn th cng dng
chi c ra.
Loi b cc cht bn d
nhn thy nh vt bn, nm
mc v tc.
Khng c vt bn, tc hoc
vt sm mu.
Khng dng chi c bn
cu c ra ni khc
ngoi bn cu.
Gi cho chi c bn cu
lun c sch.
Tc nhn bn v thiu v
sinh.
V l do v sinh.
Chi sch cho phng
tip theo.
4. C ra bn
ngoi bn
cu.
Dng khn m v bt u
lau bn ngoi bn cu.
Trc ht lau xung quanh
kt cha nc v tay git
nc.
Lau sch mt trc v mt
sau ca np y bn cu.
Lau mt trc v mt sau
ca np nha ngi.
Lau thn, phn trn, bn
di v thnh bn cu.
Lau phn hnh ch T gia
ch ngi v kt nc.
Lau theo chiu thng ng.
Lau khp mi ch, c bn
di.
Tay git nc phi sch.
Kim tra xem hp ng giy
v sinh c sch khng.
Dng np bn cu da vo
kt cha nc lau sch.
Dng np nha ngi da
vo np y bn cu.
Chc chn rng bn lau
sch ton b, c ch c
nh v cht quay np bn
cu.
Bn cu khng c chm
bn.
Nhn thy bn cu sng.
n cha vi khun.
Ngn nga s ly nhim
vi khun.
96 Tiu chun k nng nghip v bung
Tiu chun L do Kin thc Bc Cch lm
6. Kim tra bn
cu ln cui
xem c cn
bn hoc vt
nc khng.
Kim tra bn cu v s sch
s.
Nu nc vn chy: bo
co vi b phn Bo dng.
Tho gng tay ra sau khi
dn xong bn cu.
y np bn cu. Nu c
th th dng bng giy
nim phong v sinh bn
cu .
Khng cn thit phi x
nc ln na.
Tho gng tay ra.
Tun theo cc quy nh ca
khch sn.
Tit kim nc.
Khch bit rng bn cu
sch, v sinh v v
trng.
5. Lau kh bn
ngoi bn cu
Xem v lp li bc 4 vi
khn kh.
Khng dng khn tm ca
khch lau kh bn cu.
Ch dng khn (quy nh
mu ring) chuyn lau bn
cu.
Bn cu phi kh v sng.
Vic rt mt v sinh.
97 Tiu chun k nng nghip v bung
Tiu chun L do Kin thc Bc Cch lm
1. Kim tra
vi.
Kim tra vi xem c bn,
rch hoc tut ch.
Khng dng gng tay s
vo vi sch.
Cc vi khc nh o
chong v dp i trong
phng tm.
Theo cc quy nh v tiu
chun ca khch sn.
Kim tra xem cc vi
cha dng c sch v kh
khng.
Khn tm, khn tay, khn
mt v khn chi chn.
V l do v sinh.
Hnh nh v n tng
u tin.
Hiu bit v cc loi
vi trong khch
sn ca bn.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cng vic s 4: Dn phng tm
Phn vic s 4.5: B sung cc dng trong phng tm
2. B sung v
gp vi.
Gp khn tm theo cch
chuyn nghip.
Dng gi / gi treo khn.
Xp ti thiu cho 1 hoc 2
khch.
Vt khn chi chn ln
thnh bn tm.
Gp mt phi ra ngoi.
ng may gp vo trong,
gp thnh 3 phn gn gng
v p.
Khch d tm thy.
Theo quy nh ca khch
sn.
Nhn gn v p.
3. B sung v
kim tra cc
cung cp
khc.
Kim tra v b sung giy v
sinh.
Gp u giy v sinh thnh
hnh tam gic.
Kim tra v b sung khn
giy v ti v sinh trn gi.
t nht phi c na cun
giy v sinh v mt cun d
phng.
Tun theo cc quy trnh ca
khch sn.
Hp ng khn giy phi
c t nht mt na.
Ti thiu phi c 2 ti v
sinh trong phng tm.
Khng lm cho khch
thy bt tin.
dng cho 1 m.
Cc vi theo tiu chun l:
Tiu chun L do Kin thc
98 Tiu chun k nng nghip v bung
Bc Cch lm
4. Kim tra v b
sung dng
cung cp cho
khch.
Kim tra gi hoc hp
ng cung cp cho
khch xem c sch khng.
Kim tra cc cha s
dng.
B sung cc mi theo
tiu chun ca khch sn.
Sp xp v by bin cc
dng cung cp cho khch
theo quy nh ca khch
sn.
Dng danh mc kim tra.
y x phng v sa
tm vo hp ng x phng
gn c nh trn tng (nu
c).
Sch v khng c bi.
Khng c du tay.
Kim tra cc cha dng
xem c sch, vn cn nim
phong v khng c du
nc.
Ti thiu cho 2 khch.
S dng cho khch c
th khc nhau gia cc
khch sn.
biu tng ca khch
sn quay v pha khch.
Ti thiu phi y mt
na.
V l do v sinh.
n tng u tin.
Hiu bit v cc
dng khch sn
cung cp cho khch.
99 Tiu chun k nng nghip v bung
Tiu chun L do Kin thc Bc Cch lm
1. Sn phng
tm l ni lau
dn cui cng
trong phng
tm.
Mang ht cc thit b,
dng c lm v sinh v gi
ra khi phng tm.
ng rm hoc ca
bung tm ng.
Kim tra vi, cung
cp v dng.
Kim tra ln cui phng
tm: gng, bn cu, ca,
tng, tay nm ca, bn
tm v/hoc bung tm
ng, cc mt phng
c p lt gch.
Kim tra thng rc.
Tun theo cc tiu chun
v quy nh ca khch sn.
Phng tm nhn phi sch,
sng, khng c bn v
cc dng c b sung
y .
Chc chn rng tt c
c dn, sch v v trng.
Sn nh tm c dn
sch trc khi ht bi.
V l do v sinh.
Phng tm sch rt
quan trng i vi
khch.
Cc nguyn tc v
sinh.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cng vic s 4: Dn phng tm
Phn vic s 4.6: Dn sn phng tm
2. Qut hoc c
sn.
Lun qut hoc c sn
trc. Dng ht rc. Nht
ht tc.
Qut cc gc, pha sau
bn cu v sau ca.
Chi hoc bn chi kh v
sch.
Theo cc quy trnh ca
khch sn.
B rc vo ti rc treo trn
xe y.
V sinh v sch s.
Theo cc bc 1-4:
Tiu chun L do Kin thc
100 Tiu chun k nng nghip v bung
Bc Cch lm
3. Lau sn
phng tm.
C th dng khn lau sn
chuyn dng c cn di
lau phng tm.
Hoc c th dng cy lau
nh v x lau.
Lau pha sau ca, xung
quanh bn cu, bn di
bn ra v cc gc.
Nhc thng rc v ng
chi c bn cu (nu c).
Mang khn lau chuyn
dng hoc cy lau nh ra
khi phng tm vo x.
Khn lau sn phi ngm,
sau x bng cht kh
trng.
x bn ngoi phng
tm.
Khn lau sn phi m
nhng khng qu t.
Cy lau nh phi c lm
sch bng cht kh trng.
Vt cy lau nh cho n khi
cn m.
Lau sn nh hai ln.
Trnh dng qu nhiu ha
cht.
4. Kim tra
phng tm
ln cui.
Kim tra mt ln cui
cng ton b phng tm.
Kim tra xem sn sch
cha.
Dng danh mc kim tra.
Tt n.
ng ca phng hoc
m ty theo quy nh ca
khch sn.
Sch, khng vt bn hoc
bi bn.
Khng c du tay trn
dng mi c b sung.
Gng phi sng v sch.
Khi sn lm sch bn
khng bc vo na.
V l do v sinh.
n tng u tin.
trnh vt giy in trn
sn phng tm.
n tng u tin.
101 Tiu chun k nng nghip v bung
Tiu chun L do Kin thc Bc Cch lm
CNG VIC 5. Dn bung ang c khch
Phn vic s 5.1:
Danh mc dn
v sinh khng
thng xuyn.
Vic dn v sinh ngn
nga cc vt hoc khu
vc ny khng b bn v
xung cp.
Mt s cng vic dn v
sinh khng thng xuyn
c thc hin bi cc cng
ty bn ngoi.
S theo di vic dn v sinh
khng thng xuyn.
C th khc nhau gia cc
khch sn.
Vic dn v sinh khng
thng xuyn c th c
p dng cho tt c bung
khch hoc mt khu vc
hay mt s bung khch
hoc ton b khu vc.
Hot ng ti nhng ni ny
s phi tm ngng tin
hnh dn v sinh khng
thng xuyn.
Trn bn bo co tnh trng
bung hng ngy ca bn.
Theo cc tiu chun ca
khch sn.
Hng tun, hng thng v
na nm.
Lau ra ca s v git
thm.
Cho mi bung hay cho
khu vc.
Theo cc hng dn v
min l cng vic c
hon thnh theo ng lch
nh trc.
Cho tng bung, cho mi
khu vc hoc mt nhim
v cho ton b khu vc.
c lm vo ma
vng khch.
Cc bung phi dnh ra
mt ngy khng cung
cp dch v dnh cho
cc cng vic v sinh
khng thng xuyn.
lp k hoch dn v
sinh mt cch thng
xuyn.
Ph thuc vo t l
bung c khch ca
khch sn.
Ni dung M t Tiu chun L do Kin thc
127 Tiu chun k nng nghip v bung
2. Thit b. Cc bc thao tc an ton.
My git thm.
My c sn, my nh bng
sn.
Chi cn di.
My ht bi.
Cho cc vng trn cao.
Cho cc loi sn bng
thm, gch lt, g.
Lau bi trn cao vi dng
c chuyn dng cho ni
tht.
3. Cc cng vic
khng thng
xuyn ph
bin.
Lt m
Lau bi trn cao
Lau pha sau ni tht
Ht bi bc gh, m.
Lau qut hoc bn cc
nng ca my iu ha.
Git rm li v rm tm.
Lau tng, trn, n v
cc bc tranh.
Git thm*
C gch lt nh tm, bng
n v trn.
nh bng g
Lau ra bn trong v bn
ngoi ca s (ban cng)*
C tay vn ban cng.
Git chn / chn lng, tm
ph ging v tm lt
m.
Tt c cc khu vc v c
phi:
Khng c bi bn.
Khng c vt bn.
Khng c du vt.
Th dng cht ty bn.
Nu cc vt bn khng th
loi b c, hy bo co.
Mi nm 4 ln
chung in
thoi reo v
bn nhc
my, chuyn
cuc gi tr
li cho nhn
vin trc tng
i.
Khi ngi gi hoc khch
gi nhm s hoc nhm b
phn cn gi.
Khi bn khng th gip g
c cho khch hoc ngi
gi, bn phi chuyn cuc
gi n mt s my l khc.
c mn hnh xem m s,
tin nhn hay cn gi cho ai.
i n in thoi gn nht
v bm s.
T gii thiu phng ban v
tn ca bn.
m lng khng to qu,
nhn tin trong vng 30 giy.
Trong vng 1 pht.
Hiu r cc m s v
ngha ca chng.
Bit r cc s my l, nu
khng th gi v vn phng
b phn Bung hoc tng
i.
B phn Bung v tn bn.
C th khn cp.
Tiu chun L do Kin thc
150 Tiu chun k nng nghip v bung
Bc Cch lm
Tiu chun L do Kin thc
3. B m. Mt thit b sng v tuyn
nh dng lin lc 2
chiu.
Cc nguyn tc ging nh
nhn tin.
Gi cho m lng mc
chp nhn c.
Chuyn sang knh ca b
phn Bung.
Phng tin lin lc
nhanh v hiu qu.
S dng theo quy
nh ca khch sn.
Xem Phn vic 1.7
Ghi r li nhn hoc ch
dn.
Gc my.
Bt li my nhn tin.
Tr li my nhn tin vo
cui ca v k vo s bn
giao.
C sn bt v giy.
Nu my nhn tin khng
hot ng. Sau s dng
nu my hot ng tr li.
151 Tiu chun k nng nghip v bung
Bc Cch lm
Phn vic s 14.1:
Phn vic s 14.2:
CNG VIC 14. X l vic chuyn/i bung
Bn phi bit nhng vic cn lm v cch gii quyt vic chuyn bung cho khch v cc vt ca h, theo cc tiu chun
ca khch sn.
Gii thiu:
Cch x l vic chuyn/i bung
Cch x l vic tr bung mun
153 Tiu chun k nng nghip v bung
Cng vic s 14: X l vic chuyn/i bung
Phn vic s 14.1: Cch x l vic chuyn/i bung
1. Chuyn hoc
i bung.
Chuyn khch v ti sn
ca h n mt bung trng
sch khc ca khch sn.
Theo cc quy trnh ca
khch sn.
C l do khch phi
hoc mun chuyn n
bung khc.
Thng gy bt tin cho
khch.
Tham kho Chng 5
Gio trnh Nghip v
Lu tr.
Cc nguyn do khch
hoc khch sn chuyn
bung cho khch c lit
k di y:
X l vic chuyn bung
vi s quan tm v ch
c bit.
Vic i bung phi c
thc hin nhanh chng v
tri chy.
Lun cng
ngi gim
st kim tra
trc bung
mi v thi
gian chuyn
bung.
bo dng hoc sa
cha cc h hng khng th
thc hin c ngay.
Khch phn nn v bung
ang .
Khch sn cn bung cho
khch mi n hoc v cc
l do hng hc v bo tr.
Nhn vin L tn v nhn
vin Bung quyt nh vic
chuyn bung.
Bn nn thc hin vic
chuyn bung vi s gip
ca gim st vin, nhn
vin an ninh v nhn vin
trc snh.
Tun theo cc quy trnh
ca khch sn v khch
phi lun trong khi
chuyn cc ti sn ca h.
Nu khng: khch phi
ng gi ti sn ca h li.
Khng c ca m khi
bn i khi bung.
Bung m khch va tr
phi c a ngay vo
danh mc bung trng
bn.
V l do an ninh cho bn
v chc chn rng ti
sn ca khch khng b
tht lc.
V l do an ninh.
Bung phi c kim
tra trc v dn li.
Tiu chun L do Kin thc
155 Tiu chun k nng nghip v bung
Bc Cch lm
Tiu chun L do Kin thc
Cc bc:
1. Trc tin kim tra
bung trng sch m
khch sp chuyn n.
2. Gi s tr gip
chuyn cc ti sn v
hnh l ca khch.
Nu khch ang trong 3.
bung, bn c th
ngh gip khch ng
gi c.
4. C s tr gip ca nhn
vin trc snh mang
vc hnh l, cc valy v
qun o ang treo n
bung mi.
5. Cc c ri nn
c b vo trong mt
ti.
Kim tra ton b bung 6.
hin ti xem c st
ca khch trc khi ri
khi bung.
7. i cng khch v nhn
vin trc snh n
bung mi.
Bung trng sch theo tiu
chun.
Hnh l v cc valy to.
Khng ng vo hoc
ng gi cc ti sn c
nhn gi tr (my tnh, tin,
trang sc).
cc valy to v qun o
treo ln xe ch hnh l.
C th l ti nha hoc ti
git l.
Ngn ko, t, phng tm,
gm ging, kt st v
qun o ng.
M ca bung.
Chc chn rng bung
sn sng n
khch.
C th qu nng hoc
qu nhiu.
K c khi c khch
trong bung.
Khch t x l.
cho nhanh.
D mang i.
2. i bung.
156 Tiu chun k nng nghip v bung
Bc Cch lm
Tiu chun L do Kin thc
8. Gip khch d c
v ti sn ca h.
9. in vo bng tnh trng
bung ca c bung c
v mi. Chuyn t
bung c khch sang
bung trng bn v
bung trng sch thnh
bung c khch.
ngh c treo qun o
vo t cho khch.
Bung c: trng bn
Bung mi: c khch
(chuyn bung).
Ghi li gi ri khi bung
c.
157 Tiu chun k nng nghip v bung
Bc Cch lm
Cng vic s 14: X l vic tr bung mun
Phn vic s 14.2: Cch x l vic tr bung mun
1. Nh th no l
tr bung
mun.
Khch c php ri khi
bung mun hn thi gian
quy nh tr bung ca
khch sn. Gi tr bung
tiu chun c th khc
nhau, t 12 gi n 13 gi.
Trng b phn L tn s
quyt nh vic tr bung
mun v thi gian tr
bung.
Tun theo cc quy nh
ca khch sn.
Bit r v thi gian tr
bung tiu chun ca
khch sn.
Bung s c dn v sinh
theo tiu chun ca khch
sn.
Khng c ha vi khch
v vic tr bung mun.
Nu khch ni h tr
bung mun, hy thng
bo cho ngi gim st.
Khch VIP, phi hnh
on hoc yu cu c
bit.
Ty thuc vo mc
s dng bung trong
khch sn.