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Alcatel 4018 4019
Alcatel 4018 4019
Alcatel 4018 4019
First
User manual
How
Introduction
Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel. Your terminal has a new ergonomic layout for more effective communication.
Line key.
2
2ab
3d
ef
jkl
mno
Numeric keypad.
Means that the function is subject to programming. If necessary, contact your installer. Means that the function can be accessed by pressing a programmed key - see Programming the programmable keys.
Move the navigation key up or down. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens. These symbols can be supplemented by small icons or text.
How
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6 1. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 p.7 p.7 p.7 p.8 p.8 p.8 p.8
Toc
6.
2.
3.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.13 p.13 p.13 p.14 p.14 p.14 p.15 p.15 p.15 p.16
4.
5.
Handset
Alphanumeric keypad
Navigation
Who am I
Lock
Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters. The home page consists of: Information on the status of the set (set locked, call forward, etc.) Date and time Set programming and configuration functions
Settings
Lock
Lock / unlock your telephone, Divert your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper), Configure the set (personal assistant, display, ring tone, voice mail, etc.), Accessing recent calls made and unanswered external calls.
Send DTMF
Forward
Record
Recording the current conversation, Barring the reception of a new call during communication.
Alcatel 4018
Settings
Forbid camp on
Events
Audio keys
Hang-up key: to terminate a call. Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver (Alcatel 4018). Lit in hands-free mode or headset mode (short press). Flashing in loudspeaker mode (long press). Intercom/Mute key: During a conversation: press this key so that your correspondent can no longer hear you. Terminal idle: press this key to answer calls automatically without picking up the receiver.
OK
OK key: used to validate your choices and options while programming or configuring.
Back/Exit key: to return to previous menu (short press) or return to first screen (long press).
Function keys
Messaging key to access various mail services If the key flashes orange, a new voice message, a new text message or a call-back request has been received. 'Redial' key: To access the 'Redial' function (short press) Call back on the last 8 number dialled (long press).
1
1.1
Making a call
1.3
Terminal idle:
2a
bc
3d
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jkl
o mn
OR
2a
bc
3d
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o
jkl
mn
OR
2a
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3d
ef
jkl
o mn
number required
number required
OR
conv.
during a conversation
Helen
To make an external call, dial the outside line access code before dialling your correspondent's number. 9 is the default code for an outside line.
during a conversation
During a conversation, you can lift the receiver without terminating the call.
For the operator, dial '0' (by default).
1.4
1.2
Receiving a call
Helen
OR
OR
during a conversation
OR
press and release the loudspeaker key to switch to hands free mode (light steady).
1
1.5
2a
bc
3d
ef
jkl
o mn
OR
OK
Call back
OK
1.8
1.6
Redialling
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the callers identity.
Events
OK
Redial list
OK
OK
2
2.1
During a conversation
Other
2.2
f de
o mn
jkl
OR
Send DTMF
OK
Helen
Smith John
during a conversation
during a conversation
answer call displayed
light flashes
line key for which icon is flashing To return to your first caller and end the conversation in progress
during a conversation
Helen
during a conversation
2.3
If you make an error, hang up: your telephone will ring and you will recover your first call.
Forbid camp on
OR
Allow camp on
OK
2
2.4
During a conversation
cancel conference and return to first correspondent
OK
light flashes
hang up
2.5
Transferring a call
2.7
Exclusive hold:
Helen
2a
bc
3d
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
the first call is on hold
jkl
o mn
during a no. of the 2nd conversation terminal If the number receiving the transfer answers:
Helen
Call back
OK
press the key for the line that is lit up (call in progress) Recover the call on hold:
during a conversation
OR
Reply
OK
Helen
Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).
during a conversation
2.6
Helen
Conference
OK
during a conversation
10
2
2.8
During a conversation
Protection against intrusion:
Intrusion protection
Settings
OK
Services
OK
Consultation
OK
You can place an outside call on hold and recover the call on another telephone:
Helen
OK
2a
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3d
ef
jkl
o mn
Additional services
OK
Intrusion protect
OK
Intrusion
OK
2a
bc
3d
ef
jkl
o mn
during a conversation
enter the number of the telephone on which you want to resume the conversation
Protection is cancelled when you hang up.
twice
Settings
OK
Services
OK
Consultation
OK
2.10
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine.
Call pick up
OK
Park/retrieve
OK
Consultation
OK
Helen
Send DTMF
OK
during a conversation
If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator.
to activate
2.9
Your correspondents line is busy. If the number is not protected and if authorised, you can intrude into the call:
Intrusion
OK
11
2
2.11
During a conversation
You can hear your correspondent but he/she cannot hear you:
Helen
during a conversation
disable microphone
2.12
Helen
OR
during a conversation
2.13
Record
OK
to start recording
12
3
3.1
Sharing
Other
3.3
Call pick-up
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
Settings
OK
Services
OK
Consultation
OK
Settings
OK
Services
OK
Consultation
OK
Call pick up
OK
OK
Call pick up
OK
ProcessGrp pick up
OK
3.2
Manager/secretary filtering
Screened list :
System configuration allows manager/secretary groups to be formed, so that the managers calls can be directed to one or more secretaries.
Settings
OK
Services
OK
Consultation
OK
OR
Call pick up
OK
OK
2a
bc
3d
ef
jkl
o mn
13
3
3.4
Sharing
3.5
Hunting groups
The number called does not answer and you know that the person called has a pager:
Certain numbers can form a hunting group and can be called by dialling the group number.
your correspondent does not reply
2a
bc
3d
ef
jkl
o mn
OK
Services
OK
Consultation
OK
2a
3d
ef
jkl
o mn
3.6
A call on your pager can be answered from any telephone within the system.
Settings
OK
Services
OK
Consultation
OK
Settings
OK
Services
OK
Additional services
In hunting grp
2a
bc
3d
ef
jkl
o mn
Consultation
OK
2a
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3d
ef
jkl
o mn
14
3
3.7
Sharing
3.9
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondents phone:
new voice message
OK
2a
bc
3d
ef
LS announce
OK
jkl
o mn
personal code
Consult
OK
Review message
OK
Forward message
you are connected to the loudspeaker on your correspondents phone (if he/she has the hands free function)
OK
3.8
record a comment
#
end of recording
2a
bc
3d
ef
jkl
o mn
Text mail
OK
Send
OK
2a
bc
f de
o mn
jkl
number to be called
Predefined message
OR
Mnemonic
OK
Send
OK
send message
OK
OK
OK
send message
Msg to complete
OK
OK
2a
bc
3d
ef
jkl
o mn
OK
send message
15
3
3.10
Sharing
Voice mail
OK
2a
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3d
ef
jkl
o mn
Send
OK
personal code
recording
End
OK
2a
bc
3d
ef
jkl
o mn
end of recording
OR
Mnemonic
OK
OR
0
options
Send
OK
send message
OK
Backward
OK
Pause
OK
End
OK
end of recording.
16
4
4.1
Keep in touch
Other
OK
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
Backward
OK
Forward
OK
Immediate forward
OK
2a
bc
3d
ef
jkl
o mn
Pause
OK
twice
number to be called
Forward
OK
OR
2a
bc
3d
ef
o
End of message
OR
OK
terminate consultation.
jkl
mn
diversion is acknowledged
OK
You can make calls, but only the destination number can call you.
Erase
OK
erase message,
Call back
OK
4.2
OK
Imm forward to VM
OK
diversion is acknowledged
Replay
OK
listen to message,
Forward message
OK
4.3
OK
2a
bc
3d
ef
jkl
o mn
personal code
consultating messages
17
4
4.4
Keep in touch
4.7
Do not disturb
Do not disturb on/off
You wish to receive your calls in your present location: Use the Follow me function.
You can make your terminal temporarily unavailable for all calls.
Forward
OK
Remote forward
OK
2a
bc
3d
ef
Settings
OK
Services
OK
Consultation
OK
jkl
o mn
OK
Do not disturb
OK
2a
bc
3d
ef
o
jkl
mn
diversion is acknowledged
diversion is acknowledged
personal code
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.
4.5
OK
Deactivate forward
OK
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
twice
new text message
OK
Forward to text
OK
4.6
Predefined msg
Forward
OK
OR
Msg to complete
OK
OK
Forward on busy
OK
ab
de
jkl
o mn
twice
twice
diversion is acknowledged
18
4
4.9
Keep in touch
OK
Read message
OK
OK
OK
Recall
OK
Text answer
OK
terminate consultation,
19
5
5.1
You can charge the cost of your outside calls to business account numbers.
Settings
OK
Services
OK
Consultation
OK
Additional services
OK
OK
2a
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3d
ef
o
2a
bc
3d
ef
jkl
mn
jkl
o mn
number required
5.2
Finding out the cost of an outside call made for an internal user from your terminal
Settings
OK
Services
OK
Consultation
OK
OK
Charging informations
OK
20
6
6.1
6.3
light flashes
enter your personal code then record your name according to voice guide instructions
Settings
OK
My phone
OK
Password
OK
Your personal code is used to access your voice mailbox and to lock your telephone.
2a
bc
3d
ef
jkl
o mn
OK
2a
bc
3d
ef
jkl
o mn
OK
2a
bc
3d
ef
jkl
o mn
OK
This password controls access to the programming and terminal locking functions by the user (default password: 0000).
OK
2a
bc
3d
ef
jkl
o mn
Perso options
OK
personal code
6.4
Greeting message
OK
Perso greeting
OK
OK
2a
bc
3d
ef
jkl
o mn
Perso options
OK
personal code
Normal prompt
OK
OR
Perso greeting
OK
End
OK
Admin options
OK
Genrl admin
OK
My password
OK
recording
end of recording
Accept
OK
OR
Restart
OK
OR
Replay
OK
2a
bc
3d
ef
jkl
o mn
apply
re-record a message
replay message
As long as your voice mailbox has not been initialized, personal code is 0000.
21
6
6.5
OK
OR
OK
Settings
OK
My phone
OK
Ringing
OK
OR
OK
OK
OK
OR
External call
OK
OR
OK
6.6
OK
My phone
OK
Contrast
OK
Ringing level
OK
OR
OK
OR
OK
Normal ringing
OK
OR
Silent mode
OK
OR
ProgressiveRinging
OK
OK
6
6.7
Selecting language
press a key to program
Settings
OK
OR
Modify
OK
OK
My phone
OK
OR
Erase
OK
Language
OK
OK
6.10
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
6.8
Settings
OK
My phone
OK
Consultation
OK
OK
2a
bc
3d
ef
jkl
o mn
OK
OR
OK
2a
bc
3d
ef
o
jkl
mn
Settings
OK
My phone
OK
Directory program
OK
twice
OK
Modify
OK
OR
2a
bc
3d
ef
OK
jkl
o mn
6.9
Settings
OK
My phone
OK
Key programming
OK
23
6
6.11
Who am I
OK
6.12
Lock
OK
2a
bc
3d
ef
jkl
o mn
24
Declaration of compliance EC: We, Alcatel Business Systems, hereby declare that we assume the Alcatel 4018 or 4019 product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer.
Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Copyright Alcatel Business Systems. 2005. All rights reserved.
MU19002BSAA-E611ed01-2605
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