a division of

EDI Level 2 Certificate in Customer Service

Course Description:
The aim of the Level 2 Certificate in Customer Service is to enable the learner to understand how customer service delivery and legislation affects customer expectations.

Costs:

FREE* *on qualifying benefits

Course Content:
This qualification is designed for those who have or will have frequent direct contact with customers as part of their job role. Learners will: have the opportunity to develop their knowledge and understanding of customer service gain an understanding of what customer service means know how to satisfy customers know how customer service delivery contributes to an organisations reputation gain an appreciation of the rules which affect customer service delivery, such as Legislation and internal organisational procedures

Duration:
1 week

The Level 2 Certificate in Customer Service aims to develop the learners knowledge and understanding of the principles of effective customer service. It will help develop the practical skills required to support the customer service environment

Assessment:
As this is an accredited Qualification, Learners knowledge will be assessed in the following ways: A computerised Exam taken at the end of the course A workbook that will be completed over the course of the week

Date:

Time:

Location:

www.wiltshire-enterprise.co.uk