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    stephanebouclier
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    The document outlines a 5-step procedure for responding to client service requests: 1) greet the client with the company greeting, 2) identify the query by listening carefully and obtaining the client's name and company, 3) if the client asks for a specific person, transfer the call and announce the client, 4) if the person is unavailable, take details and provide a timeline for when the client will be contacted back, and offer to provide a mobile number, 5) close by summarizing the action and thanking the client for calling.

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    The document outlines a 5-step procedure for responding to client service requests: 1) greet the client with the company greeting, 2) identify the query by listening carefully and obtaining the client's name and company, 3) if the client asks for a specific person, transfer the call and announce the client, 4) if the person is unavailable, take details and provide a timeline for when the client will be contacted back, and offer to provide a mobile number, 5) close by summarizing the action and thanking the client for calling.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    47 views1 page

    Procedure

    Uploaded by

    stephanebouclier
    The document outlines a 5-step procedure for responding to client service requests: 1) greet the client with the company greeting, 2) identify the query by listening carefully and obtaining the client's name and company, 3) if the client asks for a specific person, transfer the call and announce the client, 4) if the person is unavailable, take details and provide a timeline for when the client will be contacted back, and offer to provide a mobile number, 5) close by summarizing the action and thanking the client for calling.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 1

    Procedure

    Responding to Client’s Service Requests.

    1. Welcoming the client call with the company Greetings.

    2. Identifying the query, listen carefully, don’t interrupt, and ask for their
    name and company’s name.

    3. If the caller has asked for a person by name, transfer the call,
    announce caller’s name and transfer.

    4. If the person is not available, take the details of the query and tell the
    caller when their call will be returned and by whom. Ask if the caller
    would like to contact the required person on their mobile.

    5. Close the call: Summarise the action you will take and thank them for
    calling.

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