Professional Documents
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TQM
TQM
Course Code MEC446 Course Category Course Title TOTAL QUALITY MANAGEMENT Courses with numerical and conceptual focus Course Planner 12813::Sachin Kapur Lectures 3.0 Tutorials Practicals Credits 0.0 0.0 3.0
TextBooks Sr No T-1 Title Total Quality Management Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 OR-2 OR-3 OR-4 Journals articles as Compulsary reading (specific articles, complete reference) Total Quality Management in a Chosen Section of the Hospitals in Amman, Jordan Mujbil Al-Marsumi The Quality Management Journal; 2007; 14, 1; ABI/INFORM Global,pg. 45 , Employee involvement: a hierarchical conceptualization of its effect on quality Narendar Sumukadas The International Journal of Quality & Reliability Management; 2006; 23, 2/3; ABI/INFORM Global pg. 1 , Pareto analysis of critical success factors of total quality management ,G. Karuppusami, www.emeraldinsight.com/0954-478X.htm , Lean-kaizen public service: an empirical approach in Spanish local governments, Manuel F. Suarez Barraza (handout) , Title Total Quality Management Quality Management hand book Author Subburaj Ramasamy Juran.J.M Edition 2nd 1st 2000 Year Publisher Name Tata McGraw Hill Pearson Education Author Dale H. Besterfield Edition 3rd Year 2004 Publisher Name Pearson Education
Relevant Websites Sr No RW-1 RW-2 RW-3 RW-4 (Web address) (only if relevant to the course) www.asq.org http://www.isixsigma.com/ http://www.1000advices.com/guru/quality_tqm_14points_demi ng.html http://www.iso.org/iso/qmp Salient Features American society for quality, mentions various quality control tools Related to six sigma programs Website related to Deming's 14 point plan for TQM International Organisation for standardization, Mentions ISO standards, how to use ISO, benefits
LTP week distribution: (LTP Weeks) Weeks before MTE Weeks After MTE Spill Over 7 6 2
Week 1
Lecture 1
Introduction(Defining Quality)
T-1:Dale H. Besterfield Chapter 1 Page 7 T-1:Dale H. Besterfield Chapter 1 Page 2 T-1:Dale H. Besterfield Chapter 1 Page 4 T-1:Dale H. Besterfield Chapter 1 Page 5 T-1:Dale H. Besterfield Ch 2 Page 19 T-1:Dale H. Besterfield Ch 2 Page 18 T-1:Dale H. Besterfield Ch 2 Page 27 T-1:Dale H. Besterfield Ch 2 Page 34 T-1:Dale H. Besterfield Ch 2 Page 41 T-1:Dale H. Besterfield Ch 2 Page 44 RW-3 OR-1
Knowledge od TQM as Slide Show a technique to quarantee survival in world class competition Knowledge od TQM as a technique to quarantee survival in world class competition Knowledge od TQM as a technique to quarantee survival in world class competition Knowledge od TQM as a technique to quarantee survival in world class competition Intuitive understanding of human nature
Introduction(Basic approach)
Quality approach
Lecture 2
Introduction(gurus of TQM)
Quality gurus
Introduction(TQM framework)
Meaning of TQM
Lecture 3
Leadership(Concept of Leadership)
Leadership
Slide Show
Demings 14 points
Slide Show
Lecture 5
Leadership(Quality Council)
Knowledge od TQM as Case study a technique to quarantee survival in world class competition Knowledge od TQM as Slide Show a technique to quarantee survival in world class competition Intuitive understanding of human natur
Leadership(Quality Statements)
Lecture 6
Leadership(Strategic Planing)
Week 3
Lecture 7
T-1:Dale H. Besterfield Ch 3 Page 55 T-1:Dale H. Besterfield Ch 3 Page 59 T-1:Dale H. Besterfield Ch 3 Page 73 T-1:Dale H. Besterfield Ch 3 Page 61 T-1:Dale H. Besterfield Ch 3 Page 76 T-1:Dale H. Besterfield Ch 3 Page 82 T-1:Dale H. Besterfield Ch 4 Page 89
Customer of an organisation
Slide Show
Lecture 8
Case study
Customer Satisfaction(Feedback)
Customer feedback
Lecture 9
Week 4
Lecture 10
Lecture 11
Understanding Images Employee Invovlement as an approach to improving quality and productivity Understanding Employee Invovlement as an approach to improving quality and productivity Understanding Employee Invovlement as an approach to improving quality and productivity Understanding Employee Invovlement as an approach to improving quality and productivity Understanding HOMEWORK 1 Employee Invovlement ASSIGN as an approach to improving quality and productivity Slide Show
Lecture 12
Employee Surveys
Week 5
Lecture 13
OR-2
Employee Surveys
Lecture 14
Employee Involvement(Teams)
Problem solving
Week 5
Lecture 15
Recognition and Reward Understanding for employees Employee Invovlement as an approach to improving quality and productivity Salary increase , parameters etc Understanding Case study of an Employee Invovlement organisation as an approach to improving quality and productivity Understanding Employee Invovlement as an approach to improving quality and productivity Understanding HOMEWORK 1 Employee Invovlement SUBMISSION as an approach to improving quality and productivity Understanding Employee Invovlement as an approach to improving quality and productivity Understanding Employee Invovlement as an approach to improving quality and productivity Understanding Demonstration of Employee Invovlement process as an approach to improving quality and productivity Understanding Demonstration of Employee Invovlement process as an approach to improving quality and productivity Understanding Slide Show Employee Invovlement as an approach to improving quality and productivity Slide Show
Week 6
Lecture 16
Lecture 17
Introduction
Lecture 18
Process improvement
Juran Trilogy
Week 7
Lecture 19
Improvement Strategies
Lecture 20
Lecture 21
MID-TERM
Week 8
Lecture 22
Benchmarking(Reasons of benchmarking)
T-1:Dale H. Besterfield Ch 8 Page 208 T-1:Dale H. Besterfield Ch 8 Page 209 T-1:Dale H. Besterfield Ch 8 Page 207 T-1:Dale H. Besterfield Ch 8 Page 211 T-1:Dale H. Besterfield Ch 8 Page 213 T-1:Dale H. Besterfield Ch 8 Page 217 T-1:Dale H. Besterfield Ch 8 Page 220 T-1:Dale H. Besterfield Ch 10 Page 254 T-1:Dale H. Besterfield Ch 10 Page 253 T-1:Dale H. Besterfield Ch 10 Page 255 T-1:Dale H. Besterfield Ch 10 Page 258 T-1:Dale H. Besterfield Ch 10 Page 270
Understanding how organisations measure themselves against the best industry practices Understanding how organisations measure themselves against the best industry practices Understanding how organisations measure themselves against the best industry practices Understanding how organisations measure themselves against the best industry practices Understanding how organisations measure themselves against the best industry practices Understanding how organisations measure themselves against the best industry practices
Case study
Benchmarking(Process)
Benchmarking(Introduction)
Lecture 23
Benchmarking(Decision to benchmark)
What to Benchmark
Slide Show
Benchmarking(Planning)
Lecture 24
Answering questions
Pitfalls and Criticisms of Understanding how Benchmarking organisations measure themselves against the best industry practices Implementing a quality system Understanding of Adoption of ISO 9000 series as National standards Understanding of Adoption of ISO 9000 series as National standards Understanding of Adoption of ISO 9000 series as National standards Understanding of Adoption of ISO 9000 series as National standards Understanding of Adoption of ISO 9000 series as National standards
Brainstorming
Week 9
Lecture 25
TEST 1 ASSIGN
Lecture 26
Demonstration of process
Slide Show
x20
Week 9
Lecture 27
T-1:Dale H. Besterfield Ch 10 Page 273 T-1:Dale H. Besterfield Ch 10 Page 276 T-1:Dale H. Besterfield Ch 10 Page 281 T-1:Dale H. Besterfield Ch 10 Page 287 T-1:Dale H. Besterfield Ch 10 Page 294 T-1:Dale H. Besterfield Ch 10 Page 296
Understanding of Adoption of ISO 9000 series as National standards Understanding of Adoption of ISO 9000 series as National standards Understanding of Adoption of ISO 9000 series as National standards Understanding of Adoption of ISO 9000 series as National standards Knowledge of EMS Environmental Management Systems Knowledge of EMS Environmental Management Systems Demonstration of process
x20
Environment Impact
Slide Show
Week 10
Lecture 28 Lecture 29 Quality Function Deployment : T-1:Dale H. Besterfield Ch 12 Failure Mode Effect Analysis(QFD Page 316 Team) Quality Function Deployment : Failure Mode Effect Analysis (Benefits of QFD) Quality Function Deployment : Failure Mode Effect Analysis (Voice of Customer) Quality Function Deployment : Failure Mode Effect Analysis (Introduction) Lecture 30 Quality Function Deployment : Failure Mode Effect Analysis (House of Quality) Quality Function Deployment : Failure Mode Effect Analysis (Building a House of Quality) T-1:Dale H. Besterfield Ch 12 Page 317 T-1:Dale H. Besterfield Ch 12 Page 319 T-1:Dale H. Besterfield Ch 12 Page 315 T-1:Dale H. Besterfield Ch 12 Page 322 T-1:Dale H. Besterfield Ch 12 323
Test 1 mplementing Voice of the customer in the final product or service by QFD planning tool Benefits of QFD Example etc Implementing Voice of the customer in the final product or service by QFD planning tool Implementing Voice of the customer in the final product or service by QFD planning tool Implementing Voice of Case study the customer in the final product or service by QFD planning tool Implementing Voice of the customer in the final product or service by QFD planning tool Implementing Voice of the customer in the final product or service by QFD planning tool Implementing Voice of Images the customer in the final product or service by QFD planning tool Slide Show
Tool of QFD
Week 11
Lecture 31
Quality Function Deployment : Failure Mode Effect Analysis (Reliability) Quality Function Deployment : Failure Mode Effect Analysis (Failure Rate)
T-1:Dale H. Besterfield Ch 14 Page 378 T-1:Dale H. Besterfield Ch 14 Page 379 T-1:Dale H. Besterfield Ch 14 Page 380 T-1:Dale H. Besterfield Ch 14 Page 384 T-1:Dale H. Besterfield Ch 14 Page 401 T-1:Dale H. Besterfield Ch 14 Page 401 T-1:Dale H. Besterfield Ch 18 Page 461 OR-3
Implementing Voice of Slide Show the customer in the final product or service by QFD planning tool
Probability of survival Implementing Voice of Exponential Distribution the customer in the final product or service by QFD planning tool Product Related failure modes Implementing Voice of x20 the customer in the final product or service by QFD planning tool Implementing Voice of the customer in the final product or service by QFD planning tool Implementing Voice of the customer in the final product or service by QFD planning tool Slide Show
Lecture 32
Quality Function Deployment : Failure Mode Effect Analysis (Intent of FMEA) Quality Function Deployment : Failure Mode Effect Analysis (Stages of FMEA)
Stages of FMEA
Lecture 33
Quality Function Deployment : Failure Mode Effect Analysis (Example of FMEA) Quality Function Deployment : Failure Mode Effect Analysis (Document Preparation)
Brainstorming
Implementing Voice of TEST 2 ASSIGN the customer in the final product or service by QFD planning tool Understanding the best Image technical tools used in industry for improving product and service quality
Week 12
Lecture 34
Identify problems
Construct a Process Flow Understanding the best Diagram for activity technical tools used in industry for improving product and service quality Diagram for Relation between effect and its causes Understanding the best technical tools used in industry for improving product and service quality Understanding the best technical tools used in industry for improving product and service quality Understanding the best Slide Show technical tools used in industry for improving product and service quality Brainstorming
Week 12
Lecture 34
Understanding the best technical tools used in industry for improving product and service quality Understanding the best Demonstration of technical tools used in process industry for improving product and service quality Understanding the best technical tools used in industry for improving product and service quality Understanding the best Slide Show technical tools used in industry for improving product and service quality Understanding the best x20 technical tools used in industry for improving product and service quality Understanding the best technical tools used in industry for improving product and service quality Understanding the best technical tools used in industry for improving product and service quality Slide Show
Lecture 35
Statistics as a science
RW-1
Process Spread
R-1:Subburaj Ramasamy
RW-2
Slide Show
Lecture 36 Week 13 Lecture 37 Taguchi's Quality(Loss Function) T-1:Dale H. Besterfield Ch 20 Page 561 T-1:Dale H. Besterfield Ch 20 Page 561 T-1:Dale H. Besterfield Ch 20 Page 575
Test 2 Quadratic Loss Function How to use quality Slide Show Equation engineering as a science
Taguchi's Quality(Introduction)
Quality Sciences
Lecture 38
Week 13
Lecture 38
Lecture 39
Statistical Tolerance
SPILL OVER
Week 14 Lecture 40 T-1:Dale H. Besterfield Ch 18 Page 482 ; 500 T-1:Dale H. Besterfield Ch 14 Page 378 ; 379 Variable and Attribute Control Charts Statistical Process Control x20
Lecture 41
Slide Show
Test 1
To evaluate about understanding and analytical skills of student. To evaluate the analytical skills of student in solving quality control problems. To evaluate their observational, analytical and creativity skills
Written Test based on covered topics of syllabus. Evaluation on the basis of marks assigned to each question in the test. On the basis of evaluation parameters of the homework sheet.
Test 2
Individual
11 / 12
Homework 1
Homework sheet for the students based on the topics covered in the class.
Individual
5/6