1. Procedure to get ISO? - referring back to SIRIM procedures as a badan persijilan.

- Anugerah Kualiti Perkhidmatan Awam Negeri Sarawak 2010 DBKU itself has intergrated 3 system. = 3 element in 1 procudre, whereby the has MS ISO 9000- for quality, MS 14000- Enviromental, OHSAS 18001 for safety 2. the importance of ISO -in opinion, on DBKU as an LA is more towards giving service to please the public. the objectives is more towards achieving the KPI, piagam, Trust, Quality, information of services. - the scope of certification given by SIRIM for DBKU are management of LA service, covering licensing, parking services, environmental health, drainage and green management, asset mangament and maintenance, enforcement and security and library services 3. perks and advanatge - DBKU is the first PBT to receive MS 14000 certifcation by SIRIM - works are to be done in accordance to procedure, consistency as a basis of guidelines and perfomance indicator towards an organisation. the quality awards received will be the benchmarks for others to follow as assess the effectiveness of qualitty managment in the organisation itself.