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Project Initiation

Client

Initiates new project

Negotiates alternatives with Delivery Manager

Insist on continuing project?

NO

Project placed on hold

YES

Delivery Manager

Accepts service request

Informed that there is not an ID available

Work with Design Manager to reprioritize projects and continue

Identifies stakeholders and project RACI

NO

Design Manager

Initiates intake form. Determine if new course or maintenance

Initiation Meeting

Checks allocation status

Is ID available?

YES

Determine sourcing type and allocate project lead

Initiate WTS

Initiate project Vendor

Vendor or InHouse? Vendor Design/ Develop

Instructional Designer

Conduct project spitball session

Initiation Meeting Agenda/Data Capture Form Conduct project spitball session In-House Design/ Develop

In-House

In-House Design & Develop


Design Phase Content Review Phase Closeout Phase

Client/ Stakeholder

Approve prototype?

Approve?

YES

Delivery Manager

YES

NO

YES

YES

NO

Check-In Meeting

Content review

Closeout Meeting

Design Manager

Project initiated

Approve prototype?

Approve content?

After Action Meeting

Instructional Designer

NO Project initiated Develop PWO and proposal. Determine modality Gather information, conduct interviews, etc Create HLDD, blueprint, etc Update and resubmit Check-In Meeting Agenda/Data Capture Form Conduct weekly check-ins until project is complete Develop project

NO Update and resubmit After Action Meeting Agenda/ Data Capture Form Closeout Meeting Agenda/Data Capture Form Postmortem (Vendor and client satisfaction surveys) Project complete, sent to DAM

Vendor Design & Develop


Design Phase Content Review Phase Closeout Phase

Client/ Stakeholder

Approve prototype?

Approve?

YES

Delivery Manager

YES

The vendor never has direct communication with client.

NO

YES Check-In Meeting

NO

Closeout Meeting

Design Manager

Content review YES Approve prototype? Check-In Meeting Agenda/Data Capture Form

After Action Meeting

Instructional Designer

Conduct weekly check-ins until project is complete

Approve content?

After Action Meeting Agenda/ Data Capture Form

Closeout Meeting Agenda/Data Capture Form

Forward formal project sign off to Vendor

Postmortem (Vendor and client satisfaction surveys)

Project complete, sent to DAM

NO

NO Update and resubmit Update and resubmit Sign off on final project

Vendor

Project initiated

Create prototype based on HLDD and blueprints

Develop project

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