THEORIES AND MODELS OF COMMUNICATION

Communication Models
1. Source = where the message begins transmitted by the brain by:

a.

Speech/Writing Delivery Meaning literal, implied, slang

Factual description relies upon 1.Details 2.Accuracy

3. Dental terminology, specific dates, names, numbers style your own vocabulary, and expression, avoid shocking or judging your patients vocal sigh, laugh, moan, breathing, rate, loudness, pitch, articulation/pronunciation

5 Factors governing your choice of style

To describe To inform To instruct/educate/teach To evaluate/judge, give praise/blame

3 appropriate types of talk

small talk = introduce yourself dental talk = information business talk = appointments, financial arrangements

b. Body movements nonverbal physical contact environment organization, odors, appearance time usage and value

c. Art d. Music

If message received and understood

1. Encoding (tell others about yourself and your goals)

2. Channel = media used to send messages = (speech, memos, telephones)

Decoding = What do others do to help you understand what they are trying to convey = heard and interpreted = are you talking to peers and the language will be understood

Feedback = What made you understand

Factors affecting communication:

1.Communication skills = Not acquired from birth 2.Attitudes = Effect ability to communicate lack of interest

3. Knowledge = The DA needs to know dental info in order to communicate.

4. Position within sociocultural system = professional individuals feelings about semiprofessionals.

Communication Behavior = The 5 Es

Education, Experience, Expectations, Emotion, Environments. (room, lighting, odor, taste, feelings, hearing, sight)

The 5 Es and the senses = perceptions = How we interpret. Responses = From the pt.

4 types of situations in which the Dental Auxiliary might find the vocal aspect of communication to be significant in dealing with pts.

1. Telephone conversation = tone and pitch convey attitude and emotion, care or indifference, friendliness or just plain business

2. Casual conversation = can be used to put the patient at ease, while escorting to the treatment room and seating in the dental chair

3. Interviews = speaking loudly enough for patient to hear you; diction important so patient can understand each word

Dental care procedures = if noise from amalgamator or high-speed handpieces etc. interferes with communication, Increase your volume, or better, wait until noise has stopped.

Three guidelines for appropriate communication 1. Voice/tone 2. Pay attention to others, tone, pitch, volume 3. Use English pronunciation

Three techniques to evaluate nonverbal behavior 1. Mirror 2. Video tape 3. Feedback from others