Keith K.

Williams
2818 Elm Ave Rapid City, SD 57701 (605) 348-4625 Objective: An interesting position where I can use my experience and skills in a variety of tasks.

Experience: National Electronic Warranty Rapid City, SD Case Manager 02/2007 to 05/2011 Assist DirecTV customers with technical or account issues. Coordinate service calls and equipment replacement. Communicate with local service providers and other departments on the customers behalf. Follow up to confirm the issue resolution with the customer. Office Depot, Inc. Rapid City, SD Sales Associate; Electronics 09/2004 to 02/2007 Assist customers to select and purchase electronics and software. Operate a cash register. Stock inventory. City of Rapid City Rapid City, SD Cemetery Grounds Worker Summers of 2002,2003, and 2004 Mow, Water and Trim Cemetery grounds. Maintain irrigation system. Perform regular service on equipment. Assist with grave digging. Black Hills Workshop Rapid City, SD Computer Programmer 1999 to 2002 Design, implement and debug computer programs in an AS/400 environment. Assist users with software or hardware issues. Perform operations tasks including nightly back and printer oversight. SDSU, West River College of Nursing Rapid City, SD Computer Technician 1998 to 1999 Install computer software and hardware in a Novell/Windows environment. Assist staff and faculty with software/hardware issues. Assist with teaching the use of software/hardware. Horizons, Inc Rapid City, SD AutoCAD Programmer 1997 to 1999 Extract topological mapping data from a database on a VMS computer. Convert data into contour maps in AutoCAD drawing or other formats. Prepare and ship drawings to clients.

Ridco, Inc. Rapid City, SD Computer Programmer 1999 to 2002 Design, implement and debug computer programs in an UNIX environment. Assist users with software or hardware issues. Perform operations tasks including nightly back and printer oversight. Education: Black Hills State University A.S. in Computer Applications Programming Montana State University B.S. in Business, Major in Accounting References: Available upon request. Spearfish, SD 1988 Bozeman, MT 1981