December 7, 2012 Mrs.

Pat McCoy Dear Pat: Thank you for taking the time to meet with us today to discuss the incidents involving your mother and father at Summerland Seniors Village. You made us aware of information that was previously unknown to us and we will be able to use this information to improve our policies, procedures, reporting and communication. We sincerely apologize to you and your family for all you have gone through over the past several weeks and months as a result of what happened to your parents at our facility. Thanks to the information you provided to us today, we now know that errors were made by our staff in reporting the injury to your mother and we will be taking appropriate action to ensure reporting is more comprehensive and that communication with family is more timely. In your fathers case, there was an obvious breakdown in communication that resulted in his absence from meals going unreported for several days before he was found in his room. In this case too, we are taking steps to improve our reporting procedure and communication between staff members. Unfortunately, even the best policies and procedures cannot eliminate human error. Nevertheless, we will continue to strive to improve our systems and staff training so that we can reduce human error to an absolute minimum. Once again, thank you for meeting with us. Please dont hesitate to contact either of us if we can be of any assistance in future. Sincerely,

Azim Jamal President and CEO

Tony Baena Vice President Operations

CORPORATE OFFICE
SUITE 1160-1090 WEST GEORGIA STREET VANCOUVER, B.C. PHONE:(604) 662.4969 FAX: (604) 662.4939 V6E 3V7