Revised Response

Promotions Department CostClub Corporate Headquarters 7654 South Cactus Drive Las Vegas, NV 89111 September 11, 2012

Ms. Lisa Hawkins 4321 West Sunnyside Drive Glendale, AZ 85303

Dear Ms. Hawkins After receiving your letter about the circumstances with your CoolCash points we decided to investigate the problem. Over the past couple days I have been in contact with management at your local store, Glendale CostClub #6, and have been reviewing your accounts to find out what happened. After reviewing your account I could see there was a valid purchase made with your CoolCash points. On December 23, 2011 at 6:49 pm, a joint account holder, Charles Hawkins purchased a jumbo party tray for $104.56. When purchasing this tray he opted to use $100 of the CoolCash points. Since this was a valid purchase we are unable to credit you back any of the CoolCash points. For any future clarifications you can always access your account through www.costclub.com/account to manage your points balance as well as who has access to your account. Along with this letter we have also included a 10% off cupon for your next purchase here at CostClub. You are a valued customer and we would always want to ensure that you have the highest satisfaction when shopping with us. On behalf of everyone here at CostClub we thank you for shopping with us and hope for your continued customer service. Sincerely, Tina Jones Tina Jones CostClub Service Representative 1(800) 234-4456

Copyright 2012 All rights reserved. | Tina Jones (TJones) | ENG 302 Business Writing