MUMBAIKARS LIFE IN LOCAL TRAINS

Professor in charge: Prof. Zeeshan Mirajkar Tolani College of Commerce, TYBMS Date of submission of report: 20th February 2010

Table of Contents
Acknowledgment5

Executive Summary6

Introduction.7

Summary of Major Findings..9

Body of Report16

Recommendations.43

Appendix.45

Bibliography.45

Declaration

We group members of T.Y.B.M.S from Tolani College of commerce SEMESTER VI hereby declare that we have completed this Project on Mumbaikars life in local trains in the Academic Year 2010-11. This information is true and original to the best of our Knowledge.

Certificate
We hereby certify that we the group members of TYBMS from Tolani College of commerce

SEMESTER VI have completed their project on Mumbaikars life in local trains in the

academic year 2010-11. This information submitted is true and original to the best of our knowledge.

Acknowledgements

Our team would like to express their sincere thanks to Prof. Zeeshan Mirajkar for giving us such a unique opportunity to study and the subject in depth. His invaluable guidance and support in this endeavor has been a constant source of inspiration. Finally it is our foremost duty to thank all our respondents, family and friends with which this research would not have been successful.

Executive Summary
Have you ever traveled in a Mumbai local train? And if yes, how was your experience? Well the answers received to this simple question revealed a surprising amount of dissatisfaction with the railway services which seemed to contradict with the statement published by the railway government that more people are traveling by trains than ever before. The Mumbai local train system which is spread over 302 route kilometers is considered the lifeline of Mumbai, the commercial capital of India. Riding in crowded Mumbai trains is not for the faint of heart. For the timid, getting into and off a Mumbai train is close to a life altering experience. Engulfed in a sea of humanity, the hapless commuter just flows with the tide. In 2008, 3,404 people were killed in Mumbai trains mishaps, according to the Wall Street Journal. Those killed were commuters on the trains, crossing the tracks or slipped off the platform while boarding or getting off extremely crowded trains. "Accidents are so common that stations stock sheets to cover corpses," Eric Bellman wrote in the Wall Street Journal. The Journal estimated that the Mumbai commuter network's rail tracks carry 20,000 passengers every day for each kilometer far higher than rail networks of any other country. During peak hours in Mumbai, 550 people travel in a carriage built for 200. Mumbai's horrific deaths involving commuter trains begs us to ask the question whether the blame rests on the failure of the Indian state to build a basic infrastructure for its people or the lack of traveling etiquette and carelessness of the commuters?

Introduction

Background of the study: -

Traveling is a major component of our modern lives and local trains have become a hallmark of Mumbai.Like any large, densely populated urban area the trains are essential for getting people around, as the road network simply could not cope with such large numbers of commuters, especially at peak hours of travel. The city would grind to a halt without them.Therefore one is not surprised to know that the daily commuters call the locals as their first homes; considering the fact that some of them spend more than six hours traveling in these trains day in and day out. An estimated 6.4 million commuters living in the far-flung suburbs of Mumbai use the local trains daily to travel to their workplace, making it the most widely used network in the country.

Objective of the research project: The local railways in Mumbai have become such an integral part of our lives, that many of us dont question its convenience & safety. We would like to conduct a survey on how the drive toward convenience and safety in railway travel might be resisted through human behavior or practice or the system itself , and to what extent does the behavior or practice or the system resist the tendency to turn the railway services into an efficient, effective commodity

Definition of the problem: - Traveling inconvenience and dangerous travel Scope of study-composition of sample and period of study: The Mumbai local trains travel from Mumbai V.T to Andheri and back Mumbai V.T to Vashi/Panvel and back Churchgate to Borivali/Virar and back Mumbai V.T. to Karjat/Kasara and back For this project report we chose to analyze the traveling behavior of commuters from Harbor Line, Central Line & Western. The study was carried out for a period of 4 days commencing on 12th February 2010 & ending on 16th February 2010.

Description of procedures of research: Our Team used the Field Survey method for our research. For the very purpose our team prepared a survey questionnaire to record the travelling habits and experiences of the commuters. The questionnaire was designed to acquire information about various travelling practices of the population e.g.:- crossing railway tracks etc. We kept in mind to use simple language so as to derive their responses accurately. The team decided to use a Likert scale and use Affirmative-Negative Questions for rating the responses of the people to the questions asked. We focused on both male and female of the following 3 age groups i.e. 20 to 30, 31 to 40 & 41 above. The team felt that this segmentation would be well versed with train travel and would provide us with better insight. We conducted a survey of 100 individuals.

The Field Survey helped us contact our target audience and receive their input which was vital to our survey for generating primary data.

Summary of Major Findings

Q.1) How many people travel in Mumbai local trains on a daily basis? Answer) Over 88% of the commuters in Mumbai use public transport (suburban trains or buses). The Mumbai local trains carry more than 6.1 million commuters on a daily basis. It has the highest passenger density of any urban railway system in the world. The Western Railway line between Church-gate terminus and Dahanu Road carries about 2.6 million passengers per day, almost 43 percent of the total Mumbai suburban rail traffic. The annual passenger traffic density for the Western Line exceeds 145 million passengerkm per km of route per year. In other words, more than 145 million passengers travel, on average, over each km of line per year. The busiest segment, 60 km between Church-gate terminus and Virar, carries almost 900 million passengers per year. The annual traffic density, about 255 million passenger-km per km of route, is believed to be the world record for passenger rail transport. Due to its extensive reach across the Mumbai Metropolitan Region, and its intensive use by the local urban population, overcrowding has grown to be a compelling problem (4,700 passengers are packed into a 9-car rake during peak hours, as against the rated carrying capacity of 1,700). This has resulted in what is known as Super-Dense Crush Load of 14 to 16 standing passengers per square meter of floor space. Trains on the suburban line are on average more than 4 minutes apart, contributing to the problem of overcrowding. The impending introduction of new higher speed rakes may help address the issue.

Q.2) What is the number of fatalities happening in railway travel? Answer. Yearly more than 3,500 people die on the Mumbai suburban railway track due to unsafe riding on trains or trespassing on railway tracks or as a result of suicide attempts. This is believed to be the highest number of fatalities per year on any urban or suburban railway system. Most of the deaths are of passengers crossing the tracks on foot, instead of using the footbridges provided for going from one platform to another, and are hit by passing trains. Some passengers die when they sit on train roofs to avoid the crowds and are electrocuted by the overhead electric wires, or hang from doors and window bars. Due to these fatalities, automatic doors will be installed an all rakes by 2016 along with longer platforms and more frequent trains. Central and Western Railway was forced to release under the Right to Information Act that at least 20,706 people have died in the last five years; an average of 10 each day. Q. 3) What precautions are taken by the railway authorities for the safety of the passengers? Answer.Some time back, Mumbai witnessed several incidents of stone throwing on the locals by miscreants, inflicting injuries on many a passenger. Alarmed at these incidents, the railways have progressively provided window grills on all the rakes for the safety of the passengers. Similarly there was an accident when many ladies, who jumped off their train (which had halted midway between two stations) due to a fire, got injured due to the fall. At least Central Railway has taken steps to provide, yes 'steps' for every ladies compartment of the trains, to facilitate alighting midway if such a need arises. Similarly, many trains have been provided with speakers in passenger compartments for any public

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announcement. Measures taken include timely replacement of over-aged assets, adoption of suitable technologies for up - gradation and maintenance of track, measurement of overstressing of track and bridges, rolling stock, signaling and interlocking systems, safety drives and inspections at regular intervals to monitor and educate staff for observance of safe practices. However instances of such offences still prevail. Q.4) How many trains operate in Mumbai on a daily basis? Answer. More than 6 million people travel per day on Mumbai Suburban section alone. Of the 2100 plus services run in Mumbai 1133 services which includes 589 twelve car services are run by Western Railway with a phenomenal frequency of 3 minutes during peak hours. Western Railways carries more than 3 million passengers per day. Western Railways was first in the world to start an exclusive Ladies Special Train between Church-gate and Virar. Western Railway is a pioneer in implementing the state of art 'Train Management System' (TMS) over its suburban section till Virar. TMS gives real time in formation of train movement to commuters. The actual count down of train expected in minutes is displayed at the stations with automatic announcements.

Q.4) What does The Railway budget 2009-10 & policies of Mamta Banarjee hold for Mumbai? Ans. Highlights of Rail Budget 2009-10.

SMS updates to indicate berth and confirmation status E-ticketing simplified 49 stations of religious importance to be upgraded Tatkal scheme to be reduced from 5 days to 2 days No increase in passenger fares across classes Toilets to be similar to ones in aircrafts; facilities for every journey longer than 2 hours

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Multi-functional utilities like bookstores and STD booths will be made available in stations Cold storage facilities for farmers to store produce Non-stop AC 'Turant' trains to be introduced 12 new 'Turant' AC sleeper trains between major metros Optic fiber network to be optimized Increase number of women commandos in key routes Hospitals to be developed for railway staff Girl child scholarship for Group B Rail employees Cold storage facilities to be developed Mechanized laundry to be provided at key stations 11,000 MW power project for traction support Metro concession in Kolkata to minority students Launch of premium parcel service between 3 stations Total working expenditure estimated at Rs 81,685cr New scheme called 'Ijjat' for low income monthly travel Press correspondents to get 50% concession Commando unit to be raised, women unit will also be there Integrated security system for 140 sensitive stations ADGM of each zone will be responsible for supervision Ambulance services for passenger in metro cities to start with Ramps, special bogeys for physically challenged and senior citizens Rail over and under bridges : Centre-state funding to be reviewed Security will be priority : both on stations and on board 50 stations to be class-1 stations with world class facilities Doctors on long-distance trains Focus on cleaner trains Multi-function complexes in station premises Special facilities to be provided at 375 stations Air-conditioned double decker coaches will be rolled out for intercity commuters Passengers can now buy computerized tickets from over 5000 post-offices

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ATMs on 200 mid and small sized stations New train information system to be started in Kolkata, Chennai, Delhi Launch of premium parcel service between 3 stations New policy to allow private freight terminal Railways to lease out land for commercial purposes Special recruitment drive to fill up physically challenged posts Metro Rail Hospital in Tollygunj to be upgraded Mamata Banerjee presents Railway Budget 2009-2010

Passenger Amenities

Press correspondents to be given 50% discount along with spouse Student concession: High Madrassa and Senior Madrassa students to be included in discount scheme Rs 25 per month ticket without surcharge for unorganized sector employees under Izzat scheme for people with salary up to 1500 National sports persons to be preferred at in recruitment E-ticketing to be enhanced, simplified Unreserved ticketing terminals to be expanded from 5000 to 8000 Automatic ticket vending machines to be increased Computerized issuance of tickets from 5000 post offices SMS updates to indicate berth and confirmation status Railways to develop cold storages for farmers to store vegetables and fruits Tests on environment friendly, green toilets Mobile ticketing vans for purchase in local markets: 50 such vans to be introduced Vacuum toilets in trains Railway hospitals to be upgraded Ambulance services for passenger in metro cities to start Online infotainment services in major long distance trains including Rajdhani and Shatabdi trains

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PRS is now in 800 locations with more than 600 terminals, will cover 200 locations more All MPs can now identify one PRS location of their choice in their constituencies Automated ticketing vendors in 200 large stations AC double-decker coaches for intercity travel ADGM of each zone will be responsible for supervision At least one doctor in long distance trains Punctuality, safety, good food, water and toilet facilities. Also emphasis on cleanliness To launch janata khana with regional cuisines

Development Work

Target mechanized maintenance of 3,500km in FY10 Seven nursing colleges to be set up on railway land in places including Delhi, Kolkata and Mumbai. 50 stations to be upgraded to world class standards (list at the end) 49 stations to be developed al pilgrim centers Railway medical colleges to be developed along with rail hospitals on publicprivate partnership. Multi-functional complexes with shopping malls, food stalls, medicines and variety stores in different parts of the country. A new coach factory with state-of-the-art facilities, exclusively for manufacturing 500 coaches per annum to be set up at Kanchrapara in West Bengal. Work on coach factory in Rae Bareli to be speeded up. Mega logistics hubs in Eastern and Western corridors Colleges on Rail land on Public-Private Partnership To set up 1000 MW power plant 309 out of 375 stations will be developed with modern facilities Optic fiber network to be optimized Rail over and under bridges: Centre-state funding to be reviewed To put railways land to productive use along freight corridor 14

Private operation of freight terminals will be encouraged To use Rail Land Bank for industrial purpose Viability study for 4 new dedicated freight corridors Freight and wagons 18,000 wagons to be acquired during the current year, says Banerjee. Plan to improve workshop efficiency Upgradation of railway printing presses Mega logistics hubs proposed Premium freight services Tuglakabad and Chennai Tuglakabad to Mumbai Tuglakabad to Howrah

Trains

High-capacity air-conditioned double-decker trains to be introduced on select inter-city routes, says Banerjee. Superfast parcel express trains to be started on a pilot basis between Delhi and Chennai and Delhi and Mumbai. Now in south, south western railways in 2 years Yuva train: AC seat @ Rs 299 up to 1500 kms and Rs 399 for up to 2500 kms Mumbai to Delhi and Delhi to Kolkata Plan warehouses to curb wastage of perishable freight New Coach Factory Kacharapara, West Bengal Only ladies special trains in Kolkata, Delhi and Chennai Turonto Trains to be introduced. These will be non-stop trains between major stations. 12 new AC sleeper non-stop trains

Stations to be given World-Class facilities In Mumbai only CST

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Body of report: Analysis & Interpretation of data collected Interpretation of research project

Demographic factors

The above mentioned graph shows occupation status of Mumbai people travelling by train. According to the survey conducted 53% of people in service, 13% are in business & 34% people are in other occupation.

According to the age group of 2130,31-40,40 & above the people travel by train are 66% ,17%,17% respectively. People belonging to the 21-30 age range are the youngsters.

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According to our survey People who travel by western railway are more in numbers as compare to central & harbor railways that is 72 % people travel by western route than of 26% of central & 2% of harbor.

According

to

our

survey

Mumbaikars travelling in local trains are composed more number of male population than of women population that is 65% of male & 35% of women.

Analysis 1. How often do you travel by local trains in Mumbai?

According to our analysis 74% people are daily local train travelers, whereas10% people travel weekly, 12% travel monthly & 4% travel annually. Daily local train travelers are more in numbers because traveling by train is convenient mode of transport and it is an inexpensive mode.

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2. Is travelling by train the most convenient option for you against buses?

47% people of the sample size have chosen traveling by trains is most convenient option against buses. Whereas 35% people strongly agree for choosing train as best option over other modes of transport. 12% are neither agree nor disagree, 4% are reluctant to rate railway as best travelling option & 2% are strongly disagree for travelling by train.

3. Do the trains run as per schedule?

8% of the total target audience found the trains running rarely as per scheduled whereas 12% says the trains are always as per scheduled.21% people faces great incontinence due to irregular railway schedule where 27% found sometimes railways run as per schedule, 32% said that occasionally time. trains are coming on

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Reasons: The infrastructure of Mumbai railways is ancient which was developed by British people in their age & is not meeting the present requirements of Mumbai railways. Also the outdated technology & poor condition of trains contribute to nonpunctuality of locals. Even the accidents which occur on tracks can delay trains from their schedule as on an average 10 people die on daily basis while travelling by train or crossing track.

4. Are the tickets priced fairly?

From the above diagram it is describe that 70% of people said that ticket prices of railways are fair. According to 10% of people prices of railway tickets are not fair.20% of population are confused between the price they neither agree nor disagree with fair prices of railway tickets.

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5. Do you find adequate seating space arrangement while you travel?

In the above diagram 14% people says that they always get the seat in train while traveling. 32% of them never got the place to seat in the trains while travelling, 15% got the seat occasionally.17% of people got place rarely and 22% got sometimes place for seat. Reasons: 4,700 passengers are packed into a 9-car rake during peak hours, as against the rated carrying capacity of 1,700 which creates the problem of inadequate seating space arrangement.

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6. Are the train compartments adequately spaced to handle the huge amount passengers?

The train compartments adequately spaced to handle the massive amount of passengers for this statement Only 5% of people strongly agree and about 16% of them are strongly disagree. About 22% of people are agreeing and 35% are disagreeing with the statement. Almost 22% of people are confused they are not either agree or disagree. Reasons: A Mumbai local trains compartments capacity of carrying passengers is 200. During peak hrs. train compartment is completely packed with 450 & more passengers. This has resulted in what is known as Super-Dense Crush Load of 14 to 16 standing passengers per square meter of floor space.

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7. Are railways platforms spacious enough to handle the crowd during the peak time? From the above diagram 52% of people disagree for the capacity of railway platform to handle the crowed during the pick time. About 23% of people saying there is adequate place on platform to handle the crowed in pick time. 20% of the people puzzled between yes or no.

Reason: Again the reason for this scenario is same i.e. the infrastructure of Mumbai railways has not been modified from decades to meet the current requirements of passengers.

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8. a) Do you feel its worth value paying for the first class travel than in

second class?
According to above diagram 58% of people saying no its not worth value paying more for first class travel than second class.34% of people said yes for pay for first class than second class is worth value. 8% people cannot say anything about this situation.

Reason: The fair of 1st class ticket is much higher than 2nd class fair which in turn leads to fewer crowds in 1st class compartments which then leads to comfortable travel than the 2nd class compartment.

b) If no then what makes you travel in 2nd class

56% of overall people said that the prices charged for first class compartment make them to travel by 2nd class. Bogies are too less for the first class this making 31% people to travel by 2nd class. Because of some other problem 13% people are travels by second class.

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9. Rate the cleanliness in the COMPARTMENTS of Mumbai local trains according to the scale given below?
From the above diagram 36% people remarked the cleanliness of compartment in local is poor. 27% of people are satisfied with cleanliness of compartment. 20% of them remarked good and 9% saying very good for cleanliness of compartment. Only 3% is saying it is excellent and 5% saying it is worst.

Reason: The fact which many of the people are not aware of is, each & every operating local train in Mumbai is washed in morning 3 oclock in train car-sheds from outside & inside. But these are the people of Mumbai who are creating the mess with some of their unhygienic habits like spitting anywhere & throwing garbage wherever they want.

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10.Rate the cleanliness on the PLATFORM of Mumbai local trains according to the scale given below?
From the above diagram 28% people remarked the cleanliness of platforms of local trains is poor. 33% of people are satisfied with cleanliness of platforms. 21% of them remarked good and 8% saying very good for cleanliness of compartment. Only 4% is saying it is excellent and 6% saying it is worst .

11.After 11/7 railways bomb blast did you see any changes in the railway security of railway administration?

According to survey 57% people says no for security of railways, platforms,station. About 29% people seen changes in security of railway administration. 14% said cannot say.

Reasons: Even after receiving threat & warning calls from terrorists & other unsocial elements regarding bomb-blasting of trains & platforms railway authorities of Mumbai did not pay that much attention towards security measurements. Due to this the Mumbaikars have lost their faith in railway officials.

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12. Have you witnessed / heard of a quick response from railways authority to medicate the injured person within few minutes of the train accident?
From the above diagram 57% people said no for quick response from railway authority to medicate the injured person within few minutes of the train accident.34% people were not been in such a situation. Only 9% are saying there is quick response from railway authority towards injured people.

Reasons: The railway staff is not trained properly to handle such situations & even they are not equipped with the required medical facilities. The perfect example of this can be 11/7 bomb-blasts where Mumbaikars helped each other to carry injured people to hospitals or to treat them with medical aid. 13. Have you ever lost your valuables while travelling in local trains? 41% of people were lost their valuables while traveling in local train. Huge amount of people that is 59% people saying they had been not yet in such a situation.

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14. Give rating to the following scale for the security arrangement on railway station for theft & other things 35% passengers have given poor ratings to the security arrangement on railway station for theft & other things. 12% said that it is worst for theft security on railway station. Whereas 4% saying excellent , 5% saying very good, 15% saying good and finally 29% saying it is a satisfactory about theft security on railway stations.

Reasons: The main problem of India Corruption, even leads to poor security arrangements for theft & other things as some of the railway police officers are with the thieves to earn extra money from them in the form of commission. Even not coming to duty on time or not performing duty properly has lead to dissatisfaction from Mumbaikars.

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15. Do you face any problem while travelling with your spouse in the same compartment? According to above pie chart 39% people dont face any problem while travelling with their spouse in the same compartment, 26% said yes and 35% said sometimes/maybe when they travelling with their spouse. Most of the people dont face any problem while travelling with their spouse in the same compartment but still more number of passengers face inconvenience due to inadequate space, heavy rush.

16. Have you experienced any kind of misbehavior from railway authority? (Ticket collector or checker) 48% of Mumbaikars train traveler said that they had not experienced any misbehavior from railway authority. 30% said yes that they face misbehavior from railway authority.22% of people cannot say anything about the behavior of the railway authority. This states that the railway staff shows understanding towards the passengers needs. Also they help in many critical situations. On the other part they also have to be trained on their communication skills & should be honest.

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17. Give remarks to the following scale for the services provided by the railway authority. 39% of the population is satisfy with the services provided by the railway authority.23% said good, 5% said very good and 5% said excellent for services provided by railway authority. 8% saying it is worst services provider and 20% people said it is poor service provider. That indicates services provided by railway authority are sufficient enough but still they have to improve on their services & infrastructure be competent.

Questionnaire no 2 Traveling dangerously in Local train 1. Have you ever travelled without a ticket?
According to our survey 77% of the population is travel in local trains with tickets, 21% travel occasionally without ticket whereas only 2% always travel without ticket. That indicates more number of people is aware of & abides by railways rules.

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Q.2 Do you stand close to the edge of the railway platforms while waiting for local trains? According to above pie chart 66% people refused to stand near to the edge of the railway platforms while waiting for local trains due to the risk factor, 23% travelers stand near the edge occasionally mainly while waiting for the train, whereas 11% always stand near to the edge of the railway platforms mainly to get into the compartment & for reserving the seat.

Q. 3. Do you board a compartment, even though it is crowded?

According to the primary data 35% of population never board crowded train compartment, 42% board the compartment occasionally due to less number of trains are available to their destination. Whereas 23% are the regular always compartment. board travelers who crowded

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Reasons: Mumbaikars has to board crowded train compartments as trains on the suburban line are on average more than 4 minutes apart & in order to stay on time to their respective works they have no option. Q4. I have to push and shove to board the train compartment. According to the data 45% of population occasionally has to push & shove while boarding the train compartment because railways are not sufficient to handle Mumbais huge population, 32% never push as they prefer safe traveling they are not the regular passengers where as 23% population has to always push & shove at the time of boarding the compartment during peak time.

Q5 Do you hang near the footboard while the Mumbai Local train is moving? According to our survey 65% of population never hangs near the footboard while the Mumbai Local train is moving because most of the accidents occur due to hanging near footboard & they prefer safe traveling whereas 28% hang occasionally as they dont find adequate space to stand inside the compartment, & 7% hangs always because they are used to for the same.

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Q. 6. Do you hang near the footboard while the Mumbai Local train is moving even when there is adequate seating space? According to primary data 64% of population never hangs near the footboard while train is moving & adequate seating space is available in the compartment as they prefer to sit & relax. Whereas 31% people occasionally hang near the footboard as train compartments are not adequately spaced to handle the huge amount passengers & 5% always hang for the enjoyment or show off.

Q.7.When I am in a hurry I cross the railway tracks. According to the survey 75% of people dont cross the railway tracks even they are in hurry or are getting late as they dont want to bear risk of life by crossing the tracks & are aware of the railway rules, 21% cross railway tracks occasionally during the peak time for getting the train on time & 4% always cross railway tracks who are mainly the hawkers, venders

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Presentations of findings and tentative conclusion

Is traveling by trains the most convenient option for you against buses
35 30 25 20 15 10 5 0 strongly agree agree male 19 32 female 16 15

How often do you travel by local trains in Mumbai?

da traveller ily

female 35%

male 65%

The above mentioned graph shows that about how much percentage are Mumbai local trains are preferred over the BEST buses by Mumbais public and following is the pie chart which reflects the percentage of Mumbaikars who travels daily by Mumbai local trains because of its low fare and faster mode .

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Have you witnessed / heard of a quick response from railways authority to medicate the injured person within few minutes of the train accident?
40 35 30 25 20 15 10 5 0 yes no not been in situation

Give ratings for the services provided by the railway authority

16 14 12 10 8 6 4 2 0 male Male Female satisfactory

15 12 7 5 3 1
female poor worst

Because of the lack of flexibility of Mumbai local authority to medicate the victim is poor following are the ratings given for poor service of the railway authority.

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Q Are railways platforms spacious enough to handle the crowd during the peak time?

Q Do you stand close to the edge of the railway platforms while waiting for local trains?

15

NO

Female 50%

10 5 0

Male 50%

male always

female occassionally

The maximum number of Mumbaikars feels that platforms of Mumbai are not spacious enough to handle the crowd during the peak time due to which they stand or have to stand at edge of the platform. The following chart will reflect the numbers

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Do trains as per schedule?

Are the train compartments adequately spaced to handle the huge amount passengers?

Never S ometimes

Occasionally Rarely 20 18 16 14 12 10 8 8 6 4 2

20 17 15 12 11 11

14 12 10
8

3 2 1

0
male
disagree

0 female
stronglydisagree agree

m ale

female

neutral stronglyagree

Most of the Mumbaikars occasionally aboard a compartment think that Mumbai local trains are seldomely as per the schedule due to which the compartments of locals get filled by the crowd coming late and are unable to accommodate the whole lot of passengers during peak timings. The right hand side graph shows the effect of people responding more towards trains having less capacity.

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Cross Tabulation
Ratings cleanliness in compartments and on platforms of Mumbai.

40 35 30 25 20 15 10 5 0

36 27 20 21

33 28

9 3 5 4

Compartment
Excellent Very good

Platform
Good Worst

satisfactory Poor

In the above mentioned graph it shows the rating given by Mumbaikars for cleanliness in Compartment's and platforms of Mumbai local trains. Majority of respondents have rated satisfactory for cleanliness and poor for cleanliness on the platforms this mean that commuters are satisfied with cleanliness in compartment but are unhappy with cleanliness on platforms this is due to lack of services provided by railways authority in connection to cleanliness. And Plus rules and regulation are not strictly followed made by railway authority.

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Rating by Mumbaikars about the services provided in connection to security arrangement

Excellent

Verygood

Good

Satisfactory

Poor

Worst

35 29 23 15 4 5

39

20

12
5 5

securityarrangement

services

In the above mentioned graph it shows the rating given by Mumbaikars about the services provided in connection to security arrangement by railway authority. Majority of respondents have rated poor for the security arrangement on railways station for theft & other things and satisfactory for the services provided by railway authority. This mean that though people are satisfied with services of railway authority still there is a need to improvise on security part of it as security arrangement is very poor.

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Below given is the rating given by respondents about the improper scheduling of trains which leads to inadequate seating while travelling

Always

Never 32 27

Occasionally

Sometimes 32

Rarely

21 14 8 15 17

22

12

Trainsrun as per schedule

Adequateseating arrangement while travelling

The Mumbai local trains are not as per schedule (difference of 5 to 10 mins app) which leads to the higher flow of passengers and trains getting jam packed resulting to inadequate sitting facility.

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Below given is the graph showing the cause and effect relationship

Always 43 36 21

occasionally 45

Never

31 23

To aboard in a comparment even thoughit is crowded

To pushto aboard the traincompartment

The above graphs reflect that because the trains compartments are packed and there is no space to move people have to push and shove to get in the compartment to find a space

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Limitations
When one undertakes a research project of such magnitude, one is bound to face a certain degree of barriers and problems. Our team could collect a limited sample as a sample of larger size was not feasible. Generating primary data and getting the accurate numbers for our report was a difficult task. Relative inexperience of the team members in making research projects was also a challenge.

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Conclusion
From this survey we were able to understand the importance of Mumbai local trains in the life of the Mumbaikars. We understood why Mumbai railways are called the lifeline of Mumbaikars and why is it so special to all. We also understood that railways are the one which carries the maximum amount of passengers than any other mode of transport and its economical than others. In our survey we found that though Mumbaikars loved to travel through railways they were having some complaints about it which we tried to cover in our project. We got to know that people wanted some changes in the system of the regulation of railways authority and scheduling of local trains. The Mumbaikars where pretty happy to travel by railways than other mode as they thought it was the quickest mode of transport. But they were not assure about the safety of to travel by railways especially after 7/11 attack on railways. Mumbaikars also wanted the coaches of railway trains to be increased so as to handle the ever growing population of Mumbai. By this project we understood some deadly facts about the accident occurring due to unaware trespasser the amount of casualties due to various reasons related to traveling in local trains were very high. Such that every day 10 people were died in the railways mishap. Mumbai is the busies city the city which never sleeps and to run the city MUMBAI LOCAL TRAINS play an important role.

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Recommendations
To Railway Authority- After the survey it is being found that the common
Mumbaikars are very unhappy about the functioning of Mumbai railway authorities. They want every person in the department to be flexible and should have ready to help attitude which is lacking in most of the personnel in the department. We say this on the basis of an Example:- we found during making our survey that the person sitting near the ticket window was not effective enough to disperse the crowd standing in front of his window though he may had been efficient he was not effective enough to handle the crowd due to which many people there ended up shouting and hauling and creating a mess near the ticket window. This is one of the problem that Mumbaikars face supporting this there are many such problems like trains do not run on time due to lack of efficiency in drafting the schedule of the daily frequency of local trains ,lack punctuality in mainting the complaint records and solving the problems as soon as possible ,failing in stopping the theft rate in local trains we support this statement with the following current data on theft and robbery.Of the 2,343 offences lodged last year, 1,675 were solved. The rate of detection in 2009 was 71% as opposed to 75% in 2008 and 74% in 2007. The recovery rate of stolen property was 46% last year, while it was 41% in 2008 and 39% in 2007. Cases of chain snatching, bag lifting, mobile theft and drugging passengers have surged.To bring down the unhappiness between the common Mumbaikars following steps should be taken. The first agenda of the Mumbai railways authority should be to tighten the security on the platforms and in the trains as Mumbai is now becoming a soft target for the terrorists and local trains are the best options to cut down Mumbais daily life. The railways should see that the arrival and departure time of railways are strictly followed so as to minimize the flowing crowd. Young blood with ready to help attitude person should be employed so that flexibility in work could be brought in. Strict measures should be taken against the people crossing the railway tracks.

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TO THE MUMBAIKARS -The survey revealed us the part of the situation in which the public of Mumbai were themselves in fault. It meant that there was a other side of a coin. In which the Mumbaikars loved to travel dangerously even thought enough measures were taken Mumbaikars loved to take risk and put their life on edge and travel dangerously. When we were collecting the questioner we found that though there was seats available to sit people were hanging on the doors. Which showed that only railway authority was not responsible for most of the accident which took place due to people falling from the train when they were hanging outside. We should realize importance of our life and should take the proper measures to travel safely. For which following measure should be taken by every passenger traveling in Mumbai local trains. The person should leave early so that he can get into other train if h misses the train which is packed, instead of leaving his on time and unnecessarily catching the crowded train and traveling dangerously. He should wait for train to stop instead of getting in before the train stop which is highly risky. He should go from the overhead bridge instead of crossing the railway tracks blindly. He should avoid traveling on the rooftops of the trains as it lead to instead death if that person comes into contact with the overhead cable.

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Appendix
1) Forms and questionnaires used for data collection 2) Tables, charts, graphs prepared on the basis of data collected

References and bibliography: www.searchindia.com/search/mumbai.../mumbai-train.html http://www-proxy.bryant.edu/~jcurran/Report.html http://www.indianrail.gov.in/ www.paidsurveys.co.in/ http://pib.nic.in/release/release.asp?relid=51548 http://www.emt-india.net/eca2009/AwardBooklet2009/fRailways457-482.pdf http://en.wikipedia.org/wiki/Mumbai_Suburban_Railway#cite_not e-2 http://www.irfca.org/articles/mumbai-locals.html

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