Total closed

ticket

100%

0%

NO SLA

No reply

ON SLA

on SLA %age

Out of SLA

Out of SLA
%age

159

38

22

92

130

81.76

29

18.24

Herman

24

13

20

83.33

16.67

Mohammed Basheer

19

17

19

100.00

0.00

Mohammed Sajid

61

38

10

11

49

80.33

12

19.67

Mohammad Salmaan

97

26

10

54

80

82.47

17

17.53

384

73

41

263

336

87.50

48

12.50

449

255

89

37

68

323

71.94

126

28.06

669

537

94

13

25

562

84.01

107

15.99

OSAMA A.HAMED

43

29

34

79.07

20.93

mohammad shafiq

221

29

178

207

93.67

14

6.33

abdulrahmanalzaidi

Ghulam Rahman

Faisal Masoud Al-Saad

Dubayyan

800

Staff Wise Ticket Distribution

700

669

600

562

500

449
384

400

336

323

300
221
207
200
159
130

126
97

100
61

29

24 20

19 19

80

49

48
12

107
43 34

17

Total closed ticket

ON SLA

Out of SLA

14

Category

Tickets

Computers Problems

502

Email Problems

155

Hand Punch

344

Internet

145

JDE - Finance

21

JDE - HR& payroll

19

JDE - Maintenance

117

JDE - Manufacturing

JDE - Stores

44

JDE -Supply

33

KMS

24

Network

89

OHR

76

OLCM Problems

59

Others
POS / Dispatch system (VAS)
Printers

120
78
217

RFID Gates

13

Scanners & Cameras

20

Telephone System
VPN

224
1

TicketTickets
category wise
600

502
500

400
344

300

224

217

Tickets

200
155

145
120

117
89

100
44
21

19
1

78

76
59

33

24

13

20
1