Download as pdf or txt
Download as pdf or txt
You are on page 1of 46

EAA Chapter 393 (June 2008)

Reliability-Centered Maintenance (RCM)

Chapter 393

The science of achieving better safety & dispatch reliability by doing less maintenance!
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 1

Who uses RCM?


Airlines (1970s-)

Chapter 393
Air Transport Assn MSG-3

Military aviation (1980s-) Non-aviation (industrial)


Nuclear power plants Oil refineries Water treatment plants Marine vessels Heavy equipment manufacturing
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 2

Copyright 2008 Savvy Aviator, Inc.

EAA Chapter 393 (June 2008)

Benefits of using RCM


DC-8: DCTraditional
350 300 250 200 150 100 50 0 Components subject to scheduled overhaul or replacement
EAA Chapter 393 (June 2008)

Chapter 393

DC-8: 339 DC-10: 7

DC-10: DCRCM

Copyright 2008 Savvy Aviator, Inc.

Benefits of using RCM


DC-8: DCTraditional
4000000 3500000 3000000 2500000 2000000 1500000 1000000 500000 0 Man-hours of structural inspections (first 20,000 hours TIS)
EAA Chapter 393 (June 2008)

Chapter 393

DC-8: 4,000,000 B-747: 66,000

B-747: RCM

Copyright 2008 Savvy Aviator, Inc.

Copyright 2008 Savvy Aviator, Inc.

EAA Chapter 393 (June 2008)

Benefits of using RCM

Chapter 393

RCM has saved the airlines a fortune by


Slashing the amount of scheduled PM Eliminating most TBOs

Big surprise: When PM was slashed and TBOs eliminated, aircraft safety and dispatch reliability improved dramatically!

Q: How can doing LESS maintenance result in


MORE safety and reliability? A: By reducing MIFs (Maintenance-induced failures)
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 5

Maintenance has a dark side! Chapter 393


Maintenance is inherently invasiveit often breaks things that were previously working fine
We call this a maintenance-induced failure (MIF) The more invasive the task, the more likely a MIF

Performing unnecessary maintenance


Wastes money and increases the risk of MIF

Eliminating unnecessary maintenance


Saves money and improves safety and reliability
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 6

Copyright 2008 Savvy Aviator, Inc.

EAA Chapter 393 (June 2008)

Traditional vs. RCM


Traditional view:
Maintenance is a good thing The more we do, the better

Chapter 393

RCM view:
Maintenance is a necessary evillike surgery The less we do, the better We should do it only when absolutely necessary, or when the benefits clearly outweigh the associated risks and costs
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 7

Key RCM questions

Chapter 393

What are this components failure modes? For each failure mode:
How likely is this failure to occur? Is the probability of this failure:
Higher when component is old? (age-related) Higher when component is young? (infant mortality) Unrelated to component age? (random)

How serious are the consequences of this failure? Can we detect an incipient failure before it occurs?
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 8

Copyright 2008 Savvy Aviator, Inc.

EAA Chapter 393 (June 2008)

TDM versus CDM

Chapter 393

Time-directed maintenance (TDM)


Attempts to avoid failures by retiring, replacing or overhauling components at a specific age (TBO)

Condition-directed maintenance (CDM)


Attempts to avoid failures by monitoring component condition to detect potential failures before they become functional failures

CDM is always more efficient than TDM


TDM should be used only when CDM is infeasible
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 9

Hierarchy of consequences
Safety consequences
Failure might hurt or kill someone Example: engine connecting rod failure

Chapter 393

Hidden consequences
Failure invisible to crew, and might reduce safety Example: failure of standby vacuum system

Operational consequences
Failure might make aircraft unflyable (AOG) Example: failure of a magneto

Economic consequences
Failure has no significant operational impact Example: failure of #2 comm radio
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 10

Copyright 2008 Savvy Aviator, Inc.

EAA Chapter 393 (June 2008)

RCM decision tree


Impacts safety?
Yes Yes No No No

Chapter 393

Impacts mission?
Yes

Risks damage?

Is CDM effective?
Yes

No No

Is TDM effective?
Yes

Perform CDM
EAA Chapter 393 (June 2008)

Perform TDM

Accept failure, redesign system, or add redundancy


Copyright 2008 Savvy Aviator, Inc.

Run to failure
11

Age-related failures
Traditional view

Chapter 393
Do our piston aircraft engines exhibit this failure pattern?

A few premature failures

Unacceptable rate of failure

Safe Life
EAA Chapter 393 (June 2008)

TBO
Copyright 2008 Savvy Aviator, Inc. 12

Copyright 2008 Savvy Aviator, Inc.

EAA Chapter 393 (June 2008)

Age-related failures

Chapter 393

Engine-failure accidents (2001-2005 small piston airplanes)

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

13

Age-related failures !
Infant-mortality!

Chapter 393

Engine-failure accidents (2001-2005 small piston airplanes)

Past TBO?

?
Copyright 2008 Savvy Aviator, Inc. 14

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

EAA Chapter 393 (June 2008)

Age-related failures
Second-generation view
Bathtub curve

Chapter 393

OVERHAUL AT TBO???
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 15

Age-related failures
Non-age-related

TBO makes sense for only 4%Chapter 393 to 6% of the components on civil A/C Age-related

Third-generation view (RCM)

77% to 92%
EAA Chapter 393 (June 2008)

8% to 23%
Copyright 2008 Savvy Aviator, Inc. 16

Copyright 2008 Savvy Aviator, Inc.

EAA Chapter 393 (June 2008)

Simple vs. complex


Simple items

Chapter 393

One dominant failure mode (e.g., metal fatigue) Failure probability often increases with age An age limit, safe-life limit, or TBO may be useful

Complex items
Many different failure modes Failure probability usually doesnt increase with age Age limits, safe-life limits and TBOs are not effective
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 17

Condition monitoring
Scheduled inspection for potential failures (P) intended to prevent functional failures (F)

Chapter 393

Rule of thumb: For condition monitoring to detect potential failures reliably and prevent functional failures, we must inspect for potential failures at approximately one-half of the P-F interval.

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

18

Copyright 2008 Savvy Aviator, Inc.

EAA Chapter 393 (June 2008)

Chapter 393

Nowlan & Heap report: Reliability Centered Maintenance Dec. 1978, 520 pages http://www.savvyaviator.com/rcm_nowlan_heap.pdf
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 19

Lets talk about TBO

Chapter 393

Overhauling an apparently healthy engine at TBO makes very little sense


Complex item, no single dominant failure mode so overhauling at TBO is not an effective method of reducing failure risk Most likely catastrophic failure is infant mortality so overhauling arbitrarily at TBO is more likely to increase risk than decrease it Why throw away years of useful life?
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 20

Copyright 2008 Savvy Aviator, Inc.

10

EAA Chapter 393 (June 2008)

Lets talk about TBO


is absolutely legal

Chapter 393

Operating an engine beyond TBO

wont void your aircraft insurance wont make the overhaul more costly wont make a catastrophic failure more likely
In fact, it will do exactly the opposite!
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 21

A tale of two engines


TCMs published TBO is 1,400 hours

Chapter 393

My 1979 Cessna T310R has two TSIO-520-BBs On first run, these engines ran trouble-free for 1,900 hours SNEW, then field overhauled
Why? Because I chickened out! (Pretty dumb, huh?)

At teardown, engines immaculate


All 12 cylinders re-valved and continued in service

At TBO (1,400 SMOH), running great At 2,300+ SMOH (164% of TBO), still running fine This time, Im in no hurry to overhaul!
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 22

Copyright 2008 Savvy Aviator, Inc.

11

EAA Chapter 393 (June 2008)

TBO dos and donts


How we should use TBO
Use it to plan reserve for overhaul Use it to adjust fair market value

Chapter 393

How we should not use TBO


Dont euthanize an engine just because it has attained some arbitrary age
Why throw away years of useful life?

Monitor engine health using all available tools, and overhaul strictly on condition
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 23

Compression test

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

24

Copyright 2008 Savvy Aviator, Inc.

12

EAA Chapter 393 (June 2008)

Compression test

Chapter 393

Mandated by FARs but problematic:


Very unrealistic test conditions Poor precision and reproducibility Sensitive to equipment, technique Numerous false positivestens of thousands of cylinders have been removed unnecessarily due to weak compression

Never pull a jug solely because of a low compression reading!


EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 25

Compression test

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

26

Copyright 2008 Savvy Aviator, Inc.

13

EAA Chapter 393 (June 2008)

Oil filter inspection

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

27

Oil filter inspection

Chapter 393

Mandated by FARs Very important test, but has limitations:


Wont detect microscopic wear metal particles <20 microns May not detect large chunks >1/16

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

28

Copyright 2008 Savvy Aviator, Inc.

14

EAA Chapter 393 (June 2008)

Oil filter inspection


Will detect this

Chapter 393
But may not detect this

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

29

Oil filter never saw this!

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

30

Copyright 2008 Savvy Aviator, Inc.

15

EAA Chapter 393 (June 2008)

Oil filter inspection


How much metal is too much?
TCM does not offer guidance

Chapter 393

Lycoming says ground the aircraft if filter is found to contain:


Any large pieces of metal (the size of broken pencil point) Numerous small particles totaling teaspoon or more

Anything less, fly and re-evaluate


EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 31

teaspoon of ferrous metal


Chapter 393

EAA Chapter 393 (June 2008)

On the tip of a mechanics magnetic pickup tool


Copyright 2008 Savvy Aviator, Inc. 32

Copyright 2008 Savvy Aviator, Inc.

16

EAA Chapter 393 (June 2008)

Dry particle analysis

Chapter 393

When significant metal is found in filter: Use magnet to identify if ferrous or non-ferrous Send filter contents to lab for scanning electron microscopy (SEM)
Can often identify the exact source of the metal TCM and Lycoming both do this Also independent labs Aviation Laboratories, http://www.avlab.com/
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 33

Oil pressure

Chapter 393

Transient in-flight oil pressure fluctuation may indicate chunks of metal (or other foreign material) passing thru pressure relief valve
Land immediately! Check oil filter, pickup screen, governor gasket

In technically-advanced aircraft, might be an electrical gremlinbut you must assume its real unless proven otherwise
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 34

Copyright 2008 Savvy Aviator, Inc.

17

EAA Chapter 393 (June 2008)

Spectrographic oil analysis


Complements filter inspection

Chapter 393

Detects microscopic wear metal particles that are too small to see Establishes a baseline wear signature for engine, then looks for departures from that norm

Oil analysis excels at:


Detecting very slow wear events Early warning of accelerating wear
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 35

Spectrographic oil analysis


Sample Date
2/1 5/5 8/27 11/15 2/9 4/30
EAA Chapter 393 (June 2008)

Chapter 393
Si
8 8 10 9 12 27
36

Total Hours
10 55 103 150 197 245

Al
23 12 9 8 9 13

----- Parts Per Million ----Cr Fe Ni Cu Sn


28 22 19 20 18 25 115 62 48 45 43 92 6 4 4 4 3 4 13 9 8 7 7 9 5 3 2 2 2 2

Copyright 2008 Savvy Aviator, Inc.

Copyright 2008 Savvy Aviator, Inc.

18

EAA Chapter 393 (June 2008)

Borescope inspection

Chapter 393
90-degree viewing angle

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

37

Borescope inspection
Internal cylinder inspection
Without cylinder removal

Chapter 393

Now required by TCM SB03-3 at each compression test and annual/100-hour inspection
FAA says its not compulsory for Part 91but youd be crazy not to! Eliminates most false positives of compression tests
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 38

Copyright 2008 Savvy Aviator, Inc.

19

EAA Chapter 393 (June 2008)

Borescope inspection

Chapter 393 Best cylinder borescope Ive found so far is a dental intraoral camera!

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

39

Borescope inspection

Exhaust Valve

Chapter 393 This exhaust valve looks normal Note symmetrical exhaust deposits
40

Intake Valve

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

Copyright 2008 Savvy Aviator, Inc.

20

EAA Chapter 393 (June 2008)

Borescope inspection
This exhaust valve looks fine Note reasonably symmetrical deposit pattern
EAA Chapter 393 (June 2008)

Chapter 393

Copyright 2008 Savvy Aviator, Inc.

41

Borescope inspection
This exhaust valve is burned!!! Note asymmetrical deposits, and area devoid of deposits (hot spot)
EAA Chapter 393 (June 2008)

Chapter 393

Copyright 2008 Savvy Aviator, Inc.

42

Copyright 2008 Savvy Aviator, Inc.

21

EAA Chapter 393 (June 2008)

Chapter 393
#3 Exhaust Valve

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

43

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

44

Copyright 2008 Savvy Aviator, Inc.

22

EAA Chapter 393 (June 2008)

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

45

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

46

Copyright 2008 Savvy Aviator, Inc.

23

EAA Chapter 393 (June 2008)

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

47

Digital engine monitors

Chapter 393

JPI EDM-760

Insight Gemini 1200

EAA Chapter 393 (June 2008)

JPI EDM-700

E.I. UBG-16 Insight GEM-610

Copyright 2008 Savvy Aviator, Inc.

48

Copyright 2008 Savvy Aviator, Inc.

24

EAA Chapter 393 (June 2008)

Digital engine monitors

Chapter 393

JPI EDM-930

E.I. MVP-50

Xerion AuRACLE
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 49

Digital engine monitors

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

50

Copyright 2008 Savvy Aviator, Inc.

25

EAA Chapter 393 (June 2008)

Digital engine monitors

Chapter 393

Absolutely indispensable for real-time monitoring and diagnosis of:


Burned exhaust valves Misfiring spark plugs Faulty ignition leads Improper magneto timing Clogged fuel injectors Induction leaks Cooling baffle problems
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 51

EGT

Chapter 393

CHT

4 Hours

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

52

Copyright 2008 Savvy Aviator, Inc.

26

EAA Chapter 393 (June 2008)

EGT

Chapter 393

CHT Whats wrong with this engine?

~30F
4 Hours

EAA Chapter 393 (June 2008)

20 cycles in 30 minutes

Copyright 2008 Savvy Aviator, Inc.

53

Chapter 393
#3 Exhaust Valve

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

54

Copyright 2008 Savvy Aviator, Inc.

27

EAA Chapter 393 (June 2008)

Burned exhaust valve


Signature is dancing EGT

Chapter 393

EGT variation ~30-50F, often ~1 cycle/minute If your analyzer isnt in normalize mode, youll never notice it!

Distinguishing from a failing probe or loose connection


Usually rapid and random, not slow and rhythmic Usually spikes DOWN (not UP)
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 55

#2 EGT

Apr 9, 2005 Jun 5, 2005

Chapter 393

Jul 28, 2005 Aug 7, 2005

EAA Chapter 393 (June 2008)

Aug 21, 2005

Copyright 2008 Savvy Aviator, Inc.

56

Copyright 2008 Savvy Aviator, Inc.

28

EAA Chapter 393 (June 2008)

Chapter 393

EGT ROP LOP Rough EngineEnrich a bit Big Mixture Pull #2 & #4 go cold #4 come back #2 & but EGT erratic CHT TCM IO-520
One Minute

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

57

Chapter 393
EGT

#5 EGT and TIT are now stable ROP LOP Pilot goes full-rich, #5 EGT and TIT leans a bit then Big Mixture Pull drift up; other aggressively less EGTs stable CHT TCM TSIO-520
EAA Chapter 393 (June 2008)

10 Minutes
Copyright 2008 Savvy Aviator, Inc. 58

Copyright 2008 Savvy Aviator, Inc.

29

EAA Chapter 393 (June 2008)

Is it fuel or spark?

Chapter 393

Fuel-related problems usually cause CHT and EGT to move in the same direction Ignition-related problems usually cause CHT and EGT to move in the opposite direction

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

59

Chapter 393
EGT

CHT TCM TSIO-520


EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 60

Copyright 2008 Savvy Aviator, Inc.

30

EAA Chapter 393 (June 2008)

Chapter 393
EGT

CHT TCM TSIO-520


EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 61

Troubleshooting high CHT


Two possibilities:
Too lean Poor cooling

Chapter 393

If cylinder is running too lean:


Hot when ROP Cool when LOP

If cylinder has inadequate cooling air (due to problems with baffles and/or baffle seals):
Hot when ROP Hot when LOP
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 62

Copyright 2008 Savvy Aviator, Inc.

31

EAA Chapter 393 (June 2008)

Using these tools together

Chapter 393

Never remove a cylinder or tear down an engine based on any one test:
If theres a real problem, it will almost always reveal itself in several ways If the preponderance of the evidence all points in the same direction, you can be confident of the diagnosis

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

63

Using these tools together


Example:

Chapter 393

Feb. 2006, oil analysis shows elevated nickel. Apr. 2006, RE #3 compression is funky but exhaust valve looks fine under borescope. Mar. 2007 (11 months and 150 hours later), engine monitor shows RE #3 EGT jitters. Borescope clearly shows two hot spots on valve. Compression test shows RE #3 at 0/80.

Verdict: Replace RE #3 exhaust valve & guide


EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 64

Copyright 2008 Savvy Aviator, Inc.

32

EAA Chapter 393 (June 2008)

A 21st century engine condition monitoring program includes:

Chapter 393

Oil filter inspection SEM analysis of filter contents Spectrographic oil analysis Oil temperature & pressure trend analysis Compression test Borescope inspection Spark plug inspection Digital engine monitor data analysis
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 65

Secrets of Cost-Effective Maintenance


Five simple rules that can dramatically reduce your maintenance expenditures, year after year
EAA Chapter 393 (June 2008)

Chapter 393

Copyright 2008 Savvy Aviator, Inc.

66

Copyright 2008 Savvy Aviator, Inc.

33

EAA Chapter 393 (June 2008)

Maintenance is a team sport!


Certificated mechanic (A&P)

Chapter 393
FAA

Performs repairs and alterations Analogy: licensed electrician, plumber, roofer

Authorized inspector (IA)


Inspects and approves (annuals, 337s) Analogy: licensed building inspector

Aircraft owner/operator
Primary responsibility for maintenance Analogy: general contractor
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 67

Why this teamwork breaks down


Asymmetric knowledge

Chapter 393

Owner is theoretically in charge A&Ps and IAs are theoretically hired help In GA, owner usually has no maintenance training and minimal maintenance knowledge

Conflicts of interest
IA determines what work must be done A&P income derives from work performed In GA, IA and A&P are usually the same person!
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 68

Copyright 2008 Savvy Aviator, Inc.

34

EAA Chapter 393 (June 2008)

Why this teamwork breaks down


Lack of informed consent

Chapter 393

Aircraft owners routinely approve maintenance without knowing:


What it is going to cost Why it is being performed Whether it is really necessary for safety Whether it is required by regulation How invasive it is What the risks are Whether the benefits outweigh the risks and cost
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 69

Why this teamwork breaks down


Defensive maintenance

Chapter 393

Explosion in litigation since 1994 (GARA)


18-year limit on manufacturers product liability

Prior to GARA, A&Ps worried about two things:


It it safe? Is it legal? (i.e., does it comply with FAA regulations?)

Since GARA, A&Ps have to worry about a third:


How will it look to a jury of citizens (who have no knowledge about aviation or maintenance) when spun in the most unfavorable possible light by a skilled plaintiffs attorney?
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 70

Copyright 2008 Savvy Aviator, Inc.

35

EAA Chapter 393 (June 2008)

The bottom line:


Most aircraft owners do a terrible job of managing their maintenance!
EAA Chapter 393 (June 2008)

Chapter 393

Copyright 2008 Savvy Aviator, Inc.

71

Chapter 393

www.savvyaviator.com

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

72

Copyright 2008 Savvy Aviator, Inc.

36

EAA Chapter 393 (June 2008)

Training may not be enough!

Chapter 393

Managing maintenance properly requires a major investment in time, effort and study
Some owners cant do this because theyre too busy running a business or raising a family. Some owners feel they bought an airplane to save them time, not cost them time. Many owners are not comfortable telling their A&Ps what to do (instead of the other way around)
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 73

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

74

Copyright 2008 Savvy Aviator, Inc.

37

EAA Chapter 393 (June 2008)

Rule #1:
Choose the right service facility and/or technician for the job.
EAA Chapter 393 (June 2008)

Chapter 393

Copyright 2008 Savvy Aviator, Inc.

75

An owners job #1

Chapter 393

As general contractor an owners job is to:


Hire skilled tradesman (IAs, A&Ps, other technicians) Manage them to ensure they perform as desired and get the job done within schedule and budget Fire them if they do not perform to expectations

The most important of these is the first!


If you hire the right person for the job, the rest tends to work out well most of the time If you hire the wrong person for the job, the best management skills in the world may not be enough to rescue the situation
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 76

Copyright 2008 Savvy Aviator, Inc.

38

EAA Chapter 393 (June 2008)

Hiring the right shop

Chapter 393

Most owners do it the wrong way:


The shop is at or near the aircrafts home base The mechanic or DOM seems friendly An aircraft-owner friend recommends it

Much more due diligence is required


Interview the shop as you would an employee Look for the three Cs:
Competent Communicative Cooperative
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 77

The three Cs

Chapter 393

Competent means the shop has extensive experience with your make and model Communicative means the shop is committed to keeping you continually in the loop Cooperative means the DOM is customeroriented and willing to do things your way
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 78

Copyright 2008 Savvy Aviator, Inc.

39

EAA Chapter 393 (June 2008)

Rule #2:
Insist on a written discrepancy list and cost estimate before approving any work or parts.
EAA Chapter 393 (June 2008)

Chapter 393

Copyright 2008 Savvy Aviator, Inc.

79

Avoiding sticker shock

Chapter 393

Never approve maintenance until you know what its going to cost
Get it in writing! Instruct the shop that they are not authorized to exceed their written estimate unless they give you an amended estimate and obtain your explicit approval If you first learn the cost at invoice time, its too late to affect the outcome!
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 80

Copyright 2008 Savvy Aviator, Inc.

40

EAA Chapter 393 (June 2008)

What about inspections?


Require a three-phase protocol:

Chapter 393

Shop inspects aircraft (for a flat-rate charge) and presents owner with a written discrepancy list, with specific repair recommendations and detailed cost estimates for parts, labor, and outside work Owner reviews discrepancy list and estimates, asks questions, seeks second opinions, does homework to ensure informed consent Owner gives shop specific written direction and authorization to proceed
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 81

Rule #3:
If it aint broke, dont let them fix it!

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

82

Copyright 2008 Savvy Aviator, Inc.

41

EAA Chapter 393 (June 2008)

If it aint broke, dont fix it!

Chapter 393

Every service manual contains hundreds of scheduled preventive maintenance tasks Such one-size-fits-all recommendations make no sense!
Is aircraft based in Tampa or Tucson? Does aircraft fly 30 hours/year, or 300 hours/year? Is aircraft hangared, or tied down outdoors?

Compliance is usually not required, and often is a huge waste of money


EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 83

Dont do it by the book!

Chapter 393

It never makes sense to maintain any component on a fixed timetable if it is feasible to monitor condition and determine when maintenance is actually required
CDM is always more cost-efficient than TDM TCM should be used only if CDM is infeasible Numerous studies show that CDM is feasible for about 95% of the components on civil aircraft
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 84

Copyright 2008 Savvy Aviator, Inc.

42

EAA Chapter 393 (June 2008)

Rule #4:
Dont let them fix it until youre sure whats wrong with it! (Complete the diagnosis before starting therapy.)
EAA Chapter 393 (June 2008)

Chapter 393

Copyright 2008 Savvy Aviator, Inc.

85

Troubleshooting failures

Chapter 393

Have you ever had this experience?


You put your aircraft in the shop to have a squawk fixed; You received an invoice for parts and labor; You discovered that the squawk wasnt fixed?

If so, you were victim of a troubleshooting failure! Incorrect/inadequate troubleshooting is the #1 cause of wasted maintenance dollars!
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 86

Copyright 2008 Savvy Aviator, Inc.

43

EAA Chapter 393 (June 2008)

Troubleshooting failures

Chapter 393

A&Ps are often poor troubleshooters


They are trained as therapists, not diagnosticians Many aircraft problems cannot be reproduced in the maintenance hangar If a mechanic cant reproduce a problem, he cant troubleshoot it systematically (so he has to guess)

Whats the solution?


Troubleshoot the problem yourself Consult with an expert on the system in question
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 87

Rule #5:
Dont let your shop overkill the problem!

Chapter 393

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

88

Copyright 2008 Savvy Aviator, Inc.

44

EAA Chapter 393 (June 2008)

Dont overkill the problem!

Chapter 393

When your airplane has a problem and youve diagnosed it properly, get it fixed but dont go overboard!
If you have a cylinder with a burned exhaust valve, repair the valve, dont replace the jug If you have one or two weak cylinders, dont get talked into doing a top overhaul No matter how many cylinders are bad, dont even think about overhauling the engine
EAA Chapter 393 (June 2008) Copyright 2008 Savvy Aviator, Inc. 89

Review: The five rules


1.

Chapter 393

Choose the right shop and/or technician Require a written discrepancy list & estimate If it aint broke, dont let them fix it Dont fix it until youre sure whats wrong Dont overkill the problem
Copyright 2008 Savvy Aviator, Inc. 90

2.

3.

4.

5.

EAA Chapter 393 (June 2008)

Copyright 2008 Savvy Aviator, Inc.

45

EAA Chapter 393 (June 2008)

Does this stuff really work?


You bet it does! Lots of good info at www.savvymx.com
EAA Chapter 393 (June 2008)

Chapter 393

Copyright 2008 Savvy Aviator, Inc.

91

Copyright 2008 Savvy Aviator, Inc.

46

You might also like