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  • Rehoming Checklist Postpaid 30112011

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    Chidhuro Owen
    441 views4 pages
    The document is a checklist for acceptance tests of call processing services and customer service/call center functions. It lists various services, features, and functions to test for outgoing and incoming calls, SMS, roaming, emergency calls, USSD codes, and web applications. It also includes a section to track major customer issues and complaints. The checklist is used to verify services are working properly and CDRs are accurate after a system upgrade.

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    The document is a checklist for acceptance tests of call processing services and customer service/call center functions. It lists various services, features, and functions to test for outgoing and incoming calls, SMS, roaming, emergency calls, USSD codes, and web applications. It also includes a section to track major customer issues and complaints. The checklist is used to verify services are working properly and CDRs are accurate after a system upgrade.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    441 views4 pages

    Rehoming Checklist Postpaid 30112011

    Uploaded by

    Chidhuro Owen
    The document is a checklist for acceptance tests of call processing services and customer service/call center functions. It lists various services, features, and functions to test for outgoing and incoming calls, SMS, roaming, emergency calls, USSD codes, and web applications. It also includes a section to track major customer issues and complaints. The checklist is used to verify services are working properly and CDRs are accurate after a system upgrade.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 4

    CHECKLIST FOR ACCEPTANCE TESTS

    Part A: CALL PROCESSING Service 1 Outgoing MOC


    A Number

    What to Test (Destination) B Number Econet Econet Econet Netone Netone Netone Telone 04780989 Telone 002634780989 Telone +2634780989 International 003267411899 International +3267411899

    CDR

    Remarks

    2 Incoming MTC Econet Econet Econet Netone Netone Netone Telone 04780989 Telone 002634780989 Telone +2634780989 International 003267411899 International +3267411899 3 SMS Outgoing
    A Number

    B Number Econet Econet Econet Netone Netone Netone International 003267411899 International +3267411899

    4 SMS Incoming Econet Econet Econet Netone Netone Netone International 003267411899 International +3267411899 5 Telecel to Telecel Inter MSC 202 MSC SMS Voice Intra MSC SMMO SMMT MOC MTC

    Other - 202 MSC

    Toll Free/CallCenter (150/153) IN Call Roaming call MOC Roaming call MTC Vmail access Emergency calls (112/116/911) USSD Call Me Back (*140*mobile#) USSD MCA (*142#) Balance Enquiry (*122#) Comverse Web applications: Calls charged? SMS charged? Correct CDRs? TDR displayed?

    6 Others

    Part B:

    CUSTOMER SERVICE/CALL CENTER Major Issues 1 2 3 4 5 6 7 8 9 10 11 12 13 Description (details) Number of complains

    C: ITEM 1

    CONTROL CHECKLIST DESCRIPTION Statistics STATUS/Same Or Changed COMMENTS

    Testing Pilot Name: Signature: Date Upgrade In-charge Name: Signature: Date

    Customer Rep: Name Signature Date

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