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  • Borang Potong Streamyx

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    Jasmine Alia
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    This document is a consumer service termination form used by Telekom Malaysia Berhad (TM) to process requests from customers to terminate their existing homeline, calling card, ISDN, broadband, or other services. It collects information such as the customer's name, contact details, account numbers, services to be terminated and requested termination date. The form also asks for the termination reason selected from options like cost savings, relocation, dissatisfaction with service quality or pricing, and switching to another provider. By signing the form, the customer acknowledges outstanding balances and agrees to return any equipment. TM's customer service representatives are to process the termination request and details of package cancellations.

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    Consumer Termination Form

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    Borang Potong streamyx

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    This document is a consumer service termination form used by Telekom Malaysia Berhad (TM) to process requests from customers to terminate their existing homeline, calling card, ISDN, broadband, or other services. It collects information such as the customer's name, contact details, account numbers, services to be terminated and requested termination date. The form also asks for the termination reason selected from options like cost savings, relocation, dissatisfaction with service quality or pricing, and switching to another provider. By signing the form, the customer acknowledges outstanding balances and agrees to return any equipment. TM's customer service representatives are to process the termination request and details of package cancellations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    3K views1 page

    Borang Potong Streamyx

    Uploaded by

    Jasmine Alia
    This document is a consumer service termination form used by Telekom Malaysia Berhad (TM) to process requests from customers to terminate their existing homeline, calling card, ISDN, broadband, or other services. It collects information such as the customer's name, contact details, account numbers, services to be terminated and requested termination date. The form also asks for the termination reason selected from options like cost savings, relocation, dissatisfaction with service quality or pricing, and switching to another provider. By signing the form, the customer acknowledges outstanding balances and agrees to return any equipment. TM's customer service representatives are to process the termination request and details of package cancellations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 1

    CONSUMER SERVICE TERMINATION FORM

    BORANG PENAMATAN PERKHIDMATAN KONSUMER


    Telephony Termination / Penamatan Telefon
    Service / Perkhidmatan TM Homeline TM Calling Card CDMA CENTREX
    b)
    Serial No :

    ATUR ISDN

    BB Phone Voice Call Plan / Plan Panggilan :


    c)

    Number(s) to be terminated / Nombor yang hendak ditamatkan perkhidmatan


    a)

    Requested termination date / Tarikh penamatan yang dikehendaki :


    (Please allow 14 days for TM to process your termination request / Harap maklum bahawa penamatan akan mengambil masa 14 hari untuk diproses)

    Correspondence Address / Alamat Surat Menyurat

    Internet Termination / Penamatan Internet


    Service / Perkhidmatan : 1515 /1525 Streamyx Streamyx Zone Streamyx Wireless / EVDO Value Added Service / Perkhidmatan Tambah Nilai Please specify / Sila nyatakan :

    Login ID

    Account Number / Nombor Akaun

    Customer Details / Maklumat Pelanggan


    Name of Applicant / Nama Pelanggan

    NRIC / Nombor Kad Pengenalan (New / Baru) Contact Number / Nombor untuk Dihubungi : Email / Emel Home / Rumah Office / Pejabat

    (Old / Lama)

    Mobile / Mudah Alih

    Termination Reasons / Sebab-sebab Penamatan


    1
    Incidental / Insiden
    Account Owner Deceased / Meninggal Dunia Cable Theft / Kecurian Kabel Cost Saving Measure / Langkah Penjimatan Kos Device Faulty / Peralatan Rosak Financial Problem / Masalah Kewangan Finished Studies / Tamat Pengajian Leave Country / Keluar Negara Leave For Home Country / Pulang ke Negara Asal Misuse Of Service / Salahguna Perkhidmatan Move To Other Place / Berpindah Natural Disaster / Bencana Alam Never Apply / Tidak Pernah Memohon No Time To Use At Home / Tiada Masa Guna Di Rumah Unable To Transfer Name / Tidak Boleh Tukar Nama

    Subscribe To Other Service Provider / Melanggan Penyedia Perkhidmatan Lain Please specify / Sila nyatakan :
    Attractive Package Offering / Tawaran Pakej Menarik Cheaper Price / Harga Lebih Murah Better Quality / Kualiti Lebih Baik Mobility / Mudah Alih

    Quality Of Service / Kualiti Perkhidmatan


    Billing Dispute / Bantahan Bil Cannot Login / Tidak Dapat Login Intermittent Connection / Gangguan Bersela Late Restoration / Kelewatan Baikpulih Poor Customer Service / Khidmat Pelanggan Kurang Baik Repeated Faults / Kerosakan Berulangkali Slow Speed Of Connection / Kurang Kelajuan

    Change Of Package Or Service / Tukar Pakej Atau Perkhidmatan


    Blockbuster Deal Streamyx Cool Unipack GradPack StaffPack Unifi Super Upgrade Deal Other / Lain-lain (Please specify / Sila nyatakan)

    Others, please specify / Lain-lain, sila nyatakan :

    Acknowledgement / Pengesahan
    I declare that the above information is valid and I agree to settle any outstanding amount (RM) due. / Saya mengesahkan bahawa semua maklumat di atas adalah benar dan bersetuju untuk melangsaikan jumlah (RM) yang tertunggak.
    Note : Please enclose a copy of IC and authorisation letter (If applicable) / Nota : Sila sertakan salinan kad pengenalan dan surat kebenaran (Jika berkenaan)

    Customers Signature / Tandatangan Pelanggan

    Date / Tarikh

    For Office Use / Untuk Kegunaan Pejabat


    Activation Date / Tarikh Pengaktifan : Equipment Return / Peralatan Dikembalikan : - Telephone Set / Set Telefon - ISDN (Ntzz) - CDMA - Modem Quantity / Kuantiti Model

    Save Without Sales / Save With Sales (Cancel which is not applicable / Potong yang mana tidak berkenaan) Package & Call Plan subscribed / Pakej & Plan Panggilan yang dilanggani : CSR Name / Nama CSR : Asyraf Che Hashim

    Fax No. : 03 - 77241844 Email Add : help@tm.com.my

    Signature & Stamp / Tandatangan & Cop

    Date / Tarikh
    termination.cons.V.1/O5/10

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