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    Annual Income: 1. 25-35 2. 35-45 3.45-55 4.55-Above

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    gvani3333
    This document contains an 18 question survey about customer satisfaction with a sheet metal company called SSPP. The survey questions cover respondents' demographics like age and income. It also asks customers about their history with SSPP like length as a customer, satisfaction levels, and preferences for online vs offline trading and factors that helped or would help them purchase SSPP products. The survey aims to understand customer usage patterns and gather feedback to help SSPP improve.

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    Annual Income: 1. 25-35 2. 35-45 3.45-55 4.55-Above

    Uploaded by

    gvani3333
    3 views2 pages
    This document contains an 18 question survey about customer satisfaction with a sheet metal company called SSPP. The survey questions cover respondents' demographics like age and income. It also asks customers about their history with SSPP like length as a customer, satisfaction levels, and preferences for online vs offline trading and factors that helped or would help them purchase SSPP products. The survey aims to understand customer usage patterns and gather feedback to help SSPP improve.

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    This document contains an 18 question survey about customer satisfaction with a sheet metal company called SSPP. The survey questions cover respondents' demographics like age and income. It also asks customers about their history with SSPP like length as a customer, satisfaction levels, and preferences for online vs offline trading and factors that helped or would help them purchase SSPP products. The survey aims to understand customer usage patterns and gather feedback to help SSPP improve.

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    Annual Income: 1. 25-35 2. 35-45 3.45-55 4.55-Above

    Uploaded by

    gvani3333
    This document contains an 18 question survey about customer satisfaction with a sheet metal company called SSPP. The survey questions cover respondents' demographics like age and income. It also asks customers about their history with SSPP like length as a customer, satisfaction levels, and preferences for online vs offline trading and factors that helped or would help them purchase SSPP products. The survey aims to understand customer usage patterns and gather feedback to help SSPP improve.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    1.

    THE AGE OF RESPONDENTS


    1. 25-35 2. 35-45 3.45-55 4.55-above

    2. THE EXPERIENCE OF RESPONDENT 1. 01-05 exp 2.05-10 exp 3.10-15 exp 4. 20- above

    3. GEOGRAPHICAL LOCATION 1. URBAN 2.SEMI URBAN 3. RURAL 4. ANNUAL INCOME 1.50,000

    2.50,000 -1,00,000 3.ABOVE 1,00,000

    5. CUSTOMERS OF SSPP 1. 1-5 YEARS 2.5-10 YEARS 3. 10 ABOVE 6. CUSTOMER USED OTHER COMPANY PRODUCT 1. YES 2.NO
    7.

    THE RESPONDENTS READY TO CONTINUE WITH THE SSPP


    1. YES 2.NO

    8.

    FREQUENCY OF TRADING
    1. 6 MONTH Once 2. 1 YEAR Once 3. 2 YEAR Once 4. 3 YEAR Once

    9.

    RESPONDENTS SATISFIED LEVEL OF SHEET METAL


    1. Highly satisfied 2.Satisfied 3.Neither satisfied nor dissatisfied 4.Dissatisfied 5. Highly dissatisfied

    10. SATISFIED WITH SSPP SERVICE 1. Highly satisfied 2.Satisfied 3.Neither satisfied nor dissatisfied 4.Dissatisfied 5. Highly dissatisfied 11. FACTORS HELP TO PURCHASE SSPP PRODUCTS 1.Technical Chart 2.Media Support 3.Staff assist 4.Individual

    12. REFERENCE GROUP FOR SSPP


    1.Media 2.Business People 3.Neighbors
    13.

    THE BEST TRADING PROCESS

    1. Online 2. Offline
    14. THE USE OF SSPP

    1.Brand name 2.Economical 3. Quality service 4.Others


    15. THE PLAN TO SWITCH TO A NEW BRAND OF METAL SHEET

    1. Yes
    16.

    2. No

    THE REASONS FOR USING THE NEW BRAND 1. Low cost 2.Credit 3.Quality 4.Easy aware 5. Others

    17. THE IMPROVEMENT TO BE MADE FOR SSPP

    1.Quality 2.Less price 3.Service 4.Marketing 5.Credit


    18. SATISFACTION LEVEL OF SSPP
    1. Highly satisfied 2.Satisfied 3.Neither or not satisfied 4.Dissatisfied 5. Highly dissatisfied

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