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  • IT Systems Incident Report

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    hishammohy
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    An IT systems incident report documents a critical hardware problem of an AC power failure affecting all users at an area's IBM System Storage DS8100. The assigned IT specialist resolved the issue by ensuring power was restored, checking serviceable events, running system self-tests, and powering on the storage system and partitions consecutively.

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    To log your IT Systems Incident

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    An IT systems incident report documents a critical hardware problem of an AC power failure affecting all users at an area's IBM System Storage DS8100. The assigned IT specialist resolved the issue by ensuring power was restored, checking serviceable events, running system self-tests, and powering on the storage system and partitions consecutively.

    Copyright:

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    Download as DOC, PDF, TXT or read online from Scribd
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    17 views1 page

    IT Systems Incident Report

    Uploaded by

    hishammohy
    An IT systems incident report documents a critical hardware problem of an AC power failure affecting all users at an area's IBM System Storage DS8100. The assigned IT specialist resolved the issue by ensuring power was restored, checking serviceable events, running system self-tests, and powering on the storage system and partitions consecutively.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
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    IT Systems Incident/Problem Report

    1. Incident/Problem Details
    Reference No. Reported Date/Time Reported By Affected User Location (Area/Site/Building) Resolution Due Date/Time Type of Problem Incident/Problem Description/Impact 1 9/6/2008 12:00 PM IT System Operations Area 9/6/2008 1:30 PM Status Occurrence Date/Time Affected User Urgency Closed Date/Time
    (Open, Assigned/ Pending/ Closed)

    Closed 9/6/2008 12:00 PM All Users


    (Critical/High/ Medium/ Low)

    Critical 9/6/2008 1:30 PM

    (Software System/Application, Hardware, Communications, Procedures) Hardware AC Power Failure at DS8100 System Storage

    2. Incident/Problem Resolution Details


    System Name/ Serial No. Assigned IT Specialist (s) Resolution Actions IBM System Storage DS8100 / 75-DGXV0 Hisham Mohy 1. Ensure AC Power properly restored. 2. Check Serviceable Events. 3- Run System Self Test. 4- Power On DS8100 System & Clustered Partitions Consecutively. Priority
    (Critical/High/Medium/Low) Critical

    Technical Desk Name Hisham Mohy Signature

    Problem Management Name Mahmoud Fouad Baher Soliman Signature

    ITG 195-EE-06

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