Download as rtf, pdf, or txt
Download as rtf, pdf, or txt
You are on page 1of 1

CUSTOMER SATISFACTION WITH SERVICE QUALITY DIMENSIONS In your opinion, how does the service quality of your network

meet your expectations in terms of the following dimensions? TICK 2 the appropriate answer DIMENSIONS RELIABILITY AND RESPONSIVENESS R1 delivery of SMS, MMS, voice message and other services Customer care and handling complaints R2 TECHNICAL QUALITIES POOR NEUTRAL GOOD

You might also like