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    Daniel J. Pauley: 1450 Alta Vista Drive Dubuque, IA 52001 708.285.1256 Daniel - Pauley@Loras - Edu

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    Joey Johnson
    Daniel Pauley wrote a letter to Michael Mulert complaining about poor service and food quality during a recent order from the Pizza Hut location on 2075 John F. Kennedy Road in Dubuque, Iowa. His pizza was over two hours late, the employees did not provide any updates on the delay or apologize. When the cold, undercooked pizza finally arrived it was inedible. Pauley was dissatisfied that the only offer was a refund and not an apology for the terrible customer service. He warned that if service is not improved, more customers will stop patronizing that Pizza Hut location.

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    Daniel J. Pauley: 1450 Alta Vista Drive Dubuque, IA 52001 708.285.1256 Daniel - Pauley@Loras - Edu

    Uploaded by

    Joey Johnson
    37 views1 page
    Daniel Pauley wrote a letter to Michael Mulert complaining about poor service and food quality during a recent order from the Pizza Hut location on 2075 John F. Kennedy Road in Dubuque, Iowa. His pizza was over two hours late, the employees did not provide any updates on the delay or apologize. When the cold, undercooked pizza finally arrived it was inedible. Pauley was dissatisfied that the only offer was a refund and not an apology for the terrible customer service. He warned that if service is not improved, more customers will stop patronizing that Pizza Hut location.

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    Complaint Letter

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    Daniel Pauley wrote a letter to Michael Mulert complaining about poor service and food quality during a recent order from the Pizza Hut location on 2075 John F. Kennedy Road in Dubuque, Iowa. His pizza was over two hours late, the employees did not provide any updates on the delay or apologize. When the cold, undercooked pizza finally arrived it was inedible. Pauley was dissatisfied that the only offer was a refund and not an apology for the terrible customer service. He warned that if service is not improved, more customers will stop patronizing that Pizza Hut location.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    Download as docx, pdf, or txt
    37 views1 page

    Daniel J. Pauley: 1450 Alta Vista Drive Dubuque, IA 52001 708.285.1256 Daniel - Pauley@Loras - Edu

    Uploaded by

    Joey Johnson
    Daniel Pauley wrote a letter to Michael Mulert complaining about poor service and food quality during a recent order from the Pizza Hut location on 2075 John F. Kennedy Road in Dubuque, Iowa. His pizza was over two hours late, the employees did not provide any updates on the delay or apologize. When the cold, undercooked pizza finally arrived it was inedible. Pauley was dissatisfied that the only offer was a refund and not an apology for the terrible customer service. He warned that if service is not improved, more customers will stop patronizing that Pizza Hut location.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    Daniel J.

    Pauley ====================================================================
    1450 Alta Vista Drive Dubuque, IA 52001 708.285.1256 Daniel.Pauley@Loras.edu

    September 25, 2012 Mr. Michael Mulert 2075 John F. Kennedy Road Dubuque, Iowa 52001

    Dear Mr. Mulert: Normally when I have placed an order from Pizza Hut, the food has been of good quality and I have received excellent service. I recently placed an order for delivery at one of your locations on 2075 John F. Kennedy Road in Dubuque, Iowa. Unfortunately, when I placed the order this time that was not what I experienced. I ordered my pizza at about 5 p.m. and didnt end up receiving it until 7:30 p.m. During my waiting time, I ended up calling the Pizza Hut location on John F. Kennedy Road three or four times trying to figure out when I was going to receive my pizza. The employees gave me no reason for the delay and did not offer an apology for the poor service I was receiving. Pizza Hut did offer to give my money back, but considering that this was my dinner and it was getting late, I decided to wait for the delivery. When the pizza was finally delivered, it was in poor quality. The pizza was cold, looked undercooked, and unappetizing. I think it was disgraceful that the only thing your employees offered was my money back. Not only was I troubled horribly by your employees, but your pizza was also in poor quality. Your employees provided no incentive for how bad your service was and I will no longer be a customer. It is my hope that you can improve greatly from this experience and improve your customer service greatly. If not, I know more customers will be following my lead of not coming back to your establishment.

    Sincerely,

    Daniel Pauley

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