Irma Malik malikirma@ymail.

com
8644 Skokie Blvd, Skokie, IL 60077- 224-619-2663

Objective To obtain work experience and enhance my knowledge of financial products and services in the financial industry Education DePaul University Major: Finance GPA: 3.2/4.0

Expected Graduation-June 2014

Experience C.H.Robinson, Chicago, IL October 2012-Present Shipment Information Specialist-Trainer Train new employees in the Shipment Information Center Provide excellent customer service by taking 40-80 phone calls a day Enter logistics into Company software, thereby enhancing operations on a daily basis

TCF Bank, Evanston ILApril 2012- October 2012 Successfully handled all cash transactions Gave exceptional customer service by answering customers queries and referring new products to the customers to satisfy their needs. Successfully met sales goals for team and individual

Bank of America, Skokie, ILMay 2008-January 2010 Efficiently handled all teller transactions including cash handling Successfully referred bank products to customers resulting in sales Built a relationship with new and existing customers, strengthening public relations Skills Proficient in Word and Excel Functional in PowerPoint Fluent in written and verbal Hindi