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Empowerment:: Sharing Varying Degrees of Power With Lower-Level Employees To Better Serve The Customer
Empowerment:: Sharing Varying Degrees of Power With Lower-Level Employees To Better Serve The Customer
Empowerment:
sharing varying degrees of power with lower-level employees to better serve the customer.
Benefits
Improved employer satisfaction. By being shared, organizational power can grow. Employees to perform better. Increases trust in the organization. Reduces Turnover rates.
Complications
Giving
up control can be threatening to some managers. Managers may not want to share power with someone they look down upon. Managers fear losing their own place and special privileges in the system.
Empowerment Process
Determining the skill level of the employee Providing for employee training as needed Coaching tasks with which the employee has some skills but is lacking experience or motivation Supporting tasks where the employee knows what to do but is still lacking confidence in their abilities Delegating tasks where the employee is motivated and fully capable.
Statistics
Motorola
the 40 best companies to work for, according to the Graziadio Business Report, only in six did employee empowerment not play a key role in their success (Pepperdine University)
Statistics (Cont.)
Statistics (Cont.)
Statistics (Cont.)
Questions?