MANAGING EXCELLENCE

PRESENTED BY: NAVNEET SIDHANT SHIVA VINAY

 Managing Excellence is describe by excellence model

known as EPQM excellence model. Excellence model focuses on: what an organisation does, or could do. provide an excellent service or product to its customers, service users or stakeholders.

 The European Foundation for Quality Management

(EFQM) Excellence Model, is a self-assessment framework for measuring the strengths and areas for improvement of an organisation across all of its activities. Each organisation can use it in its own way to manage and develop improvement,

EPQM Model

 EFQM) Excellence Model, is a self-assessment

framework for measuring the strengths and areas for improvement of an organisation across all of its activities. Nine ideas are separated into Enablers and Results. The Enabler criteria are concerned with how the organisation conducts itself, how it manages its staff and resources, how it plans its strategy and how it reviews and monitors key processes.

They are: 1. Leadership 2. People 3. Policy and strategy 4. Partnerships and resources 5. Processes

 The organisations Results are what it achieves.

These encompass the level of satisfaction among the

organisations employees and customers. Its impact on the wider community and key performance indicators. They are:

6. People results 7. Customer results 8. Society results 9. Key performance results 2

BENEFITS
The Excellence Model addresses a thorough range

of organisational quality issues and also gives attention to impacts through the results criteria. It is flexible. It can also be used among organisations for some external benchmarking and comparison. The Excellence Model stresses the importance of consensus in assessing an organisations strengths and areas to improve.

LIMITATIONS
It may be expensive.

It was initially developed for the commercial sector.

There is no formal mark or accreditation for the

model.

THANK YOU