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  • Knowledge Managemnet at Accenture

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    Vikas Kumar Pandey
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    Accenture is a global management consulting and outsourcing firm that was originally founded in 1953. It has placed a strong focus on knowledge management since the 1990s. In 2004, Accenture held a strategy session to determine the future of its knowledge management practices. The session established a vision to create a world-class knowledge sharing culture that enhances revenue, reduces costs, and fosters innovation. Accenture had been using Lotus Notes as its main KM tool, but was facing issues with usability, awareness of content, inefficient searching, and lack of governance. As a result, it implemented a new portal architecture with a centralized knowledge store to improve the user experience.

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    how Accenture implemented knowledge management.

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    Accenture is a global management consulting and outsourcing firm that was originally founded in 1953. It has placed a strong focus on knowledge management since the 1990s. In 2004, Accenture held a strategy session to determine the future of its knowledge management practices. The session established a vision to create a world-class knowledge sharing culture that enhances revenue, reduces costs, and fosters innovation. Accenture had been using Lotus Notes as its main KM tool, but was facing issues with usability, awareness of content, inefficient searching, and lack of governance. As a result, it implemented a new portal architecture with a centralized knowledge store to improve the user experience.

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    23 views10 pages

    Knowledge Managemnet at Accenture

    Uploaded by

    Vikas Kumar Pandey
    Accenture is a global management consulting and outsourcing firm that was originally founded in 1953. It has placed a strong focus on knowledge management since the 1990s. In 2004, Accenture held a strategy session to determine the future of its knowledge management practices. The session established a vision to create a world-class knowledge sharing culture that enhances revenue, reduces costs, and fosters innovation. Accenture had been using Lotus Notes as its main KM tool, but was facing issues with usability, awareness of content, inefficient searching, and lack of governance. As a result, it implemented a new portal architecture with a centralized knowledge store to improve the user experience.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    Download as ppt, pdf, or txt
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    Knowledge Management at ACCENTURE

    SUBMITTED BY:
    VIKAS KUMAR PANDEY B-54

    Company Background

    Accenture is a multinational management consulting, technology services and outsourcing company headquartered in Dublin, Republic of Ireland. Originated as a feasibility study for General Electric in 1953 Arthur Andersen implemented automating payroll processing at GE Formed as Anderson Consulting in 1989 Accenture went public in 2001

    K.M. tools

    E-Mail, Internet Intranet Document Management

    Information retrieval systems


    Electronic publishing systems Data Warehousing and Data Mining

    Knowledge Management @ Accenture

    Strong focus on Knowledge Management


    Formal KM strategy adopted in 1990 By mid 90s, thousands of knowledge repositories had been built using Lotus Notes KM system becoming inefficient with growing size

    Strategy Session

    A strategy session was held in 2004

    Goal was to determine the future of KM at Accenture


    Knowledge Management Strategy:

    Drive value from knowledge to enhance revenue, reduce cost, and foster innovation To create a world class knowledge-sharing culture and environment that contributes to Accentures success

    Knowledge Management Vision:

    Knowledge Management Framework

    KM Current Technology

    Implemented Lotus Notes across the organization


    Every Each Late

    Business unit has their own database unit was responsible for managing and updating their content 90s Web-based access was enabled

    Issues with Lotus Notes Current KM


    Lack of usability Less User friendly Lack of awareness of system capabilities and content Inefficient search process Lead to duplication of documents Lack of consistency in document templates Lack of clear governance structure: responsibility for the documents was not clearly defined

    New Architecture
    Accenture Portal
    Knowledge & Resources channel Search Browse Collaborate Email

    Managed topic pages

    Intention pages

    Single centralized knowledge content store (from end user perspective)

    Content from other sources (myLearning, MethodologyFinder, Marketing Credentials, etc.)

    THANK YOU

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