Cisco Systems-The Supply Chain Strategy

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Cisco Systems- The supply chain strategy

Supply Chain Network

Outsourced activities of Cisco


Manufacturing by contract manufacturers.
It owned only 2 of its 40 manufacturing facilities by 2000. Assembly Product Configuration. Distribution system- Through the network of suppliers,

distributors, partners, resellers and customers

Why Outsourcing
Cisco identified its core competency as Product

Designing.
Ensure quality product though major portions of the

process were outsourced.


To Reduce manpower cost. To reduce cost of wages.

Problems
Cisco entered in a long term

contract with suppliers.


Ciscos forecasters failed to

notice the demand shortage.


This led to inventory cycle from 53.9 days to around

88.3 days.
Write off inventory worth $2.2 billion in May 2001

Reverse Logistics
Recovering Ciscos product back from its customers/

distributors and redeploying them in a way that brings best value to Cisco.
Create a consistent, scalable, global end to end process

and system for inbound logistics.

Ciscos complex supply chain


Hybrid production model , 95% outsourced.
Wide range of products. Most products are configured to order. Acquisition Integration (131 till date).

Approach for reverse supply chain


30,000 units received each week.

2,20,00,000 Lbs of material recycled annually.


$100,000,000 net contribution annually.

Process Verticals
Inbound logistics Follow up with customers, Pick up materials from

customer location. credit.

Receiving and disposition Manage discrepancy, Provide customer Screening and testing of the products. Inventory management- Synchronization, decrement stock through

scrap and recycling.

Order management- Picking and packing Outbound logistics- select transport provider, ship the product.

Thank you

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