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Chapter 9 : Marketing of Banking and Financial Services

Marketing of Financial Services

Financial Services and System


Sasidharan & Mathews

Financial Services
Finance forms the life blood of any organization

Financial services are the financial requirements of


the individuals and corporate bodies Financial institutions deliver the financial service The characteristics of financial services differ from physical products and the other services

Marketing Process
Preparation of Marketing Plan Situation Analysis- analysis of problems and opportunities Setting Goals and Objectives Selection of target market and target segmentmodification on getting feedback Deciding of marketing strategies- product, pricing, promotion, distribution, people

Implementation
Evaluation
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Presentation Coverage
1. 2. 3. 4. 5. 6. 7. 8. 9. Characteristics of Consumers Buying Behaviour Segmentation Marketing Research Product Design, Development & Market Mix Advertisement & Sales Promotion Pricing Strategies Distribution Channels Customer Care and Quality

10. ISO Certification Guidelines & Procedures


11. Marketing of Banking Services 12. Marketing of Insurance Products
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