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Hotel Management
Hotel Management
THE PROJECT INCLUDES THE SRS ON A SOFTWARE FOR HOTEL MANAGEMENT ALONG WITH THE USE CASE DIAGRAMS AND ACTIVITY SELECTION DIAGRAMS.
CONTENTS
The project has the following contents: Introduction Resources Used Problem Statement Entity Relationship Diagram Use Case Diagram Activity Diagrams Interaction Diagrams o Sequential Diagrams o Collaboration Diagrams Class Diagram SRS Document Bibliography
INTRODUCTION
It has been planned to make Delhi an urban and Developed city. Many national and international games are held in the capital city. Delhi is turning to be a tourist spot now. Therefore it should have sufficient hotels to serve the tourists from all over the world. This software was designed to keep this fact in consideration that hotels should be managed efficiently. It involves our sincere effort to automate the hotel scenario, thereby providing efficient services for employees of the hotel as well as customers through the online reservation services offered to the customer. We have emphasized on maintaining each customers record for security and information purpose.
PROBLEM STATEMENT
This software is aimed to be developed for automating the manual hotel Management system. The system should be stand alone in nature. It should be designed to provide following functionality : It should maintain every customers record that includes his name, Address, contact no. , check-in & check-out time, room status and facilities accessed by him. It should support online reservation and checking of reservation status by the customers. It should also provides features like advance booking and cancellation. The system should take inputs from the accounts department of the hotel to generate bills and would also be sending outputs to account department. The customer should be able to access the facilities provided by the hotel like restaurant, bar, swimming-pool, gym, spa , casino etc. Information can be gathered and updated easily using the software.
7. The system should be able to generate reports regarding the details of the customers record, room details, check-in & check-out time billing details. 8. Any query made by the customer should be satisfied and answered.
LOGIN
CUSTOMER
CUSTOMER'S RECORD
QUERY
BILLING
CANCELLATION
REPORT GENERATION
CLASS DIAGRAM
facility controller
customer
3: check status 4: maintain custoamer's record availability and rates customer's record
customer
facility controller
customer's record
search
check status
facilities provided
4: check availability
Customer Account
Room Details
Receptioni st
check availability
add record
update details
booking successful
4: compute bill
submit details
compute bill
4: cancel the booking Room Details 5: update details 2: submit details Computer Controller
submit details
check details
update details
cancellation successful
if doesn't exists
if exists
if doesn't exists
if exists
receptionist
receptionist
accountant
assign an user id
6: information saved Customer's Account 4: submit the updated info Computer Controller
gathered info
information saved
updation complete
5: error or success msg 4: check login 2: submit details 3: get login details Computer controller Login detail account
check login
4: search successful Room Details 3: search for query 6: display room details 7: ask for another query 2: submit details Computer Controller
submit details
search successful
search unsuccessful
Report Generator
search
receptionist
accountant
manager
generation of report
not available
allocate a user id
Bibliography 1. Software Engineering -by K.K Aggarwal&Yogesh Singh 2. Software Engineering -by Roger S. Pressman 3. Software Engineering -by Sangeeta Sabharwal
SOFTWARE REQUIREMENT SPECIFICATIONS (SRS) 1. Introduction Purpose The purpose of this document is to record the requirements of an automated Hotel management system. This document is also the starting point for system design phase of the software development lifecycle and is also used for acceptance testing and designing test cases by the testers. It will also form the basis of contract between the user and developing organization and will be used during maintainence Scope The intended product automates the working of a hotel thereby providing efficient services to the customers. After installation of the system the customer would be able to make reservations for the hotel from any part of the world. Definitions Hotel Manager: the person who is incharge of overall working of the hotel. Customer: Customer is the person using any type of services offered by the hotel. Receptionist: He is the person who deals directly with the customer and satisfies all his queries.
References 1. K.K. Aggarwal 2. Sangeeta sabharwal 3. Roger S.Pressmann 2. Overall description Product Perspective The system is designed for online reservation by the customer as well as for overall managing the hotel working including accounts. The system will be realized using configuration supporting 16 terminals with full screen support connected through local network in the hotel. The terminals would be available at the reception as well as at the desk of incharges of all the major departments of the hotel. Additionally hotel reservation status would also be made available on the internet. So users would be able to reserve rooms online. Product Functions The hotel management system supports following functions: a. Functions by which customers can make online reservation and check the reservation status. b. Functions by which hotel staff update the hotel reservation status. The access to these different functions by different users is restricted . e.g. customer can only do the reservations in the hotel online.
User Characteristics Users of the system are the hotel staff and the customers. Assuming that they have very less knowledge of using such type of systems, the system must have well designed user interfaces. In house training will be provided to the hotel staff for using the system.
Constraints Customers will only be allowed to check the reservation status and make reservation through internet. They will not be allowed to update the reservation status. Similarly, access to various functions by different staff personnel of the hotel is restricted and will be available at some specific dedicated terminals. Assumptions and Dependencies The system would be taking inputs from the accounts department of the hotel to generate bills and would also be sending outputs to account department. Requirements Subsets At present the system would support only single hotel management but in future system would be upgraded to manage a network of hotels. 3. Specific Requirements
External Interface requirements The details of various screen formats are documented. Online help is also available for customers as well as for hotel staff. Functional Requirements Customer functions 3.2.1.1 Selection option from main menu. The customers select one of the option from main menu 3.2.1.2 Check hotel details. 3.2.1.3 Check hotel room reservation status 3.2.1.4 Make online reservation. On clicking this option, customer is offered a screen with a form to fill the details like name, address, type of room, expected check in date and check out date etc.. Once customer submits the form online, depending upon room status, reservation is confirmed or denied. 3.2.1.5 Help 3.2.1.6 Make Payment Online 3.2.2 Hotel Administration Functions 3.2.2.1 Hotel Reservations 3.2.2.1.1 a. Check reservation status 3.2.2.1.2 b. Update reservation record 3.3 Performance Requirements Though the maximum capacity of the system of the system is 64 terminals, initially it will support only 16 terminals. The system must support maximum 6 users simultaneously
3.4
3.5
and response time for customer queries must be less than 10 seconds. Design constraints All hardware must support windows NT operating system. It must also incorporate existing client server software in the product. Software System Attributes The system must be used by the hotel staff with defined privileges. The system must be on 24 hours as hotel industry is an 24 hours business. Everyday backup would be made by 9 p.m. .