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Based on extensive research, we have identified the best

human capital measures and created a four-tier diagnostic tool


called the Accenture Human Capital Development Framework

Business Results Tier 1

Revenue Growth ROIC or Total Return to


ROE (FS only) Shareholders
Future Value Illustrative Business Measures

Key Performance Drivers Tier 2

Productivity Quality Innovation Customers

Human Capital Capabilities Tier 3

Leadership Workforce Employee Talent Human Capital


Workforce Adaptability Ability to Change
Capability Performance Engagement Management Efficiency

Human Capital Processes Tier 4

Competency Career Performance Workforce Workplace


Succession Planning Recruiting
Management Development Appraisal Planning Design

Rewards and Employee Human Capital Learning Knowledge Change Human Capital
Recognition Relations Strategy Management Management Management Infrastructure

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