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  • Master of Business Administration in Hospital Management 2 Yr. Major Viii Quality Administration For Hospitals (2060923)

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    This document outlines the course structure and content for a Master of Business Administration in Hospital Management program. The course is divided into 6 units covering topics such as quality management philosophies, quality planning for service organizations, quality systems and standards, documentation processes, quality control, quality improvement, employee participation, quality circles, and quality evaluation. The document also lists 3 reference books for the course.

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    This document outlines the course structure and content for a Master of Business Administration in Hospital Management program. The course is divided into 6 units covering topics such as quality management philosophies, quality planning for service organizations, quality systems and standards, documentation processes, quality control, quality improvement, employee participation, quality circles, and quality evaluation. The document also lists 3 reference books for the course.

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    Master of Business Administration in Hospital Management 2 Yr. Major Viii Quality Administration For Hospitals (2060923)

    Uploaded by

    marishhh
    This document outlines the course structure and content for a Master of Business Administration in Hospital Management program. The course is divided into 6 units covering topics such as quality management philosophies, quality planning for service organizations, quality systems and standards, documentation processes, quality control, quality improvement, employee participation, quality circles, and quality evaluation. The document also lists 3 reference books for the course.

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    Vinayaka Missions University,Directorate of Distance Education Salem India

    MASTER OF BUSINESS ADMINISTRATION IN HOSPITAL MANAGEMENT 2 Yr. MAJOR VIII QUALITY ADMINISTRATION FOR HOSPITALS(2060923) UNIT - 01 Chapter I Quality - meaning - importance - total quality management (TQM) - concepts. Chapter II Quality management philosophies - seeming 14 points. UNIT - 02 Chapter III Quality plan for service organization - customer satisfaction. Chapter IV Cost of quality - quality organizing function - organizational structure. UNIT - 03 Chapter V Quality systems - introduction - ISO 9000 series of standards. Chapter VI Overview - implementation - accreditation. UNIT - 04 Chapter VII Documentation process - nature - scope - communication system. Chapter VIII Quality control - definition - objective - control systems - just in time. UNIT - 05 Chapter IX Quality improvement - problem solving - importance & values. Chapter X Employee participation - instruction and measurement in service Organization. UNIT - 06 Chapter XI Quality circle - quality evaluation - medical audit - necessity - importance. Chapter XII Quality improvement - scope - concept - importance of quality. REFERENCE BOOKS: 1. Total quality management? Aswathappa? Himalaya Books House 2. Quality Management? P.C. Tripathy

    3. Quality Management? Barnett? Pitman publishing

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