Conflict Management RRT

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RAVI UPADHYAY PGD(HR&M) SOCIAL WORK DEPT.

LUCKNOW UNIVERSITY

CONCEPT
Breakdown in the standard mechanism

of decision making Follett has defined as the appearance of difference ,difference of opinions of interests

NATURE OF CONFLICT
Conflict occurs when individuals are

not able to choose among the available alternative course of action Conflict between two individuals implies that they have conflicting perceptions values and goals

TRADITIONAL VIEW
Human relation view It contended

that conflict is a natural occurrence in all groups and organization Interactionist view Conflict is a positive force in a group to perform effectively

POSITIVE ASPECTS
Release of tension
Creativity Stimulation of change Identification of changes Group cohesiveness Challenge

DYSFUNCTIONS
Resignation of personnel
Tensions Discontentment Creation of distrust Goal displacement Weakening of organization

ISSUES
Facts
Goals Methods Values

STRUCTURAL CONFLICT SITUATIONS


Vertical
Horizontal Line staff Role

STAGES IN CONFLICT

LATENT CONFLICT

PERCEIVED CONFLICT

FELT CONFLICT

MANIFEST CONFLICT

CONFLICT AFTTERMATH

LEVELS OF CONFLICT
Individual
Organizational Inter-organizational

MODES OF HANDLING CONFLICT Avoidance and Repression Defusion Containment Confrontation Problem solving Conflict Stimulation

CONCLUSION
Conflict management is essential for every organization for release of tension creativity group cohesiveness

RAVI UPADHYAY
PGD(HR&M) SOCIAL WORK DEPT LUCKNOW UNIVERSITY

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