Professional Documents
Culture Documents
Conflict Management RRT
Conflict Management RRT
Conflict Management RRT
LUCKNOW UNIVERSITY
CONCEPT
Breakdown in the standard mechanism
of decision making Follett has defined as the appearance of difference ,difference of opinions of interests
NATURE OF CONFLICT
Conflict occurs when individuals are
not able to choose among the available alternative course of action Conflict between two individuals implies that they have conflicting perceptions values and goals
TRADITIONAL VIEW
Human relation view It contended
that conflict is a natural occurrence in all groups and organization Interactionist view Conflict is a positive force in a group to perform effectively
POSITIVE ASPECTS
Release of tension
Creativity Stimulation of change Identification of changes Group cohesiveness Challenge
DYSFUNCTIONS
Resignation of personnel
Tensions Discontentment Creation of distrust Goal displacement Weakening of organization
ISSUES
Facts
Goals Methods Values
STAGES IN CONFLICT
LATENT CONFLICT
PERCEIVED CONFLICT
FELT CONFLICT
MANIFEST CONFLICT
CONFLICT AFTTERMATH
LEVELS OF CONFLICT
Individual
Organizational Inter-organizational
MODES OF HANDLING CONFLICT Avoidance and Repression Defusion Containment Confrontation Problem solving Conflict Stimulation
CONCLUSION
Conflict management is essential for every organization for release of tension creativity group cohesiveness
RAVI UPADHYAY
PGD(HR&M) SOCIAL WORK DEPT LUCKNOW UNIVERSITY