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Indian Railways Management Information System
Indian Railways Management Information System
Indian Railways Management Information System
INDIAN RAILWAYS
INDIAN RAILWAYS
Background
Second largest network in the world under single Management Largest Employer in India 12 million Passenger everyday more than any rail system on earth 500 million metric tons of freight annually Largest civilian government department in India
Problem
Increasing number of pasengers / customers Rising input cost upto 200% Unavailibility of easy, correct & timely access to information Ineffecient management of resources Revenue leakage Poor Customer Service/Satisfaction
Objective
Reduce cost Reduce burden on staff Improve efficiency Provide better Customer Service
INDIAN RAILWAYS
What are the solutions to address the problems faced by Indian railways??
Solution
Adoption of Customer-centric IT applications
PRS UTS NTES FOIS
Solution
Passenger Reservation System (PRS) Web enabled Journey Planning/Fare/Availibility Reservation between any pair of station Automatic upgradation Uses centralized database 97% reservation made through PRS presently
www.indianrail.gov.in
Solution
IRCTC www.irctc.co.in
To remove burden on employees at booking counters. Online ticket reservation system Payments can be made both on Debit/Credit Card Uses the Centralised database of Railways
Solution
National Train Enquiry System (NTES) www.trainenquiry.com
Running position and arrival of train Information passed on to customers via IVRS and Web
Solution
Freight Operating Information System (FOIS)
Instant information of current status of goods in transit Helps in managing inventory Helps in assest utilization
Solution
Unreserved Ticketing System (UTS)
Introduced to address the issue of unreserved tickets System uses centralized database to manage ticketing so that unreserved ticket can be bought from any terminal. Brought simplicity and flexibility into the process of procuring tickets even for unreserved class
Stage
Automation Synergy Global Acceptance Integration
2020-25
Levels of Railways
Level No: 1 Level Operational Type of System Transaction processing system Examples PRS and FOIS
Knowledge Level
Managerial
MS Office Suite Computer Aided Design(CAD) MIS reports in PRS and FOIS
Long Range Decision Support Systems(LRDSS)
Strategic
APPLICATIONS
ENTERPRISE RESOURCE PLANNING
Business Strategic Enterprise Intelligence and Management Data Warehousing Market Research FOIS Engineering Planning Human Resources Management PRS Crew Scheduling Rolling Stock Maintenance Procurement and Contract Management Managerial Accounting Call Centre Station Management Inventory Management Cash Flow Management INDIAN RAILWAY PORTAL
Financial Accounting
Regulatory Reporting
Customer Data Customer Service Base PARCEL Train Planning MANAGEMENT Infrastructure Maintenance Real Estate Management Asset Life Cycle Management Litigation Management
PDAS
MOBILE PHONES
kolkata PRS
Mumbai PRS
Secunderabad PRS
2 MBPS Leased Line 2 MBPS Leased Line 2 MBPS (X 2) Leased Line
Chennai PRS
Chennai
16
INDIAN RAILWAYS
Outcomes
Benefits to customers
Transperancy
Universal Booking Counters Upgradation/ instant update of Status Reduced wait time Customer satisfaction
INDIAN RAILWAYS
Outcomes
Benefits to Railways
Increase in the sale of tickets Increased revenue Increased efficiency Optimal utilisation of berths Analysis of traffic pattern for better overall planning Reduction in Revenue losses Saving on Manpower
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