Jordan R Smith

Address Phone number email Education: South Dakota State University Brookings, SD Major: Journalism Minor: Advertising Expected graduation date: May 2015 Work Experience: South Dakota State University Collegian Brookings, SD January 2013- Present News Editor o I am responsible for writing my own news stories each week as well as assisting reporters with their assignments. I am also responsible for editing the content in the reporters stories that I am assigned, as well as editing the content and graphics of the paper in its entirety. Ground Round Restaurant January 2013- Present Server o I am responsible for serving customer meals while maintaining the restaurants high customer service standards. I resolve customer complaints by listening to their concerns and doing everything in my ability to rectify the situation. I also build relationships with regular customers by learning and remembering their preferences. Wellness Center Pool August 2012- Present Head Lifeguard o I am responsible for overseeing the performance of staff, monthly scheduling, and holding monthly in-service staff meetings. I track the participation of the pool hourly, hold office hours each week, and complete various tasks as needed. I also deal with patron satisfaction and customer service. October 2011 to May 2012 Lifeguard o I was responsible for opening the pool early in the morning or closing the pool late on various days and nights. The job involved being responsible for keeping pool patrons safe and maintaining a clean facility.